Verifiering Bruce Bet (sida 2)

Mot samma sak avvisade de emot

Yes, I can see from the first screenshot that you need to verify the payment method and you also need to send a screenshot from your online banking. So you'll need to give the casino some time to look at it and tell you everything is alright. In the second screenshot I see that live chat is trying to advise you to upload your account statement with the transactions for the whole month and you say it was rejected again. Did you get a reason why ? I have a feeling that you might be doing something wrong but I don't know what as I don't see the reason for the rejection. It is quite clearly written what is needed and I think it should not be a problem to deliver it, but there is always some mistake if it is rejected. How long have you been trying to verify ? Have you tried asking in live chat what you have to do to make sure all the documents are correct ? 

I would also ask you if it would be possible to share screenshots and reports in one text for clarity. Because if you share 4 screenshots and two of them are always the same it's quite useless. 

Thank you and I will wait for your reply. 

Hej, jag har också problem med casinot, jag har laddat upp alla dokument och det är alltid fel hur jag än gör, alla 4 hörnen finns på dokumentens ID-kort fram och bak,

Adress uppladdad och betalningskvitton avvisas alltid.

Jag satte in en insats på 100 euro med bonuspengarna mellan 0,50 cent och en euro

kan du vara snäll och hjälpa mig

Hey, what is the specific problem with your documents since you can't verify ? Did the casino tell you a concrete reason and what you should do to get your documents accepted ? The most common issue is usually that the information is not visible or that some of the things that the casino asks to be on the document to be visible are missing. 

So let me know how it is, I will wait. 

Hallå

Så jag laddade upp allt du behöver, det stod att jag förmodligen inte tog ett foto på baksidan av mitt ID-kort, men det gjorde jag,

Så igår laddade jag upp allt igen, nu är det under granskning igen,

Vad gör jag om detta inte accepteras igen?

Jag gjorde det så att alla hörn av dokumenten kan ses

vänliga hälsningar

Let's see what the casino says to what you sent yesterday and then we'll see. It is always necessary that the information is clearly visible and that the documents contain everything necessary. If it was rejected again, we could find out what the issue is based on the casino's reason.

How long have you been verifying ? 

Jag gjorde kontrollen på tisdagseftermiddagen och fick besked igår eftermiddag.

Jag har precis laddat upp allt igen via e-post

eftersom jag skulle vilja ha mina vinster

Checken avvisades igen trots att jag laddade upp allt. Den här gången saknas tydligen kontoutdraget, som jag laddade upp med historiken

Obviously you will need to work with the casino and provide everything they need, although I can see from the screenshots that you are trying. Since you sent them the bank statement as well, we'll see how it goes from here. Everything else is accepted so far if I read correctly. 

Let me know if the verification was successful and the last document was accepted by the casino. 

Nej, det är inte gjort än

Innan jag registrerade mig ville jag ändra adressen men det var inte möjligt. Sedan kontaktade jag dem och de sa att de skulle göra det

Och jag förstår inte vad utbetalningen har med adressen att göra

Hello there.

In my opinion, it all makes quite sense, and luckily, I don't see any signs of issues.

As Polly explained: your address will be changed, and in addition to that, your account needs to pass additional verification, because before your withdrawals are accepted, your account needs to be fully updated and verified.

Thus, the link between your address and the payout is quite narrow, I'd say.

Your withdrawal will never be accepted unless your account data is accurate, which is determined through the verification process, also called the KYC (Know Your Customer). It sounds complicated, though it's normal.

Do you play in many online casinos, by the way? I'd say the KYC appears every time you wish to withdraw funds for the first time.

Are there other aspects that concern you? We'll be here for you. 😉

Hej, utbetalningen accepteras aldrig

Jag skickade allt min nuvarande registreringsbekräftelse

Jag bytte adress för två veckor sedan