Dear Customer,

We sincerely appreciate your feedback and understand that the verification process can sometimes feel frustrating. However, please rest assured that our primary goal is to ensure the safety and security of our players' funds. Account verification is a crucial step in protecting our users and ensuring that every account belongs to its rightful owner.

That being said, we would like to inform you that your account was successfully verified a few days ago, and you are now able to proceed with your withdrawal without any issues. If you encounter any further concerns, please don't hesitate to reach out to our support team—we're always here to assist you!

Best regards,
Rakoo Casino Team

Dear Hoshy,

Thank you for sharing your experience with us. We sincerely apologize for any inconvenience this may have caused.

Please be advised that, in accordance with our policies, withdrawals must be requested via the same payment method used for deposits. You may check the available withdrawal options by accessing the Cashier section and navigating to the "Withdraw" tab.

If the deposit method you used is unavailable for withdrawals, a verification deposit via an alternative payment option will be required.

Upon reviewing your account, we see that you have submitted a withdrawal request. Additionally, our KYC team has contacted you via email regarding the account verification process. We kindly encourage you to check your inbox and follow the provided instructions to complete the verification.

If you have any additional questions or require assistance, feel free to reach out to our dedicated support team by live-chat or email.

Best regards,
Slota Casino Representative