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The amount of the dispute is divided into two different issues:

The first is a bet that was never paid out totaling $85,000, and the second is three deposits of $35,000 that were never credited.

It's incredible how in all my years as a consumer of online betting sites, I've never had so many problems with a single site.

The site in question is MEGAPARI, and I will explain the two problems that exist.

The first is related to a winnings I had that were never credited to my balance; in fact, it was treated as if the bet had been lost in full. That is, in addition to not crediting the winnings to my balance, the amount bet was deducted in its entirety. Let me explain what happened: in the blackjack game, from the operator SPINORO, I opened three hands, $10,000 each.

In one hand I got blackjack, in another hand I got double A's, where I split, and in the other hand I got two 2's, and I didn't split, the dealer busted.

I've attached a file containing all the information provided by the game system in the betting history; you can confirm it there.

I am never credited with the amount earned.

I've tried contacting the site via chat, and their slow robots keep telling me the same thing: to wait 24 hours to check if my payment has been credited.

The second problem is that several deposits I made during the week of December 15th to December 19th were not credited.

I made a total of 19 deposits of $35,000 each, and the website only shows that 16 have been credited… I have receipts for every deposit I made, and I've already sent them to customer service more than three times, and it keeps telling me to wait another 24 hours for the remaining deposits to be reflected…

I've never had anything like this happen to me before, plus their robots or customer service ask for information as if the error was mine, when they perfectly can and HAVE to verify the information I'm giving them.

I don't know how else to proceed. I've always accepted my losses when I lose, but on this site, in addition to the different blackjack games I played, I never had a significant profit. That is, after each $35,000 deposit I made, I never reached 60% of the deposit amount. It's impossible to win on this site, impossible. I have accounts on many other sites, and there were always significant profits as well as losses. On this one, there were only losses.

I remain attentive to any clarification you may need to make so that justice is served in the two problems I had.

La cantidad de disputa se divide en dos temas diferentes:

El primero es una apuesta que nunca se pago de 85,000$ en total, y el segundo de tres depositos de 35,000$ que nunca se acreditaron.

Es increíble como en mis tantos años de consumidor de sitios de apuestas online, nunca había tenido tantos problemas con un solo sitio,

El sitio en cuestión en MEGAPARI, y explico los dos problemas que existen

El primero es relacionado a una ganancia que tuve que nunca fue acreditada a mi saldo, de hecho, paso como si la apuesta hubiera sido perdida en totalidad, es decir, además de no abonar la ganancia a mi saldo, la cantidad apostada fue restada en su totalidad, explico lo que paso: en el juego de blackack, del operador SPINORO,  abri tres manos, 10,000$ cada una.

En una de las manos obtuve blackjack, en otra de las manos obtuve doble AS, en donde me splitie, y en la otra mano obtuve dos 2, y no me esplitie, el dealer se paso.

ADJUNTO ARCHIVO EN DONDE APARECE TODA LA INFORMACION QUE DA EL MISMO SISTEMA DE JUEGO EN EL HISTORIAL DE APUESTAS, AHI MISMO LA PUEDEN CONFIRMAR

Nunca se me acredita la cantidad ganada.

He intentado comunicarme con el sitio via el chat, y sus ROBOTS lentos me siguen diciendo lo mismo, que espere 24 horas para revisar si ya se acredito mi pago.

El segundo problema es que varios depósitos que hice de la semana del 15 de Diciembre al 19 de Diciembre no se acreditaron,

Hice un total de 19 depósitos de 35,000 $, y en la pagina nada mas aparece que se me acreditaron 16… tengo los comprobantes de cada deposito que hice , ya le he mandado todos mas de tres veces al sistema de atención al cliente, y me sigue diciendo que espere otras 24 horas para que los depósitos restantes se vean reflejados...

Nunca me habia pasado algo asi, ademas sus robots o servicio de atencion a cliente te piden informacion como si el error hubiera sido mio, cuando ellos perfectamente pueden y TIENEN que verificar la informacion que les estoy dando.

