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I've been trying to withdraw three €500 each since March 22nd, plus another €13,000 still pending. It's impossible to make progress in the chat because they seem like machines repeating the same thing over and over again. The withdrawal is delayed, and it's already in the final stretch... It's the same old story. I think if I have to withdraw all the money at this rate, it'll take months. Let's see if there's a solution.

llevo desde el 22/03 intentando sacar 3 retiros de 500€ cada uno más 13.000€ aún en espera para poder sacar. En el chat es imposible avanzar porque parecen máquinas repitiendo una y otra vez lo mismo. Que su retiro tiene un retraso, que ya está en la recta final… Lo de siempre vamos. Creo que si tengo que sacar todo el dinero a este ritmo me voy a tirar meses. A ver si hay alguna solucion

Dear jimenezserranojc,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Hello, for the subject of the complaint this is the one

thread to keep up to date, right?

I offered to verify my account but was told that there was no need to verify it, that everything was fine.

Hola, para el tema de la queja este es e

hilo para estar al corriente verdad?

me ofrecí para verificar mi cuenta pero me dijeron quebno hacía falta verificarla, que todo estaba bien.

Dear jimenezserranojc,

We sincerely apologize for the delay and inconvenience.

Please be assured that your pending withdrawal requests, submitted by the end of March 2025, have been forwarded to the appropriate department for processing, and you will receive your payment as soon as possible.

Kind regards,

Kingmaker Casino Team

I've been waiting for 13 days now, and waiting isn't pleasant, even more so when there's more money to withdraw and I haven't seen any withdrawals in my account yet.

13 días llevo ya esperando, y la espera no es agradable, y aún más cuando hay más dinero que retirar y aún no he visto ningún retiro en mincuenta

Dear jimenezserranojc,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi Nick, I haven't received anything, and the chat keeps telling me it's in progress and that the delay is due to high demand for withdrawals. It's impossible to get anything straight.

Hola Nick, no he recibido nada, y en el chat me siguen diciendo que está en proceso y que el retraso es por la alta demanda de retiros. Es imposible sacar nada en claro .

Thank you jimenezserranojc for all the information provided. I will now forward your complaint to my colleague Mirka ([email protected]) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Thanks so much, Nick. I hope I can sort this out soon and have all my money with me. Best regards.

Muchas gracias Nick, ojalá poder solucionar esto pronto y tener todo mi dinero conmigo. Un saludo

Dear jimenezserranojc,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Kingmaker Casino representative to join this conversation.

Dear Kingmaker Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

Thanks, Mirka. I hope this gets resolved quickly because it's a significant amount of money that I haven't been paid yet. Thank you.

Gracias Mirka, espero que esto se solucione rápido porque es una cantidad de dinero importante que aún no me han pagado. Gracias

Hi Mirka, they just paid the three withdrawals I had pending. For a total of €1,500 (€500 each). I'm going to withdraw another €1,500 in three days to see if they pay within three business days this time. I'll let you know, and if so, we'll close this complaint until they stop paying again. Is that okay?

I would like Kingmaker Casino to commit to honoring its withdrawal limits of €500 per day up to €7,000 per month. If my withdrawals are always this late, it would take me more than a year to withdraw everything, and I don't think it's fair or normal that I have to wait a year to get my winnings.

Hola Mirka acaban de pagar los 3 retiros que tenia en estado pendiente. Por un total de 1500€,(500 cada uno). Voy a retirar otros 1.500€ en 3 días a ver si esta vez pagan en 3 días habiles, te iré comentando y si es así cerramos esta denuncia hasta que vuelvan a dejar de pagar. Te parece?

me gustaría que Kingmaker Casino se comprometiese a cumplir sus límites de retiro de 500€ al día hasta 7.000€ al mes. Ya que si mis retiradas son siempre con este retraso me costaría retirar todo más de un año y creo que no es Justo ni normal que me tenga que tirar un año para obtener mis ganancias.

Dear All,

We are pleased to inform you that all withdrawal requests have been successfully completed.

We would like to kindly ask for your patience as we work diligently to process the recently submitted requests at our earliest convenience.

Sincerely,

Kingmaker Casino Team

Of course, Kingmaker Casino. I only ask to be able to withdraw €7,000 per month and €500 per day, as per your rules. It would be frustrating to withdraw €13,000 if the delays continue. Thank you, best regards.

