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Casino Guru

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1 år sedanOriginalspråkÖversättning
Should be a no star's casino. Yikes 1 I experienced something I've never experienced prior at any other casino I've used. Your terms and services are ridiculous, what exactly would the bets of terms and services abiding guest look like?

Worst casino ever, which is ironic cause I thought I'd already dealt that piece of cake! I'm up and end over for the lot of these folks. It's disappointing cuz if your here, and reading this odds are ya've already been there.

.... Read the terms and service...cuz they'll always protect the casino...it any about the guest... apparently it's okay to booby trapt your casino. Terms and services should protect the guest as much as the casino. Seriously if ya'll can't take ppls money without being fair.... your in the wrong business.

You claim that your bonus are for entertainment, and when the money's all gone and the light get turned on and the guest is left scratching their head wondering why it seems like they didn't have fun?


I love to gamble sometime big bets other times lil bets. Do I bet cuz the idea of winning seems nice, yup. Am I miserable because I lost? Not in the slightest.

Only took me 50 dollars to see just how low some casinos might go. From this moment forward I will not use another casino without reading the terms and services immediately. Not just glibly or retrospectively.

Cuz yikes.

To those who have won, RUN. I can't help but feel it's the casino who's gambling; their betting on the fact you didn't read three terms and services. There addicted to greed. It's kind of disgusting.
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  • Game selection! Lol didn't play more than three.
  • Pretty UI
  • Horrible customer support
  • What's appears solid on the surface, quickly erodes
  • No integrity
  • No ethics or moral identity
2 år sedanOriginalspråkÖversättning
1000% completely unsatisfied. I won pretty huge, only for my account to end up suspended. I spent countless hours trying to reach their support via the chat option yet it didn't work. i tried to contact them through email and I got a reply that said my email could not be delivered. Then for the first time finally got through, but was told to contact there support through email. So I did so, and then finally got a s response... I was told I tried to forge results? Like I'm sorry but I don't even know what that means. I've asked for further clarification, but I have yet to receive a reply. So complete the disappointed as I am not a technically literate individual, to be accused of doing something I don't even know how to do or understand had left me scratching my head utterly disappointed and completely unsatisfied.


I am. Not now, nor have I every cheated. I hope there is a chance to have this error corrected as I've never felt more let down. I fear they're just not willing to honour my win.

Soul crushed
My email address is tyler(dot)dreger(dot)84(at)gmail(dot)com
Update...I still don't understand why then my account has been terminated as what ever happened was errors on behalf of your servers not anything I did intentionally...how am to trust that any information ya'll provide isn't doctor from what it, because had I seen a single of my spins payout without a winning combination I certainly would have said something. As I have with other casino in the past because some provide compensation for pointing such things out. not to mention two of my friends watched the success I had.
If I'm under the impression none of my spins were errored and on your end but not mine certainly I shouldnt be at fault of losing my account??? Further more why was my account only suspended if such activity was consistent with the repeative behavior you claim why was my account flagged Sooner.
There is literally so many inconsistency with the position and " truths" your attempt to define your position by. One of the most glaring that my account was only suspended prior to finally getting a hold of ya'll... why only terminate my account upon my sucsess of finally getting through to ya'll? Had it been for the reason your claiming should I have not been notified upon attempting to login that my account was terminated? Or simple find my account not there at all?
Because I just tried again and it still says my account is suspended. Which reflect the fact ya'll claim my account was terminated is a lie. Further certifying my belief ya'll aren't being honest because you don't wanna honour the pay out...
This whole putting the burden to provide proof on the client is so screwed. As a user of many casino, and having my fair share of difficulty never once have I reached out to a site like this to get answer I was being denied via asking them to clarify whatever it was I didn't understand.
Why did I need casino guru to learn of these things ya'll simply couldn't have clarified via the channels I attempted to seek resolution via my own efforts?
It's like I won't lie I thought it was completely baffling how I could have been so lucky. As I said I've been around the casino scene losing losing and losing some more. Almost to the point where I've consider something Must be wrong as the payout our so few and far between it doesn't make any to me how one can lose so much. Yet here with ya'll I'm being told the opposite..so either I'm winning, but my results reflect lose on my end...for whatever reason with your casino I got to see wins on my end but not your server end? Cuz I can't just be cheat with no success everywhere else, but be successful at your casino? But if you could explain how or why someone who ain't doing anything illicit yet under there own belief due to their lack of technical knowledge should be held responsible in relation to having Their account terminated and or what was being exploited or an avuene I could get these answers addressed, I'd accept your decision of retracting my winnings in hope the direction ya'll pointed me could provide me the comfort that a resolution can be achieved over all and regardless of casino I go to, stand the chance to lose or win like everyone else.
Cuz I can't stand here accepting other casino could potentially get away with the same thing ya'll are now if I was to "win" while at the same time also need to accept that regardless of whether I had recorded the entirety of my spins, that they'd not be honored, just as other casino have denied any inconsistencies i believe might exists yet they'd never admit such unless my evidence matched there records.
This is wrong on so many levels.
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  • I won! It was awesome.
  • The excitement was a truly welcoming experience
  • Not honourable
  • Doesn't provide sufficient information in relation to explaining why my account was suspended
BitFiring Casino
2 år sedan
Hello Occzkill. I'm sorry that you had a bad experience at BITFIRING. To solve the issue, I will need your nickname registered in our system or email to check what happened.
Thanks!

UPD: We can see in our system that you have forged the results in games several times. You had winning combinations without making a real bet. If you want, you can open a Complaint here at Casino Guru, and we will provide all the evidence to Guru's staff.

Sorry, I can't post such information here directly since this info may allow other attacks on our system.
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