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My account has been reopened for the third time, even though I had it closed due to gambling addiction, as already discussed in the complaint I filed here some time ago against powbet. I don't know what to do anymore; they keep opening my account without my permission and despite my problems. Then you try to contact them and they don't respond.

Mi é stato riaperto il profilo per la terza volta, nonostante lo abbia fatto chiudere per via della ludopatia, come poi già visto nel reclamo fatto qui un po' di tempo fa contro powbet. Non so più che fare, continuano ad aprirmi il conto senza il mio permesso e nonostante i miei problemi. Poi provi a scrivergli e non ti rispondono

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your ongoing negative experience with Powbet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please provide a more detailed timeline of events? Since 2025, when was your account reopened, and when were you active?
• Is your account currently accessible to you?
• Could you please share with me your communication with the casino regarding the issue to better support your complaint? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas