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Although my entire document was confirmed their side. Will be my payoff. Requests denied. I try to contact them, but none of them get an answer. It's ridiculous that people are messing around with such a small amount now

Obwohl meine ganzen Dokument deren Seite bestätigt wurde. Werden meine auszahl. Anfragen abgelehnt. Ich versuche die zu kontaktieren jedoch wird mir auf keins der Weise geantwortet. Es ist doch lächerlich das die Leute wegen so einer kleinen Summe jetzt rum machen

Dear Yunus Emre,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation entirely. Could you please advise if you’ve accumulated your winnings with or without an active bonus? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

No, it is not about bonuses then I would have no choice to withdraw it. And no, I wouldn't be informed of anything because they didn't answer me. I don't think it's a system error, I've only read negative posts about them on the internet. You ought to know that better than I do. Kind regards

Nein es handelt sich nicht um Bonis den dann hätte ich kein Auswahl es auszahlen zu lassen. Und nein ich würde auf nichts informiert weil die mir nicht antworten. Ich denke nicht das es ein Systemfehler ist, ich habe eben im Internet nur negative Beiträge gelesen über die. Das müssten Sie besser als ich wissen. Mfg

Dear Yunus Emre,

Have you checked your emails? Please provide all the required documents and I'm sure you'll receive your winnings in no time. Thank you very much in advance for your cooperation.

👍 Only a bank statement is no longer possible because I have online banking

👍 Nur ein Kontoauszug ist nicht mehr möglich, weil ich onlinebanking habe

Could you request it from your bank or download it from your internet banking?

Ok, I have now sent the rest of the demands to them, but I wonder why they cannot answer me themselves. But you already know what it looks like. I hope that it won't take that long again until the documents are confirmed. Thanks again to you

Ok ich habe jetzt die restliche Forderungen an die gesendet, wobei ich mich aber frage wieso die mir selber nicht antworten können. Aber Sie schon wie es aussieht. Ich hoffe das es jetzt nicht wieder so lange dauern wird bis die Dokumente bestätigt werden. Nochmals danke an Sie

Dear Yunus Emre

Would you please confirm the winnings has been received?

Thank you in advance!

Kind regards

Yes, I just saw it came in, thanks again to you too

Ja habe es eben gesehen das es eingegangen ist nochmals Danke auch an Sie

Thank you very much, Yunus Emre, for your confirmation. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system.

Thanks to both sides for cooperation and Yunus Emre, please, don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.