Kazeeno Casino - Uttagsfördröjning 1496 € (sida 2)

You are very welcome. I am glad that everything turned out well for you and that you received both withdrawals relatively quickly.

You received them both at the same time, correct? You did not have to wait for the first one to arrive before the second was processed. That is roughly what I expected, since you submitted the withdrawals together. They were probably placed in a queue, and all you needed to do was wait.

Do you think you will continue playing at this casino, or did the withdrawal process take too long for your liking?

Nej, de hände inte samtidigt.

Jag kommer aldrig att spela på det här casinot igen. Jag har redan stängt mitt konto!!!

Hey, I think it’s completely understandable that you’ve decided to move on. You know, other players may still be happy with this casino, but everyone’s experience can be very different.

Let me wish you a much smoother experience and quicker withdrawals wherever you choose to play next.

What happened now? Did they even respond properly or address your concern?

Jag har exakt samma problem, men ärligt talat verkar det som att Casino Guru har tagit bort det här casinot eftersom jag inte kan hitta det för att göra en bestridande.

Hello. I don’t think we’ve hidden the casino. It’s more likely that visitors from your country cannot view reviews of casinos without your local licence. That’s a restriction required by the regulator, which we have to respect.

However, the complaint form has an option saying, "If you can’t find the casino in the list, click here." That’s exactly where I’d suggest going. You can submit a complaint about any casino without having to find its review on our website first. That option is there for situations like this.

I’m sorry you’re having these problems. If our mediators can help, they’ll certainly try. Would you like to tell us what happened in your case? I understand you’re describing a similar situation, but a few details would help us understand the context. We’d appreciate it if you feel like sharing.

Jag skickade in en uttagsbegäran på Kazeeno den 5 november – det är en vecka imorgon – och hittills ingenting. Chattsupporten fortsätter bara att ge samma svar, och e-postsupporten är exakt densamma. För att inte tala om att när jag försökte avbryta mitt uttag igår, påstod de att det fanns tekniska problem men fortsatte att säga åt mig att skicka in en ny uttagsbegäran. De råder mig att fortsätta spela för att gå upp i nivå. Kort sagt, de är fast beslutna att få mig att spendera mitt saldo – något som uppenbarligen inte kommer att hända. Jag har också tittat runt och sett massor av spelare med samma problem: de avbryter uttaget och säger att det berodde på tekniska problem. Jag har redan insett att oavsett hur många klagomål jag lämnar in, kommer ingenting att få dem att betala.

I understand you’re dealing with two separate problems here, and neither is pleasant. One is the technical issue the casino mentioned, which keeps causing your withdrawals to be cancelled so you have to submit them again. I understand that part.

As for increasing your VIP rank to get higher withdrawal limits, I think it matters how the casino presents this and what information you had before deciding to play. VIP levels are often linked to activity, including deposits. If the casino clearly explains the withdrawal limits for each level beforehand, mentioning that a higher level allows larger withdrawals isn’t necessarily the same as requiring you to deposit more to receive your winnings.

I understand why it may feel like pressure to deposit, and I’m not saying that couldn’t be happening. I just think we need to look at what was stated in the rules and what the casino actually told you. Clear wording alone doesn’t settle whether a condition is fair, but those details matter when assessing it.

Of course, if you don’t want to submit a complaint, that’s entirely your decision, and nobody is going to push you. It does, however, limit what we can do here beyond discussing your experience. If you want our mediators to assess the casino’s decisions and practices, the complaint service is the way to ask for that.

You’re still welcome to share your experience on the forum. I just want to be honest about the difference between talking it through here and having the case formally assessed.