Cashed Casino - Spelaren hävdar att en utbetalning är försenad.

Good morning, at the moment I have two withdrawals of 500 each in arrears, plus 400 that I requested yesterday. But I already have 2 withdrawals in arrears, I ask them via chat and they always reply with the same automatic messages that they are sorting it out and will pay. But since there are so many complaints, I've realized that I've been duped once again. The other times they always paid me, but now they're literally making fun of me. They don't pay, they don't reply to emails and the chat is what it is.

I want them to pay me my earnings

Bom dia, neste momento estou com dois levantamentos de 500 cada em atraso, mais 400 que pedi levantamento ontem. Mas já tenho 2 levantamentos em atraso, questiono por chat que me respondem sempre com as mesmas mensagens automáticas de que estão a resolver e que vão pagar. Mas visto que existem imensas reclamações, já percebi que fui mais uma enganada. Das outras vezes sempre me pagaram, mas agora estão literalmente a gozar comigo. Não pagam não respondem aos emails e no chat é o que é.

Quero que me paguem os meus ganhos

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and does, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear SUSANACOSTA,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear SUSANACOSTA,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Dominika
Casino.Guru