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My account was frozen and I can't withdraw and do nothing, don't play when you win, they put a lot of trouble to withdraw

Me congelaron la cuenta y no puedo retirar y hacer nada no jueguen cuando uno gana ponen mucho problemas para retirar

Dear lasvisitadorasvip,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please allow me a few questions so I may better understand the situation. Could you please advise if you completed a verification in the casino? Is this your first withdrawal from the casino? Has the casino explained why your withdrawal was canceled and your account frozen?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear lasvisitadorasvip,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Without a solution, I already consider the money lost since my account is frozen and thus nothing can be done, thanks anyway

Sin solución ya doy por perdido el dinero ya que mi cuenta está congelada y así no se puede hacer nada gracias de todos modos

Dear lasvisitadorasvip,

Do I understand you don't wish for our assistance with your issue?

Dear lasvisitadorasvip,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.