Claro que si Casino Kingmaker. Solo pido poder retirar 7000 al mes y 500 diarios como dicen sus normas. Ya que sería frustrante retirar 13.000€ si los retrasos se siguen ocasionando. Gracias un saludo

Well, as I said before, I have withdrawals pending again, and they're going past the 3 business days. This time, I don't want to wait 14 days to file a complaint because that would take another long time. I just want Kingmaker Casino to pay out within its limits, and I want to be able to withdraw €7,000 per month.

Pues como dije antes, otra vez tengo retiros en espera y psando los 3 días habiles. Esta vez no quiero esperar 14 días a poner la queja porque entonces se demoraría otra vez bastante. Solo quiero que Kingmaker casino pague conforme sus límites y quiero poder retirar 7.000€ al mes

Day 5, and we're experiencing payment delays again. I have three €1,500 withdrawals on hold again. I don't think it's right or serious to wait so long every time I make a withdrawal.

Día 5 y volvemos a tener retrasos con los pagos. Tengo tres retiros de 1.500€ otra vez en espera. No veo correcto ni serio estar esperando tanto tiempo cada vez que hago un retiro.

Hi Mirka, I'd like to let you know that I have three withdrawals pending again, and they're past the payment deadline. The Live Chat tells me the same thing as last time, that there are delays due to the volume of withdrawals. It's always the same excuse.

1- I only want Kingmaker Casino to pay the €7000 limit that I have each month.

2- I see that without a complaint they don't pay.

3- I find it stressful to be like this every time I want to withdraw my money.

4- I have €13,000 left to withdraw. At this rate, will I be withdrawing my money for 6-7 months? I don't think it's normal or legal for me to withdraw my winnings from March until October. Therefore, I want Kingmaker Casino to commit to paying me €7,000 of my winnings each month, as the withdrawal limit they have established. I want Guru Casino to mediate and resolve this as soon as possible. Thank you.

Hola Mirka, informarte de que tengo tres retiros otra vez en espera y fuera de plazo de pago. El Chat en vivo me dicen lo mismo que la otra vez, que hay retrasos por el volumen de retiros, es siempre la misma excusa.

1- Solonquiero que Kingmaker casino pague cada mes el límite de 7000€ que tengo.

2- Veo que sin denuncia no pagan.

3- Me parece estresante estar así cada vez que quiero retirar mi dinero.

4- Me quedan 13.000€ por tirar, a este paso me tiraré sacando mi dinero 6-7 meses? Creo que no es normal ni legal que me tire sacando Mís ganancias de marzo hasta octubre. Lo cual quiero que Kingmaker casino se comprometa a pagarme cada mes 7.000€ de Mís ganancias como límite de retiro que tienen establecidos. Quiero que casino Guru intermedie y solucione esto lo antes posible. Gracias

Can anyone help me? I'm experiencing delays in my withdrawals again. This is frustrating; they completely ignore their withdrawal rules of €500 per day and €7,000 per day. The amount I'll have to wait to get all my money back is frustrating. It's humiliating.

A l guíen puede ayudarme? Estoy otra vez con retrasos en mis retiros. Esto es desesperante, no cumplen nada con sus normas de retiro de 500€ al día y 7000€ diarios. Es desesperante lo que voy a tener que esperar para poder recuperar todo mi dinero. Es humillante

Dear Kingmaker Casino,

Could you please clarify, if there is something that can be done to speed up the withdrawal process to the maximum withdrawal limits?

Thank you.

Dear All,

Please be assured that we are taking immediate action and your request is being prioritized so that we can process your pending withdrawals as soon as possible.

Thank you for your patience.

Kind regards,

Kingmaker Casino Team

I think that's correct, I'm just saying that from 03/22 until today 04/16 I've only been able to withdraw €1,500, I'm asking to be able to withdraw €7,000 per month as your rules indicate.

Me parece correcto, solo digo que desde el 22/03 hasta el día de hoy 16/04 solo he podido retirar 1.500€, pido poder retirar 7.000€ al mes como indican vuestras normas

Update: Three more withdrawals of €500 each arrived today all at once. I've now withdrawn €3,000 in 26 days. €4,000 remains to reach the maximum for the month. This time the withdrawal took less time than the previous one.

