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Yesterday, 190 euros disappeared from my account after I won it. Customer service gave me up to five different excuses. I provided them with the balance of lost winnings and withdrawals where it clearly shows that 190 euros are missing. Not only did they ignore it, but they also lied repeatedly and disrespected me. Since their headquarters is in a tax haven, filing a complaint is pointless, but if I could, I certainly would. They are thieves and scammers.

Ayer me desaparecieron 190 euros de la cualidad, después de ganarlo. En atención al cliente me dieron hasta cinco excusas diferentes. Les di el balance de ganancias perdidas, de ingresos retiradas donde aparece claramente que faltan 190 euros, no solamente lo ignoraron sino que mintieron repetidamente y me faltaron el respeto. Al tener su sede en un paraíso fiscal denunciarlos no sirve para nada, pero si pudiera sin duda lo haría, son unos ladrones y estafadores.

Dear Carlos1778,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to nikolas.b@casino.guru? Please advise the exact time of the incident.

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Nick

Dear Carlos1778,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It won't let me paste the information

If you give me an email I will call you

No me deja pegar la información

Si me dan un correo se lamando

Dear Carlos1778,

I've provided my e-mail in my first post - nikolas.b@casino.guru.

Please send the requested evidence there.

Regards,

Nick

Dear Carlos1778,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.