Anyone run into issues using Cashoomo? (sida 8)

If you could let me know what the outcome was or what they told you, I’d really appreciate it.

I hope this situation gets resolved as soon as possible.

First of all there are no real human support agents that you can talk to for Cashoomo, it's all AI. I have sent emails and used their chat feature in the app and I'm always assured that a ticket is created and that a real person will get back to me in 24 hours but I get the same AI-generated email every single time.

It took me forever to get verified because, again, no real support. And then I finally got verified and submitted my redemption over 3 weeks ago. At first I was told that redemptions take up to 3 business days and then 10 business days and now it's been over 15 business days and I get an AI message that they have a high volume of redemptions. Reading between the lines, I think they ran out of funds and aren't processing redemptions.

Do not spend money or time on this app, worst one of my life.

Hello,

It definitely shouldn't take this long. I can see that you went through verification as well, and that took quite some time too.

On top of that, if you've already been waiting more than two weeks for your withdrawal, that's the amount of time we give casinos to pay a player. So I would definitely recommend opening a complaint with us.

Here is the link to open a complaint. Please try to submit one, and our team will look into the situation and try to contact the casino.

Cashoomo just did the exact same thing to me, I get up to like 300+ bucks and in the middle of a game I get signed out and then locked out of my account for no reason at all... I've spent a good chunk of money on this app and then I get locked out of my profile for no reason whatsoever, I was just spinning on a game, been playing for probably 2 hours on random slots through the app, and then locked out. And of course I am now waiting on the customer support representative which can take hours to reply it says, since they have such a high volume of support stuff going on. So, now I'm just waiting around for no reason.

Hi, I understand that if a casino suddenly does something like this without giving you a clear reason, it can be quite frustrating and confusing.

If you’re currently just waiting for the casino to respond, I’d give them some reasonable time. However, if they continue to ignore you and you genuinely aren’t aware of having broken any rules, then this is something that may need to be looked into more closely.

So please keep me updated if anything changes. If the casino still doesn’t respond or explain what happened, we can then look at whether the complaint process would be the right next step.

My redemption was on 9/19/26. With Cashoomo still waiting. Can anyone help.

Why can’t I find Cashoomo on the list?

Hello, I see you’ve been waiting since September 19, so this has already gone beyond the two weeks we normally allow for processing. How much are you redeeming, has your account been fully verified, and what explanation has Cashoomo given for the delay?

Regarding the list, if Cashoomo doesn’t appear when you fill out the complaint form, select "Casino not in the list above? Click here" and provide its name and website address. Our team can then assess whether we can help with your case.

Please include the redemption confirmation and any replies from support in your submission. You’re also welcome to tell us here whether the redemption is still pending or marked as completed, as that would help clarify where the delay may be occurring.

200& I’m fully verified they keep saying to be patient

Here is what the say

This

Your screenshots confirm that the 200 SC redemption requested on September 19 is still in the queue. Support says everything appears to be in order, but their reply gives neither a payment date nor a specific explanation for the three-week wait. I understand why another request to be patient isn’t reassuring.

For now, don’t cancel the pending redemption, as that could restart the process.

Were you able to complete the complaint submission using the "Casino not in the list above?" option, or are you still having trouble with the form? Let me know where you’re getting stuck so we can help with that.

Hi I requested my redemption on 9/13 and they stuck me in a verification loop about 15 times. I won $1,000 on a jackpot my first ever. Well when I hit redeem they wanted more verification. Pics of 2 bank cards, and proof that I owned the account I wanted the money to go into. I gave them everything. After 4 days they finally sent me a confirmation email that my account was ready to go now. So I was able to hit redeem again. Now they wanted me to fill out their W9 form for tax purposes. Fine. Then I get another verification email wanting the same stuff again. I did it. Again. Then I get email saying they permanently closed my account per their terms 18.2 that my account couldn't be fully verified so they refunded all my purchases and the decision was final. WTF? I wasn't given the opportunity to fix it and ive tried to ask to speak with a human but ive been ignored. Thats $1,000 in my account! Plus they didnt even refund all my purchases just 3. I need help!

I can understand why you're so frustrated, especially after going through the verification process so many times and even receiving confirmation that your account was ready to go.

What concerns me most is that Cashoomo apparently confirmed your verification was successful, only to later close your account because it supposedly couldn't be completed. I think this deserves a proper explanation, particularly since you weren't given a clear opportunity to resolve whatever issue remained.

I can also see that you've already submitted a complaint with us, which is currently waiting for review. That's a good next step.

Please make sure you've included the email confirming your verification, the subsequent rejection and account closure messages, and the details of the purchases that were refunded versus those that weren't. These could all be important for our Complaints team when assessing your case.

Hopefully, our team will be able to get some clarification from the casino about both your $1,000 winnings and the missing refunds. For now, I'd recommend waiting for the complaint to be reviewed and following the instructions you receive there.

I appreciate your reply. And I really hope yall can help me.

You are welcome.

I believe the same- positive outcome. 🙂🍀

So Cashoomo has a rep on Sweepskings forums named Jules. She told me she would look into my account personally and hopefully get me some answers. Well, she was useless. She has no power to reverse anything or speed up anything or give any kind of clarity. She just said she raised my concern with the internal team and asked why my account was closed and all she got was it couldn't be verified. And the decision was final. As for my confirmation they sometimes require more verification. So why didn't they ask me for any? Instead they just closed it. Wam bam thank you mam! I gave them my bank cards, driver's license, 2 bank statements, proof of address, pic holding ID with date on it, and filled out their W9! What else do they need? My first born son?!

I can see why this is so frustrating.

What still seems especially important here is the contradiction between you previously receiving confirmation that your account was ready and the casino now saying that your account simply could not be verified.

You also appear to have provided a substantial amount of documentation already, so if the casino believed something was still missing or insufficient, it would be reasonable to expect them to explain exactly what the problem was and give you a chance to address it.

Since your complaint with us is already open, I would add this latest communication with the Cashoomo representative there as well. It supports the point that even after further escalation, you still haven't been given a specific explanation of what failed during verification.

At this stage, I think the most useful thing is to keep all communication and let the Complaints Team assess whether the casino's decision was justified based on the evidence you've provided.

How long do I need to wait to hear back about my complaint? I can't get any kind of response from Cashoomo. They have completely ignored every email I've sent since they closed my account.

In the top-right corner of your complaint, you will see a box with a timer showing which side is expected to respond and how much time remains.

When I checked, there were approximately 13 hours left, and it is currently our resolver’s turn to respond. Please be patient and wait for the update. You should receive a reply before the timer expires, and I hope it will be soon.