BC.Game Casino - Spelarens insättning har inte mottagits.

Deposit amount not recived all proofs subited after that asking incorrect merchant details

Dear Abrax113,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Katarina

But i completed my payment i have all proofs that i submited

Hi,

Please provide the documents mentioned below so we can assist you. Please email all the proofs mentioned below to panda@bcgame.com. Please also mention the link to this complaint for verification.

(PLEASE NOTE: IF YOU HAVE MULTIPLE TRANSACTIONS, YOU MUST SEND A SEPARATE EMAIL FOR EACH TRANSACTION WITH ONLY THAT TRANSACTION’S DOCUMENTS ATTACHED.)

* Order number (available at bcgame deposit records)

* Successful payment receipt (the upi/imps transaction slip)

* Bank statement from the transaction date to today (Bank statement from where the money is debited not the wallets like paytm/googlepay etc.)

* And a video proof. (Video from where the money is debited not the wallets like paytm/googlepay etc.)

Please follow the guidelines for video proof, as mentioned below.

Steps to follow for video proof:

1. Prepare two devices: one to execute the appeal process and the other to record the entire procedure. If using a computer, ensure the website URL is always visible.

2. Navigate to Google Play or the App Store on the first device.

3. Locate and launch your bank or payment service app by searching for it in the store.

4. Log into your banking app and conceal your password during the process.

5. Access and display your profile or account details, including the account name and number.

6. Proceed to the transaction history section and present the most recent transactions, covering both incoming and outgoing payments that correspond with the time of the purchase. These should be in the same currency and from the account used for the transaction.

7. To highlight a particular payment, select it from the transaction list to show its details.

8. Provide comprehensive information about the selected transaction, including the total amount in currency, sender/receiver's name, account number, transaction date and time, and current status.

PLEASE NOTE: If the user fails to provide the correct proofs requested above within 30 days of the transaction we will not be able to assist further)

Best Regards

PANDA - BC.GAME

Dear BC.GAME casino,

thank you for your message and for the information provided.

Dear Abrax113,

Please adhere to the casino's instructions as outlined in the previous message and kindly provide us with updates on any further developments.

Looking forward to your reply,

Katarina

I have already sent it

Dear Abrax113,

thank you for your message.

Have you received any response from the casino?

Looking forward to your reply,

Katarina

Dear Abrax113,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

No i dont recive any response from casino also ticket is still pending i need my deposit please

Hello,

The user has to send the requested documents, the statement, and video proof as stated in our previous reply. We have not received the documents, and we have even emailed the user. If the timer has passed 30 days from the transaction, then it won't be possible for us to assist.

Best Regards

BC.GAME

I have submitted all my proofs todays please bcgame check your merchants email

Dear Abrax113,

thank you for the update.

Dear BC.GAME casino,

have you received the requested documents, please?

Looking forward to your reply,

Katarina

Mam i need reply from bc game because the time frame of deposit is 30 days but now it has only 5 days after that my deposit gets expired

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Anjouan Gaming Authority (https://verification.anjouangaming.org/validate?domain=bc.game&seal_id=d43861050cdb0f19e4f7910fcfc6aea1f97373a2c9bed4faac3eea51317819554cd666e38716dab24a1a6b920489c445&stamp=eb594d3736996b404a65cd6d8c3878e5) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (katarina.d@casino.guru).

I am sorry I could not be of more help on this occasion.

The casino can reopen the case anytime.

Best regards,

Katarina