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First and second deposit via apple pay 500 euros in total. For withdrawals, this method does not exist, so another deposit of 10 euros was made via debit card so that withdrawals could be made. I make a withdrawal and receive this email

I'm uploading these two photos because at my bank the transaction receipt has different dates due to the clearing date. It certainly has all the other required information and also has a transaction code, so I sent a second document which is essentially the payment receipt with the date and exactly the same transaction code.

and again they ignored her by sending exactly the same email and insisting that the transaction time should also be shown. I explained to them many times that these are the documents offered by the bank in Piraeus where the transaction took place and they prove exactly what they want. There is no document with the exact time. So they will either accept them or ask for something different that this bank has. And I have not been able to get far after many conversations with customer support via live chat. Please help me. Last screenshot showing the difficulties I am experiencing with live support while between each message there is a pause of at least 5 minutes

Πρωτη και δευτερη καταθεση μεσω apple pay 500 ευρω συνολο. Για αναληψη δεν υπαρχει αυτη η μεθοδος οποτε εγινε αλλη μια καταθεση 10 ευρω μεσω χρεωστικης καρτας για να μπορεσει να γινει αναληψη. Κανω αναληψη και λαμβανω αυτο το ιμειλ

ανεβαζω αυτες τις δυο φωτογραφιες διοτι στη τραπεζα μου το αποδεικτικο συνναλαγης εχει αλλη ημερομηνια λογω της ημερομηνιας εκαθαρισης. Βεβαια εχει ολα τα υπολοιπα απιατουμενα στοιχεια και εχει και κωδικο συνναλαγης και για αυτο εστειλα και δευτερο εγγραφο που ειναι στην ουσια η αποδειξη πληρωμης με την ημερομηνια και ακριβως τον ιδιο κωδικο συνναλαγης

και παλι την απεριψαν στελνοντας ακριβως το ιδιο ιμειλ και επιμενοντας οτι πρεπει να φαινεται και η ωρα συναλλαγης. Τους εξηγησα πολλοστες φορες οτι αυτα ειναι τα εγγραφα που προσφερει η τραπεζα πειραιως που εγινε η συναλλαγη και αποδεικνυουν ακριβως αυτο που θελουν. Δεν υπαρχει εγγραφο με την ακριβη ωρα. Οποτε η θα τα δεκτουν η θα ζητησουν κατι δοαφορετικο το οποιο διαθετει η τραπεζα αυτη. Και δεν εχω καταφερει να βγαλω ακρη μετα απο πολλες συνομιλιες με υποστηριξη πελατων μεσω λαιβ τσατ. Παρακαλω βοηθηστε με. Τελευταιο σκρινσοτ που δειχνει τις δυσκολιες που βιωνω με το λαιβ σαπορτ ενω αναμεσα σε καθε μηνημα υπαρχει μια παυση τουλαχιστον 5 λεπτων

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Dear Kar1olaras2642,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

To better understand your situation and assist you accordingly, I would appreciate it if you could provide some more details regarding your issue:

• Did you play with bonus money or free spins?
• Have you made successful deposits and withdrawals in the past?
• What specific details does the casino require that are missing from your submitted documents?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petra