Actualización: ha llegado hoy de golpe otros 3 retiros de 500€ cada uno. Llevo ya 3000€ sacado en 26 días. Quedan 4000€, para completar el maximo del mes. Esta vez la retirada tardó menos que la anterior

Thank you for the update, jimenezserranojc.

Please notify me, when you receive following withdrawals.

Okay, Mirka. I currently have €1,500 waiting to be withdrawn since April 17, and it's still within the withdrawal deadline. I'll keep you posted with each withdrawal.

Vale Mirka. Tengo ahora mismo 1.500€ en espera de retiro desde el 17/04, aún está dentro del plazo. Iré informando con cada retiro.

Update: I have 3 pending withdrawals totaling €1,500, and they're delayed again (7 days). They've never paid me a single withdrawal within their own rules. I won't reach the €7,000/month limit they claim to have. I still have a lot of money to withdraw. It's embarrassing that I have to wait months to be able to withdraw MY MONEY. Kingmaker Casino, anything to say?

Actualización: Tengo 3 retiros pendientes por un total de 1.500€, vuelven a estar con retrasos (7dias). Nunca me han pagado ningún retiro dentro de sus propias normas. Los 7.000€/mes que dicen poner de límite no los voy alcanzar. Me queda mucho dinero aún por sacar. Es vergonzoso que tenga que estar meses para poder retirar MI DINERO. Kingmaker casino algo que decir?

Dear All,

Please be informed that we are taking action and your request is being forwarded so that we can process your latest withdrawals as soon as possible.

Thank you for your patience.

Kind regards,

Kingmaker Casino Team

Update: I just received another €1,500. This time the withdrawal took less time and was almost on time. So, yes, Kingmaker Casino. I still have €10,000 left to withdraw. I'll keep you posted.

Actualización: me acaban de llegar otros 1.500€. Esta vez el retiro ha tardado menos y casi dentro de su plazo. Así si Kingmaker Casino. Me quedan aún 10.000€ por sacar. Seguiré informando

Thank you for the update, jimenezserranojc.

You're welcome. I already have three more withdrawals waiting for €1,500. I'll keep you updated here.

De nada. Ya tengo en espera otros tres retiros por valor de 1.500€. Iré actualizando por aquí.

Update: I just received another €1,000 within the 3-business-day period. I have another €500 waiting, which I imagine will arrive soon. They paid very well this time. I'll keep you posted on the remaining €9,000.

Actualizacion: me acaban de llegar otros 1.000€ dentro del plazo de los 3 días hábiles. Tengo otros 500€ en espera que llegaran mñn imagino. Han pagado muy bien esta vez. Seguiré informando con los 9000€ que me quedan.

Update: I just received another €1,500. Kingmaker Casino is paying out even before the 3 business days have passed. I'm surprised and grateful. I have €8,000 left to withdraw. I'll keep you posted. If the whole process continues like this, this will be my primary casino to play at. Delighted.

Actualización: acabo de recibir otros 1.500€. Kingmaker Casino está pagando incluso antes de los 3 días hábiles. Estoy sorprendido y agradecido. Me quedan 8.000€ por sacar. Seguiré informado. Si sigue así todo el proceso, será mi casino principal para jugar. Encantado

Dear All,

We are pleased to inform you that all withdrawal requests have been successfully completed.

We kindly request your patience as we diligently work to process the recently submitted requests at our earliest convenience.

Best regards,

Kingmaker Casino Team

Thank you for the update, Kingmaker Casino.

Dear jimenezserranojc,

Could you please confirm, if you have received any other withdrawals since your last message?

No, I have not received any more.

I have €7,500 left to withdraw. Of which €1,500 has been pending since day 1. We'll wait a few days, which are within business days, to see if they start paying out again. Okay, Kingmaker Casino. Thanks, Mirka.

No ya n he recibido más.

me quedan 7.500€ por sacar. De los cuales 1.500€ están en estado de espera desde el día 1. Esperaremos estos días que están dentro de los días hábiles para ver si empiezan a pagar otra vez. Vale kingmaker Casino. Gracias Mirka.

I've been waiting for eight days for my withdrawals to appear in my account. At this rate, I won't be able to withdraw the €7,000 per month that Kingmaker Casino sets for me.

Llevo 8 días de espera para tener mi retiros en mi cuenta. A este paso no voy a poder sacar los 7.000€ al mes que marca Kingmaker Casino.

Update: I just got paid another €1,500. Great, very happy with how Kingmaker Casino has been paying out lately. I'll keep you posted on the next €1,500 withdrawal.