No se como mas proceder, siempre he asumido las perdidas que tengo cuando pierdo, pero en este sitio, además de que los diferentes juegos de blackjack que jugué , nunca tuve una ganancia significante, es decir, después de cada deposito de 35,000$ que hice nunca llegue a estar arriba en un 60% del monto del deposito, es imposible ganar en este sitio, imposible, tengo cuentas en muchos otros y siempre hubo GANANCIAS significativas, como perdidas, en este solo hubo perdidas,

Quedo atento a cualquier aclaración que tenga que hacer para que se haga justicia en los dos problemas que tuve.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear player,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

In relation to your uncredited winnings, could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident along with any relevant communication to [email protected]? Have you stopped playing right after the incident?

Please understand that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

As per your deposits, if your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it's a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I'm sorry that we couldn't be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Attila G.

Sure, I did attach a screenshot of the winnings, and a Word file which I pasted and copied from the same betting history of the game operator... but no problem, I'll attach it again.

And to clarify further, the case summary mentions a pending withdrawal. I'm not sure if there was a misunderstanding, but that's not the case. There is no pending withdrawal; there are only the three uncredited deposits of $35,000 and the uncredited profit.

The Word file can be verified in the gambling operator's betting history...

I'm attaching files any way I can

Claro, de hecho si adjunté una captura de pantalla de la ganancia, y un archivo de word el cual pegué y copie del mismo historial de apuestasdel operador del juego... pero sin problema lo vuelvo a adjuntar.

Y para hacer otra aclaración, en el resumen del caso se menciona que hay un retiro pendiente, no se si se malentendió, pero eso no es así, no hay retiro pendiente, nada mas los tres depositos de 35,000$ sin acreditar y la ganancia que no se acreditó

El archivo de word se puede verificar en el historial de apuestas del operador del juego...

Adjunto archivos de cualquier manera

Hello DonnyRublev,

Thank you for sharing the details of your situation. To review this case properly and verify the information you mentioned, we first need to be able to identify the account in question.

Please provide your Player ID.

Without this information, we are unable to access the account, check the betting history, deposits, or investigate the issue further.

Once the Player ID is provided, we will proceed with a detailed review.

Thank you for your understanding.

Thank you for your response.

Could you please provide the deposit receipts and the exact dates when the deposits were made, or alternatively the transaction reference numbers for the deposits that were not credited?

Additionally, we kindly ask you to share a full bank statement from the account used for these transactions, covering the period from the date of the deposit up to today.

This information will allow us to review the case in detail and proceed with the verification as quickly as possible.

Dear player, I would like to ask you to proceed according to the casino's instructions.

Thank you in advance for your cooperation.

Yes, I'll proceed. I already sent you all the transfer receipts in other inquiries, but I'm sending them again. In any case, they haven't resolved the issue of the $85,000 bet the casino didn't pay me. It seems the site refuses to acknowledge it. It's very easy for them to check that information; I don't understand why they still haven't paid me. I'll send the receipts as soon as I have them all.

Si, voy a proceder. Ya les había mandado a en otras consultas todos los comprobantes de transferencias, pero se las vuelvo a mandar .. de cualquier manera me no han resuelto la cantidad que el casino no me pago en la apuesta que realicé de 85,000$ , parece que el sitio no la quiere reconocer…. Es muy fácil para ellos revisar esa información, no entiendo la razón por la cual siguen sin pagarme eso. De cualquier manera mando los comprobantes, en cuanto tenga todos ellos

Thank you for your message and for your willingness to continue cooperating. We understand how frustrating this situation feels, especially when you believe all the necessary information has already been provided. Please be assured that your case has not been ignored and is being reviewed carefully.

To move forward and ensure that everything is checked correctly and fairly, we kindly ask you to upload all transfer receipts directly here, together with a bank statement that clearly covers the full period from the date of your first deposit related to this case up until today.

This consolidated statement is important, as it allows us to verify the full transaction history in one continuous timeline and avoid any gaps that could delay the review.

Regarding the blackjack issue you mentioned, this matter requires a separate and more detailed technical review.

