True lack casino Brott mot regler (sida 2)

Where did the money go to!? Deposits. Name on you transaction list. If its kryptonim you can send them a refund email. Kryptonim is very helpfull.

Jag vet, men det sattes in på det olagliga kontot med ett bankkort.

Illegal account?. There should be a name on your banktransaction wich handled your deposit.

Detta casino är en ren bluff, de svarar aldrig på e-post och har inte heller återbetalt pengarna och experterna på guru casino hjälpte mig inte, de pressade dem inte alls, de lämnade klagomålet som olöst och de accepterade inte heller ett annat klagomål från mig om samma casino som också accepterade att öppna ett nytt konto med uppgifterna medan jag hade bett om att stänga det tidigare av beroendeskäl.

Did you get a refund from Kryptonim? They are telling me I can’t get a refund

Jag har aldrig fått någon återbetalning, casinot fortsätter att bryta mot reglerna, fortsätter att skicka mig reklammeddelanden trots att jag har begärt en avstängning på grund av beroende, fortsätter att låta mig öppna nya konton och göra insättningar, och fortsätter dessutom att inte svara på mina meddelanden och klagomål, detta är ett bluffcasino.

Hi Sabine

Did you manage to receive a refund from Kryptonim? I am finding them extremely difficult to communicate with and they are unwilling to refund me at all. We have been back and forth with emails around 6 times now and they just send me a copy and pasted reply now basically.

Just wondering if there was something specific you were able to say to them to get the refund sorted.

Thanks in advance 🙂

Hey AZGBG

Were your Kryptonim payments by transfer or card? They are refusing to refund me as well (mine were transfers that I did not authorise through Revolut.)

Kryptonim refunded me last year. All transactions were refunded. They were very easy to get refunded back then. But I see they are being difficult at the moment. So I dont know what you should send them.

I can’t remember, but I think they could have been card payments

No worries, thanks for getting back to me 🙂

Kryptonim flat out refused a refund

Hi they have also flat out refused me 2 so annoying

Hur kan jag återuppta klagomålet gällande de föreskrifter som har brutit mot föreskrifterna och ingen lösning har hittats på två år nu?

To be honest, I don’t think that will be possible, as we no longer handle cases that have been unresolved for this long. Two years is a considerable amount of time. I also saw that the closed complaint concerned failed self-exclusion. Is that the case you’re referring to?

Since the issue couldn’t be resolved back then, and the casino has a Safety Index of 1.7, I doubt it would be willing or able to resolve it now. Unfortunately, I don’t think our team will be able to investigate this case further at this stage.