Actualización: acaban de pagarme otros 1500€. Genial, muy contento de cómo está pagando Kkngmaker Casino últimamente. Seguiré informando de el próximo retiro de 1.500€

Thank you for the update, jimenezserranojc.

Dear jimenezserranojc,

We would kindly request that you remain patient as we endeavor to complete your current withdrawal requests as soon as possible.

Kind regards,

Kingmaker Casino Team

Update: Good morning, I just received the €1,500 I had waiting today, exactly 8 days after I received it. I have €4,500 left to withdraw. I'm withdrawing another €1,500 today. I'll keep you posted. Kingmaker Casino is paying very well. It's nice to see it and a good reason to stay at this casino to continue playing. Thank you.

Actualizacion: buenos días, acabo de recibir hoy, Justo 8 días después los 1.500 que tenia en espera, me quedan 4.500€ por sacar. Hoy vuelvo a sacar otros 1.500€ seguiré informando. Kingmaker Casino está pagando muy bien. Es agradable verlo y bueno para quedarme en este casino para seguir jugando. Gracias

Thank you for the update, jimenezserranojc.

Please notify me, when you receive following withdrawals.

Yes, I've been waiting for three withdrawals totaling €1,500 for about 7 days. They're paying €1,500 per week (not bad at all), but the only problem is that at that rate, I won't be able to withdraw the €7,000 per month limit.

Si, estoy esperando 3 retiros por valor de 1.500€, hace unos 7 días. Están pagando 1500 por semana (no está nada mal) pero el único problema es que a ese ritmo no voy a poder sacar el límite de 7.000€ al mes.

Update: I've received another €1,500. This month I've withdrawn €4,000, leaving €3,000 in my account, and that would bring my monthly limit to €7,000. However, paying €1,500 every 7 days isn't enough to cover the €7,000 monthly limit. I'm withdrawing another €1,500. I'll keep you posted. Thanks.

Actualización: me han llegado otros 1.500€. Este mes llevo 4.000€ sacados, en mi cuenta quedan 3000€ y con esos ya hariamos los 7.000€ al mes de límite. Aunque pagando 1.500 cada 7 días no da para los 7.000€ al mes. Pongo en retiro otros 1.500€. Seguiré informando. Gracias

Dear jimenezserranojc,

Could you please confirm, how much is still left to withdraw?

Well, €3,000 is missing, and if the €7,000 per month withdrawal limit were met, this month would be over. I've already withdrawn €4,000 this month, but with the delays they have in payments, I don't know if they'll be able to meet it. I have €3,000 left, and I've had €1,500 waiting for five days.

Pues faltan 3000€, que si se cumpliera el límite de 7000€ al mes de retirada se acabaría este mes ya. Ya que este mes llevo retirado 4000€, pero con los retrasos que tienen en los pagos no sé si podrán cumplirlo. Me quedan 3.000€ y tengo ya en espera 1.500 desde hace 5 días,

Update: I just received another €1,500. I only have the last €1,500 left, which I'll start withdrawing today. Withdrawals have been great lately, no problems. That's it!

Actualizo: acaban de llegarme otros 1.500€. Ya solo me quedan los últimos 1.500€ que los empezaré a sacar hoy. Genial las retiradas últimamente sin problemas. Así si!

Dear  jimenezserranojc,

We would like to express our gratitude for your understanding and patience as we work diligently to process your current withdrawal requests at the earliest opportunity.

Sincerely, 

Kingmaker Casino Team

Dear jimenezserranojc,

We would kindly request that you remain patient as we endeavor to complete your new withdrawal request as soon as possible.

Kind regards,

Kingmaker Casino Team

Dear jimenezserranojc,

Could you please confirm, if you have received the last withdrawal?

Confirmed, I only have €500 left to withdraw, and we've finally completed all the withdrawals! It's already on hold.

Confirmado, solo me quedan por retirar 500€ y completamos todas las retiradas por fin! Ya está puesto en espera

Update: I just received the last 500€. I have received all the

money, an amount of €14,500. You can consider the case closed. Thank you very much.

Actualización: acabo de recibir los últimos 500€. He recibido todo el

dinero, un importe de 14.500€. Puede dar por cerrado el caso. Muchísimas gracias

Dear jimenezserranojc,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Mirka Dubasova

Casino.Guru