For this reason, we kindly ask you to contact us by email at [email protected]

and provide the following information in one message:

1. Your Megapari account ID
2. The exact name of the game
3. The game provider, if available
4. The round ID related to the disputed bet
5. A clear description of what exactly you disagree with or believe was handled incorrectly

Providing these details will allow the relevant team to locate the specific round, review the game logs, and give you a clear and accurate response. Without this information, it is unfortunately not possible to conduct a proper investigation.

We truly appreciate your patience and cooperation. We understand that this process may feel lengthy, but these steps are necessary to ensure that every detail is reviewed correctly and transparently. Please know that your concerns matter to us, and we remain here while the review is ongoing.

Good afternoon, I apologize for the delay in responding.

The email with all the requested information regarding the unpaid game session has already been sent to the email address you gave me. I attached all the information, including a screenshot of the game session and a Word file where I copied and pasted the information provided by the game provider in the game history.

Regarding the bank statement information, I request a little more time. I had to block my bank account to avoid losing more money, and I'm in the process of recovering it. As soon as I have the bank statement, I will send it through this channel.

Anyway, I've sent the transaction receipt two or three times through the site's chat, so you should already have it, but in any case, as soon as my bank account is unlocked, I'll attach the bank statement for you to review.

Thank you

Buenas tardes, una disculpa por la demora en la respuesta.

El correo con toda la información solicitada referente a la sesión de juego no pagada aquí mismo ya fue enviada a la dirección de correo que me dijeron, adjunté toda la información ademas de una captura de pantalla donde viene la sesión del juego, y un archivo de Word en donde copié y pegué la información que el mismo proovedor del juego brinda en el historial del juego.

En cuanto a la información del estracto bancario, solicito que me den un poco mas de tiempo. Tuve que bloquear mi cuenta de banco para no perder mas dinero, y estoy en el proceso de recuperarla, en cuanto tenga el estracto bancario lo envio por este medio.

De cualquier manera, he mandado dos o tres veces el comprobante de operación por medio del chat del sitio, entonces ustedes las deben de tener ya, pero de cualquier manera en cuanto quede desbloqueada mi cuenta de banco, adjunto la estracto bancario para que se pueda revisar.

Gracias

Dear DonnyRublev,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Peter ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Hello there,

Thank you DonnyRublev for providing us with all the information. I hope we'll be able to resolve this issue together.

We shall wait until you are able to provide all the requested information, and then we will proceed with the case.

Thank you!

As expected, trying to resolve the issue directly with them, whether through their chat or email, is impossible; it's infuriating. All they do is create obstacles to avoid paying the bet.

Let me explain:

I was asked through this channel for information to verify what happened, and I also attached a couple of files that I thought would help clarify what happened, and the only response they give is to send those files in a different format, that is, files that I sent as extra information.

Information that they themselves can verify in their system and in the game's betting history...

It is truly infuriating to deal with these kinds of sites, which only look for any excuse not to pay out on a bet where their system failed.

What else can I do to resolve this problem? Is there a legal avenue I can pursue?

Como era de esperarse, tratar de resolver el problema via directa con ellos, ya sea por medio de su chat, o por medio de correo es imposible, es desesperante. Lo unico que ponen son obstaculos para no pagar la apuesta.

Explico:

Me solicitaron por este medio información para verificar lo que que paso, además adjunté un par de archivos que pensé que ayudar´ían a esclarecer lo que pasó, y lo único que responden es que mande esos archivos en formato diferente, es decir, archivos que yo mandé como información extra.

Información que ellos mismo pueden verificar en su sistema y en el historial de apuestas del juego...

Es de verdaderamente deseperante lidar con este tipo de sitios, que lo único que hacen es buscar cualquier excusa para no pagar una apuesta en la que su sistema falló.

Que mas puedo hacer al respecto para resolver este problema? hay alguna instancia legal a donde pueda llevar este caso?

I want to clarify once again that the information they themselves requested has already been sent in its entirety, and that the only files I attached, and which they asked me to send again, one of them was just a screenshot of the game session, which I already sent TWICE, and the other was a Word file in which the bet in question was broken down, and which I already pasted directly into the email.

I am truly desperate; I have never encountered a site that, in addition to the zero chances of winning at casino games, has such a DEFICIENT, advantageous, and ineffective customer service system.

