Quickwin-uttag misslyckades

God morgon, jag har försökt göra ett uttag i en månad, och mina pengar kommer alltid tillbaka till riktiga pengar, jag har använt kortuttag och överföring och ingen lösning, vad kan jag göra.

Hello. I checked your complaint briefly, and I found this rather interesting:

"I know that my account does not need verification." May I know how so?

Honestly, I would expect that missing verification could probably block the withdrawal. The printscreen you provided may not be correct at all, because it also said "status unverified".

This is just a suggestion to me it seems weird, hence, I would prefer to be sure about the verification.

Have you asked the support or chat, perhaps?

I aim to help you out because I'm interested in this.

God eftermiddag,

I mitt fall är det inte nödvändigt

As I said, this is not a 100% assurance to me. One reason is that his info contains a question mark instead of let's say a green thick or the word "approved".

But, it is not my place to assume now. I hope you're correct. I would personally ask the support. 🙂

I surely hope, the whole issue will be solved soon!

Jo jag gjorde det, och de garanterar att detta inte är problemet, jag vet inte hur jag kan göra det längre

I see - thank you for updating me. So, what is the real issue behind this situation, I wonder?

Try to be patient, please, I'm beginning to think we will need the casino's feedback on this. Such a situation usually takes some time to escalate further.

Tack

As far as I can see, we should get to the next stage of the complaint in less than two days. If I may guess, your complaint will be transferred to the specialist - this is a good thing, don't worry.

It just takes a bit of patience.

If you struggle or need anything, feel free to ask here - ok?🙏

I am in the same situation as you made my frist on the 10 of October it was cancelled on the 16th of October had to verify my account which is done and accepted. Made my second one onto the 17th of October which was cancelled on the 22nd October after and hour or to trying to get answer live chat was told to make bank transfer still no word

Oh, that's not good.

If I may remind you of venuasiana's complaint, it was closed as unresolved, but only because the player suddenly stopped responding. From my experience, this usually happens when the problem is solved without our intervention.

The way I see it, it has been 14 full days for you; hence, submitting a free complaint might help.

This guide should help you with the basics.

Are you interested in such a step?

God kväll... så jag gjorde en insättning på 10 euro och vann 30 euro i krabbabonusen... efter den normala omsättningen av bonusbeloppet som krävs av företaget, lyckades jag vinna 4 tusen... Jag gjorde ett uttag begäran på 500 euro och nästa dag idag etc. blockerade de mitt uttag och nollställde mitt konto...de svarar inte heller på mail eller livechatt....håll dig borta från bedragare

Good day to you!

Are you saying that the account has been closed without prior notice and that your active balance has been voided?

Without any kind of explanation?

It seems like the casino did its best to deal with you immediately. Yet the lack of explanation worries me.

Anyway, what was your last conversation with the casino about, please? Any issues?

I'd love to know why this happened.

God kväll...mitt konto har inte stängts...jag gjorde en insättning på 10 euro och vann 30 euro i krabbabonusen...efter många sessioner och medan den erforderliga omsättningen av bonusen jag hade fått hade upphört, hade det faktiska saldot på mitt konto på 4 000 euro... Jag gjorde en uttagsbegäran på 500 euro som kasinot rekommenderar som högsta dagliga uttagsbelopp och mitt uttag avbröts omedelbart samtidigt som mitt saldo reducerades till noll under förevändning att pengarna vi har rätt till enligt casinots regler och villkor är 5 gånger över vad som är bonusen, dvs 150 euro..i ett samtal med casinot sa de att vilka pengar jag än vinner är inte viktigt och jag kan bara få 150 euro...medan jag har satt in mina pengar och jag har uppfyllt alla mina krav, återställer de mitt konto så vill jag ha det... de svarade aldrig på ett mejl jag har skickat... slutsatserna är dina

Geia sou. I do understand the casinos point here, actually. The maximum withdrawal from the bonus should be stated in its terms, always. Have you read those before playing with this bonus? What I don't understand here, is, why your balance was reduced to zero, though?🤔 Your balance should be 150, as that is the maximum withdrawal. Are you able to check in your account, whether they put the 150 there, please? Let us know abot any news regarding this issue.

Hej...först och främst spelade jag inte bara bonuspengarna, jag spelade även mina egna pengar som jag satte in...det vill säga jag gjorde en insättning på 10 euro och fick en bonus på 30...så en fjärdedelen av pengarna jag satsar är mina...så det borde också vara pengarna jag vann.. det vill säga av de 4 tusen, ska 1 tusen vara mina... det finns inga sådana villkor någonstans.. att ge dig ett exempel om jag gjorde en insättning på 200 euro och vann en bonus på 30 euro kan jag ta ut upp till 150 euro???..shit

Sorry, but I do not think that this is how it works, actually.🤷‍♀️ Every casino has their own bonus terms where they need to state what is the maximum withdrawal from that bonus. After it is only up to you, if you agree to take that bonus and follow those terms of it, or if you decide that it is not good enough, let's say. We always recommend to read the terms beforehand to prevent any future issues.

Jag är ledsen för er som tycker att det fungerar så här...vad du än vinner får du 150...du är riktigt rolig...

If you play with a bonus to which the maximum cashout is applied, then it's exactly as Romi described. If it's your first time playing in a casino then I understand that you don't really understand it, but that's exactly how it works. You should always check the terms and conditions so you don't get surprised in these situations. 

Jag har spelat på alla kasinon du annonserar för att vara säker... Jag har aldrig haft ett sådant problem... om så var fallet, låt pengarna ligga i resten av bonusarna, inte i uttagen

Well every casino has their own bonus terms, so it is always wise to read those every time when you decide to play with a bonus. Unfortunately we can not decide for any casino in which way they should show the balance, and of course we believe that the best way is to keep it clear and always understandable for the players. If you are unsure of something, always try to ask the support.