Dear anzelika33,

Thank you for reaching out to SG Casino with your concerns. We understand that you are dissatisfied with the closure of your account and the verification process you encountered. We apologise for any inconvenience caused.

Regarding your account closure, we would like to clarify that it was based on the decision of our administration after you did not pass the verification process. The verification process is a standard procedure we implement to ensure the security and integrity of our platform, as well as to comply with regulatory requirements.

Please refer to section 9.1 of our Terms and Conditions, which provides information on our verification procedures. We understand that this may be frustrating for you, but it is an important measure to protect both our players and our casino.

At this stage, we are unable to provide any further details regarding your specific case. We encourage you to contact our support team directly if you have any further questions or require assistance. They will be happy to assist you further and provide any necessary clarification.

We value your feedback and take your concerns seriously. Should you wish to discuss this matter further, please do not hesitate to contact our support team. We are here to assist you and address any issues you may have.

Thank you for your understanding.

Kind regards,
SG Casino Customer Support