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F-1821626043864150144 for the above order id money not crefite in bc game alreday sent them proof

Order Details:

Deposit Amount: 5000 INR

Order ID: F-1821626043864150144

Status: Processing

Created Time: 19/1/2025, 3:36:12 AM

bank utr UPI/OFUS/501900011279/DR/SALMAN AG

RO PRODUCTS/P2M

Dear Inaamullone, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

Bank confirmed and said payement is sucessful

Thank you for your reply.

To proceed with your case, could you please forward me the following documents?

• deposit receipt
• screenshot of your transaction history in your casino account
• communication with your payment provider
• communication with the casino customer support
• bank statement starting from the date you made the transaction that has not been credited to your casino account until today

My email address is veronika.f@casino.guru. Thank you for your patience and cooperation.

Hi,

Please provide the order number, bank statement from the date of transaction to today, and a video proof. Please follow the guidelines for video proof, as mentioned below. You can send this video to panda@bcgame.com. Please also mention the link to this complaint for verification.

Steps to follow for video proof:

1. Prepare two devices: one to execute the appeal process and the other to record the entire procedure. If using a computer, ensure the website URL is always visible.

2. Navigate to Google Play or the App Store on the first device.

3. Locate and launch your bank or payment service app by searching for it in the store.

4. Log into your banking app and conceal your password during the process.

5. Access and display your profile or account details, including the account name and number.

6. Proceed to the transaction history section and present the most recent transactions, covering both incoming and outgoing payments that correspond with the time of the purchase. These should be in the same currency and from the account used for the transaction.

7. To highlight a particular payment, select it from the transaction list to show its details.

8. Provide comprehensive information about the selected transaction, including the total amount in currency, sender/receiver's name, account number, transaction date and time, and current status.

Best Regards

PANDA - BC.GAME

Dear BC.Game Casino representative,

Thank you very much for getting in touch with us and assisting the player with his issue.

Dear Inaamullone,

Have you followed the casino's instructions and sent the requested documents? If so, please forward the email to me at veronika.f@casino.guru.

Have you received any response from the casino yet?

I have forwarded the details not received any details

I have added all the details and sent u no response from casino

Thank you very much, Inaamullone, for providing all the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Inaamullone,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite BC.Game Casino representative to join this conversation.

Dear BC.Game Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello,

Can you check if you have used the correct email? As i have no such emails from the complainant.

Please reupload the documents and either send here or via email to panda@bcgame.com



I am still waiting for the requested documents via email yesterday. Please help in providing the documents so we can assist you timely.

Best Regards

BC.GAME

Sending u

Hi i will send u them today in moring i dont have other phone to record

Dear Inaamullone,

Have you received any update regarding your verification process?

I had sent u so many videos and docs , ill send u fibal email tommorow

Dear Inaamullone,

Have you been able to make any progress in your verification process?

Dear Inaamullone,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Inaamullone,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.