Casino Rocket - Spelarens insättning har aldrig krediterats till hans kasinokonto.

Hello 🙋‍♂️

I've read a number of times now from people that this casino seems to be withholding deposits.

Deposit method was Sofort via Payop - direct banking

usually it takes 3 sec - 15 min for casinos to credit money with it.

I've been waiting for over 24 hours and only get strange answers from Live Support:

Did screenshots.

I cannot understand your rating of 8.1 given the number of complaints and would like to ask for clarification.

Hallo 🙋‍♂️

Ich habe jetzt schon öfter von Leuten gelesen, dass dieses Casino anscheinend Einzahlungen unterschlägt.

einzahlungsmethode war Sofort via Payop - direct Banking

normalerweise dauert es 3 sek - 15 min bis Casinos damit Geld gutschreiben.

Ich warte jetzt schon über 24h und bekomme nur komische Antworten vom Live Support:

Habe Screenshots gemacht.

ich kann ihre Bewertung von 8.1 bei der Menge an Beschwerden nicht nachvollziehen und bitte um Klärung.

Dear CasinoDino,

Thank you very much for submitting your complaint and forwarding the payment receipt. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino? Have you contacted your bank already? They need to be part of the investigation too as only the sender can track the transaction, not the beneficiary. 

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Yes it is the first deposit. It's definitely not due to Payop or my bank. If you look at the complaints ratio to non-received deposits, it is extremely noticeable that this casino of all places did not receive any payments and all the others are fine.

Ja es ist die erste Einzahlung. Es liegt definitiv nicht an Payop oder meiner Bank. Wenn Sie sich das Beschwerde Verhältnis zu nicht erhaltenen Einzahlungen in Relation anschaut ist das doch extrem auffällig, dass ausgerechnet bei diesem Casino keine Zahlungen angekommen und bei allen anderen gehts.

I used the same deposit method at another casino as a test.

There I had my money in the balance 1 minute later. So it's neither my fault nor Payop's.

Ich habe testweise mal die selbe Einzahlungsmethode in einem anderen Casino angewendet.

Dort habe ich 1 min später mein Geld in der Balance gehabt. Es liegt also weder an mir noch an Payop.

Please close the process Money almost arrived after 2 days.

defeated the first deposit bonus and even have a withdrawal request running.

Bitte den Vorgang schließen Geld ist nach 2 Tagen fast angekommen.

hab den first deposit bonus besiegt und sogar eine Auszahlungsanfrage laufen.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, CasinoDino, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru