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I'm currently in discussion with customer service, clarifying the reasons why I want to close my account. The conversation is as follows: they are asking me pointless questions that do not respect what a customer is saying! I demand my account to be closed!

Είμαι σε συζήτηση με την εξυπηρέτηση πελατων και διευκρινίζω τους λογους που θελω να κλεισω το λογαριασμο μου.και η συζήτηση εχει ως εξης μου κανουν ερωτησεις οι οποιες ειναι ανουσιες και δεν τηρουν αυτο το οποιο λεει καποιος πελατης!!!!απαιτώ να κλεισει ο λογαριασμος μου.!

Dear Ritsis12,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 22bet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please specify the reason why you wish to close your casino account?
• Could you please share the correspondence you received from the casino?
• You can post screenshots here or alternatively send me the information to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Ritsis12,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.