Mirax Casino - Spelarens konto spärrat efter insättning.

Dear Sir/Madam, I suffer from a gambling addiction,

However, I was able to deposit 100€. My account was blocked as soon as I deposited my money via Giropay, even though I could still deposit money. Now, I fear that I will not get my money back (I did not gamble).

The casino has not responded to me, though I have a receipt for the deposit.

I urge the casino to refund my money as soon as possible.

Sehr geehrte Damen und Herren ich leide an Spielsucht,

trotzdem habe ich es geschafft 100€ einzuzahlen , also ich mein Geld über Giropay einzahlte wurde mein Konto gesperrt obwohl noch Geld einzahlen konnte, nun habe ich Angst das ich mein Geld nicht wieder bekomme ( ich habe nicht gespielt)

Das Casino Antwortet mir nicht, einen Beleg für die Einzahlung habe ich.

Ich bitte das Casino das Geld so schnell wie möglich zurück zu zahlen.

Hello patrickpatzak90,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise what reason you have given when requesting to block your account? Was it your first deposit into the casino? How long after your request did the casino close your account?

Thank you very much in advance for your reply.

Best regards,

Nick

Hello, I had an account in the past and had it blocked (gambling addiction)

Now I registered with a different email address and it worked.

Then I was able to deposit €100, a short time later when the money came in my account was immediately blocked.

Hallo, ich hatte in der Vergangenheit ein Konto da und habe es sperren lassen (Spielsucht)

Nun habe ich mit einer anderen Email Adresse mich angemeldet was geklappt hat.

Dann konnte ich 100€ einzahlen, kurze Zeit später als das Geld einging war sofort mein Konto gesperrt..

I also wrote every day now.

It is said that the specialist department has been investigating this case for 4 days.

Very dubious as there should only be one refund!

Ich habe nun auch jeden Tag geschrieben.

Es heißt die Fachabteilung untersucht dieses Fall seit 4 Tagen.

Sehr unseriös da es nur eine Rückzahlung geben soll!

Hello patrickpatzak90,

As even basic payouts may take up to 14 days, I would definitely wait a few more days for the amount to hit your account. Based on our experience, such refunds may take up to a month. Please let us know in case of any updates.

Dear patrickpatzak90,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.