Cactus Casino - Spelarens insättning har inte behandlats.

Hello, I want to say that it's been 5 hours since I made my first deposit and not a single game will let me play. I wrote to support and they told me to download a VPN, I did so and paid there and still nothing happened, hopefully they will return my deposit.

Здравей те искам да кажа че 5часа от както съм направил първия депозит и нито една игра не ми дава да играя .писах на съпорта казаха ми vpn да си изтегля направих го и там платих и пак нищо не се случи дано ми върнат депозита.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Cactus Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is this your first deposit in the casino?
• Have you registered using your accurate personal information?
• Could you please share a screenshot of what the situation looks like when attempting to play?
• Could you please share with me your communication with the casino regarding the recommendation to use the VPN? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Thanks for the information provided.

If your issues with the casino persist, could you please share evidence that the games are unable to be accessed?

Share the evidence with me to my email at tomas@casino.guru

I apologize for the inconvenience.

Thomas, I sent you pictures at the beginning of this discussion. I don't care about you anymore, keep your bonus. And as your client, I won't be, you try your best not to be. I wish you all the best.

Томас пратих ви снимки още в началото на тази дискусия. Не ми се занимава повече с вас задръжте си бонуса. А като ваш клиент няма да бъда вие се постарайте за да не бъда. Всичко хубаво ви желая.

I apologize, but the screenshots you shared don't show any errors when accessing games. If you wish to recover your unspent deposit, we would require proof of the issue.

Kindly let me know about your decision going forward.

Dear Vankoo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru