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I have deposited 1500 rupees on 1april and on time 7 46 it has been succesfully gone to the acc and now in transaction history it is telling cancelled please casino guru help in this i am frustrated please i have all proof attached please check i have done my deposit then also no funds credited i am frustrated registered complain but resolution provided please talk to 1win pleaseeee i beg u

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Dear Architii,

Thank you very much for submitting your complaint.

I’m sorry to hear about the issue with your deposit.

Thank you as well for the screenshot you have provided. From what I can see, the transaction appears as successful on your payment provider’s side (PhonePe / UPI), including a visible UTR number, which is an important reference for tracing the payment. However, the casino marking the transaction as "cancelled" suggests that the funds may not have been properly credited on their side or were not matched to your account.

To help us investigate this further, I would kindly ask you to provide a few additional details:

• Did you make the deposit through the official cashier section of the casino, or were you redirected to a third-party/payment page?
• After making the payment, did you receive any confirmation inside the casino (e.g., pending / processing / failed)?
• Have you already contacted the casino support? If yes, could you share their exact responses?

Regarding the UPI payment method, I would also recommend the following steps:

• Always keep the UTR number (in your case: 187444314601), as this is the key identifier the casino/payment provider uses to locate the transaction.
• If the deposit is not credited, ask the casino to trace the payment using the UTR through their payment provider.
• Contact your payment provider (PhonePe) and confirm that the transaction was successfully completed and not reversed.
• Avoid making repeated deposits before the first one is resolved, as this can complicate tracking.

If it is easier for you, you can also forward all relevant screenshots, transaction details, and communication with the casino to petronela.k@casino.guru, and we will review everything carefully.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

the transaction is sucess from my side and confirmed from phonpe i have attached the upi acc ss from the 1wn where i transferred the money to their acc it was upi transaction and in casino transaction history it i showing cancelled i have made a complain but nothig no response from their side can u please contact them for this issue my game id 345069178 please escalate

1win Casino - Deposit of 1500 not credited despite successful UPI payment

I made a deposit of ₹1500 on 1 April 2026 through UPI using PhonePe wallet. The payment was made to the UPI ID provided by 1win (9760770143-3@ybl, name: Ayan Ali).

The transaction was successful from my side and the amount has been debited. Transaction ID is T26040­119­465­431­972­04313 and UTR is 187444314601.

However, on the 1win platform, the deposit is showing as cancelled and the amount has not been credited to my account.

I have already contacted their support and raised application ID PMNT-4653403, but they are asking to wait without providing any resolution.

This appears to be an issue with their payment system where funds are collected via third-party UPI accounts but not properly credited.

I request to assist in resolving this issue and ensure either:

1. The deposited amount is credited to my account, OR

2. A full refund is processed.

All payment proofs and screenshots are available.

Game id 345069178

time of payment 7 46 as mentioned in transaction history

I completely empathize with your frustration, Architii. As I have mentioned previously, the process of locating and refunding your funds to your bank account or crediting them to your casino account may take some time. In order to provide the casino with sufficient opportunity to investigate and resolve the issue, I will extend the timeline by an additional 20 days, making it a full month. If no progress is made by then, we will step in and intervene. Let's remain optimistic and hope for positive news regarding your deposited funds.

Thank you in advance for your patience and understanding.

Dear Architii,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.