TikiTaka Casino - Spelarens uttag har försenats på grund av verifieringsproblem.

The site asked for account verification when I started withdrawing money. It took weeks to get the verification request. When I finally did, I submitted the documents immediately, as well as the additional requests that came a few weeks later. The documents showed as approved and then disappeared from the page. Now the page just says "verification required", but no request or information. The chat says that all documents have been submitted and are being "reviewed" one last time. I have been in regular contact with the chat for weeks and always the same answer. The casino has not responded to emails for a month now.

I can't withdraw money from my account and the casino is not doing anything to verify or respond to my requests for information.

Sivusto pyysi tilin vahvistusta kun aloin nostaa rahoja. Vahvistuspyynnön saamisessa meni lopulta viikkoja. Vihdoin kun sain ne, niin toimitin dokumentit välittömästi sekä myös muutaman viikon jälkeen tulleet lisäpyynnöt. Dokumentit näkyivät hyväksyttynä ja sen jälkeen hävisivät sivulta. Nyt sivulla on pelkästään "vahvistus tarvitaan", mutta ei mitään pyyntöä tai tietoa. Chät sanoo, että kaikki dokumentit on toimitettu ja niitä "tarkastellaan" viimeisen kerran. Olen ollut viikkoja säännöllisesti yhteydessä chättiin ja aina sama vastaus. Sähköposteihin kasino ei ole vastannut enää kuukauteen.

En pysty nostamaan tililtäni rahaa, eikä kasino tee mitään vahvistuksen eteen tai vastaa tietopyyntöihini

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• When exactly did you submit your identity documents to the casino for verification?
• Which documents did you provide?
• Are you able to upload any additional documents to your casino account?
• What types of games did you play to accumulate your winnings? Were they slots, live casino games, or sports betting?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello!

-I uploaded the documents on 10.3.

-I was asked for a photo of my ID, two different selfies, and screenshots from two different bank accounts throughout my entire gaming history. I provided everything and they showed up as approved for a moment.

-I can't upload documents to my casino account. The verification portal shows that verification is required and says "upload requested documents", but nothing is requested. The chat also says that I don't need to take any action and that "the team is reviewing the documents". I have received the same response several times over the past few weeks.

-Pelasin urheiluvetoja.

Hei!

-Latasin dokumentit 10.3.

-Minulta pyydettiin kuva henkilötodistuksesta, kaksi eri selfietä sekä kuvakaappaukset kahdelta eri pankkitililtä koko pelihistorian ajalta. Toimitin kaikki ja ne näkyi hetken hyväksyttynä.

-En pysty ladata kasinotilille dokumentteja. Vahvistusportaali näyttää, että vahvistus vaaditaan ja sanoo "lataa pyydetyt dokumentit", mutta mitään ei pyydetä. Chat sanoo myös, että minun ei tarvitse tehdä toimia ja, että "tiimi käy läpi dokumentteja". Samaa vastausta olen saanut useamman kerran viikkojen ajan.

-Pelasin urheiluvetoja.

Thank you for your response. Please forward me all the communication between you and the casino customer support regarding the verification of your account at veronika.f@casino.guru. These can be screenshots, chat transcripts, or emails. I appreciate your patience and cooperation.

Dear rapaaaaa,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru