SpinBetter Casino - Spelarens konto har stängts efter en begäran om självavstängning.

I asked for self-exclusion from this casino but the account remained active for at least two more days, I played again and won some money and when I wanted to make a withdrawal my account was blocked, I contacted the support who suggested I send an email explaining the situation and with photo identification and player number which I did but without getting any result or response. This casino is a scam, I asked for my account to be blocked and they didn't respond to my request, allowing deposits to continue but blocking the account and withdrawals when the player makes a profit.

Pedi a auto exclusao deste casino mas a conta continuou activa por pelo menos mais dois dias , voltei a jogar e ganhei algum dinheiro e quando pretendia fazer um levantamento a minha conta foi bloqueada, contactei a assistência que me sugeriu enviar um email a explicar a situação e com foto da identificação e número de jogador o que fiz mas sem obter qualquer resultado ou resposta. Este casino é uma fraude peço o bloqueio da conta e não atendem ao pedido feito aliás várias vezes permitindo a continuação de depósitos mas bloqueando a conta e levantamentos quando o jogador obtém algum ganho

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Dear jaquim23, thank you very much for submitting your complaint. I am truly sorry about your negative experience with Spinbetter Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you kindly provide clarification regarding the timeline of events? Specifically, when did you submit your self-exclusion request and when did the casino grant your request?
• Could you please confirm whether you have passed the KYC verification in this casino?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila