WestAce Casino - Spelarnas uttag är blockerade.

Hello, I played regularly at westace.com casino and legitimately won money, but this site didn't pay me a €360.00 withdrawal I requested on April 15th and blocked my withdrawals, preventing me from withdrawing the remaining €500 in my account. Support isn't responding to my emails.

I attach evidence and await your mediation.

Thank you

Best regards

Lucio Pelella

salve, ho giocato regolarmente sul casinò westace.com ed ho leggittimamente vinto soldi, ma questo sito non mi ha pagato un prelievo di € 360,00 richesto il 15 aprile e mi ha bloccato i prelievi impedendomi di prelevare gli altri 500 euro che sono nel mio conto. L'assistenza non risponde alle mie email.

Allego prove e attendo Vostra mediazione.

Grazie

Cordiali saluti

Lucio Pelella

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Peluke76,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• I understand that requesting withdrawals are blocked. Do you have access to your account?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?
• Have you made any successful withdrawals before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Jean