Quiero !!!!otra vez!!! alcarar, que la información que ellos mismos solicitarón , ya fue enviada en su totalidad, y que los únicos archivos que adjunte, y me pidieron que vuelva a enviar, uno de ellos era nada mas una captura de pantalla de la sesión de juego, la cual ya la mandé DOS veces, y la otra era un archivo de Word en el que venía desglosada la apuesta en cuestión, y la cual ya pegué directamente en el correo.

De verdasd estoy deseperado, nunca me había encontrado con un sitio que además de las nulas posibilidades de ganar en los juegos de casino, tuvieran un sistema de atención a clientes tan DEFICIENTE, ventajoso, e ineficaz.

And I wanted to make yet another complaint about a transfer I made on 16/01/2026 which, unsurprisingly, was never reflected in my account.

I made this transaction from another bank account, so I have access to that account and can therefore attach the CEP receipt.

Y quería hacer ooooootro reclamo de una tranferencia que hice el día 16 /01/2026 que para no variar, tampoco nunca se vio reflejada en mi cuenta.

Este moviento lo hice desde otra cuenta de banco, por lo cual, si tengo acceso a esa cuenta y por lo cual. si les puedo adjuntar el comprobante CEP

I already sent the CEP receipt to the email in the same message thread where I sent you the evidence of the unpaid bet.

It's truly unbelievable how many problems I've had playing on this site, from uncredited deposits to unpaid bets; they make everything complicated.

Why does one problem have to be solved this way, and another problem by mail?

Customer service is rubbish.

They practically told me to thank them for using a translator to have this email conversation. I would think that if they have a presence in a Spanish-speaking country, they must have Spanish-speaking people!

What a disgusting place, casino, and people

I would really appreciate it if CASINO GURU could guide me in taking this case to a legal authority.

Ya envié el comprobante CEP al correo en el mismo hilo de mensajes en donde les envié la evidencia de la apuesta no pagada.

De verdad resulta cada vez mas increible la cantidad de problemas que me ha dado jugar en este sitio, desde depositos no acreditados, hasta apuestas no pagadas, todo lo hacen enredoso.

Por que un problema se tiene que resolver por este medio, y otro problema por correo?

El servicio de atención a clientes es una basura.

Casi me dicen que les agradezca que usen traductor para poder tener la conversación por correo, yo pensaría que si tienen presencia en un país de habla HISPANA, pues deben de tener gente de habla HISPANA!!!!!

Que asco de sitio, de casino, de gente

De verdad, agradecería mucho si CASINO GURU me podria guiar a llevar este caso a alguna instancia legal

Thank you DonnyRublev for providing us with all the information.

I would now like to ask Megapari Casino for their help in resolving this complaint. We would like to know what the issue is with the deposit and what we can do to help the player receive their funds.

Thank you!

Dear Peter,

Thank you for your message, and thank you for the follow-up.

We would like to clarify the current status, because at the moment we still do not have the minimum information required to complete the checks on both topics raised by the player.

Regarding the deposit issue, as we previously explained, we are waiting for the player to provide an updated bank statement covering the period from the date of the payment until today, as well as the reference numbers for the deposits that the player claims were not credited. Without the statement and the reference details, we cannot confirm the exact status of the funds on the banking side or escalate the case properly.

Regarding the unpaid bet and the Blackjack incident, our team is ready to investigate, but we require the player to submit the standard incident form so we can identify the exact game session and round. The player was informed to send the following details to [email protected] in the same email thread previously used:

• Your account ID

• Description of the problem

• Date and time of the bet, including the time zone

• Bet amount

• Name of the game

• Name of the supplier

• Screenshot of the game in which the bet was placed

At this time, the player has not provided the updated bank statement, and the incident form has not been completed, which is why we are unable to move forward with a full investigation and resolution.

We fully understand that this situation is frustrating, and we are not dismissing the player’s concerns. We are asking for cooperation and for the information to be provided exactly as requested so we can avoid misunderstandings, prevent errors during verification, and resolve the case as efficiently as possible.

Once the player shares the requested documents and details, we will proceed immediately and provide an update through Casino Guru.

Kind regards,

Megapari Team