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And I tried to withdraw my money by bank transfer and they only reject my transfer, I already have the data verification approved and I cannot withdraw my money yet.

E intentado retirar mi dinero por transferencia bancaria y solo me rechazan mi transferencia , ya tengo la verificación de datos aprobada y no puedo retirar mi dinero aún.

Dear Mark,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you have received any successful payments in the past? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

I have not received any successful payment, they not only tell me that it is a technical problem and they do not explain the reason, I have all the requirements in order and confirmed.

No eh recibido ningún pago exitoso , no solo me dicen que es problema técnico y no me explican el motivo , tengo todos los requisitos en regla y confirmados.

Thank you very much, Mark, for your reply. Before we'll contact the casino, could you please advise how much is the disputed amount?

Dear Casino Guru team, Petronella

According to our records, the player received the winnings on 10.07.2021

Kind regards

Thank you very much, Vulkan Vegas Casino team, for your assistance.

Dear Mark,

Could you please confirm that you have received all your winnings and there's no pending withdrawal anymore? Looking forward to hearing from you.

Yes I received earnings, but for the application of skrill not for interbank transfer

Si recibí ganancias , pero por la aplicación de skrill no por transferencia interbancaria

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Mark, for your cooperation and confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru