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Good evening! My deposit hasn't been credited. I've sent screenshots of my transactions, including the deposit details, and they're asking for a bank statement, but the bank won't give it to me until the billing cycle ends. The casino gave me a 14-day timeframe, but it hasn't arrived because I have to wait a month. I need help; I just want my deposit back.

Buenas noches !!! Mi deposito no ha sido acreditado , he mandando capturas de pantallas de mis movimientos, del deposito con detalles y todo... y me estan pidiendo un resumen de cuenta pero el resumen de cuenta el banco no me lo da hasta no terminar el periodo de facturación, y el casino me da in tiempo de 14 dias y no llego porque tengo que esperar 1 mes necesito ayuda solo quiero mo deposito

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has not been credited to your casino account, I recommend contacting your payment provider so they can investigate. Please note that this can be a complex process and may take approximately one month. In these cases, the casino is usually unable to act while the payment provider investigates.

I apologize that we cannot be of more assistance at this time. I will leave this complaint open for one month and would appreciate it if you could keep us updated on any progress. Thank you for your understanding.

Best regards,

Kristina

Dear maxiperalta7792,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I'm still waiting for my deposit. I've already sent my account statement, and I also made another deposit that wasn't credited. I filed a claim, but it wasn't deposited. In total, there are two deposits of 20,000 Argentine pesos each.

Todavia sigo esperando mi deposito , ya he mandado mi resumen de cuenta y tambien hice otra carga que no se acredito hice el reclamo y no me fue depositado en total son 2 cargas de 20mil pesos argentinos

I'm still waiting and they haven't given me a response regarding my ticket PMNT-4420132, and I sent my other transfer that wasn't completed and they didn't generate my claim.

Sigo esperando y no me dan respuesta de mi ticket PMNT-4420132 y envio mi otra trasferencia que no se realizo y no me generaron mi reclamo

Hello maxiperalta7792,

We would like to update you that due to Kristina, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Kristina has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Kristina will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Hello maxiperalta7792,

I apologize for the late reply. Has there been any news since your last message, please?

Yes, good morning! My situation has already been requested. Thank you so much!

Si si buenas !!!! Ya se ha solicitado mi situación muchísimas gracias

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear maxiperalta7792,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina