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Request withdrawal with a national Interbank card and it rejects me, it is assumed that each casino should be more efficient in a withdrawal instead of asking for an account number, they ask for the card number, it is given by mistrust, request a withdrawal with skrill and the delay is love of it. unusual I hope a help and collaboration from this medium thank you.

Solicite retiro con tarjeta Interbancarias nacionales y me rechasa se supone que cada casino debe será más eficiente en un retiro en ves de pedir un número de cuenta piden el número de tarjeta lo brinda una desconfíanza solicite un retiro con skrill y la demora es ama de lo inusual espero una ayuda y colaboración de este medio gracias.

Dear Nilson,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.

Do I understand correctly that you have used Skrill as an alternative withdrawal method?

Would you be so kind and forward all the relevant communication between you and the casino to kristina.s@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear Nilson,

I will try to assist you.

First of all, your account nilso*******ugaz@gmail.com is a duplicating empty account, it's been blocked.

The withdrawal request for your primary account nra****ugaz@gmail.com has been confirmed, and you should have received the money by now.

Please kindly let me know if you're experiencing any issues.

Best regards

Thank you very much, Vulkan Vegas Casino, for helping us with this complaint.

Dear Nilson,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Withdraw through skrill if thanks vulkan Vegas it was not the request amount but it implies that it is due to the intermediary contracts of other banks

Retire por medio de skrill si gracias vulkan Vegas no fue el monto de solicitud pero da a entender que es por los contratos intermediarios de otros bancos

Do I understand correctly that you have already received your withdrawal? Can we now consider this issue resolved and close the complaint?

Dear Nilson,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Even if we’ve assumed that the issue has been resolved, without confirmation from the player, we were forced to reject this complaint.