MyStake Casino - Spelare kämpar med uttag och bonusproblem.

Hello, I opened my account and deposited €5 in BTC, but a bonus was activated and it isn't allowing me to play. Additionally, I can't cancel the bonus. Moreover, I sent my documents for withdrawal, and it says they have been accepted, but I am still unable to make a withdrawal.

Ciao ho aperto il conto e depositato 5€ in btc ma mi è stato attivato un bonus e non mi permette di giocare...tra l'altro non riesco ad annullare il bonus....in più ho inviato i documenti per il prelievo e mi dice che sono stati accettati ma non mi permette di prelevare

Hello fontanaalessia766,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyStake Casino. Please allow me to ask you a few more question before we would move forward.

• What kind of bonus did you receive?
• Which withdrawal methods are available to you?
• Did you contact the casino to cancel the bonus or to ask them about the unavailable withdrawal?

Looking forward to your answer.

Regards,

Nick

Dear fontanaalessia766,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.