Ask the Casino Guru team (sida 23)

Thank you for clearing this up for me and it's given me a few things to think about and my next move potentially approaching the casino. I just want to do it the right way and not come across as ungrateful or entitled etc it was just something that stood out to me I was reading throrugh the Terms and Conditions of the affiliate programe to try and make sense about what it is that coulld or could not be affecting the bonuses I do manage to get.

But I appreciate your time taken out to reply to my query.

Perfect, hope everything will turn out for the best. 🙂

When you have something new, feel free to update me.

You’re very welcome. Bonuses can sometimes be a bit more complicated. But of course, when someone is a VIP player, they naturally expect more from the program than they would as a regular user. It doesn’t happen very often, and I don’t think I’ve seen anyone have their bonuses or similar benefits taken away simply because they were a VIP player. It would make more sense to me if the casino removed them from the VIP program altogether.

So sometimes these situations can be difficult, and anything can happen, so it’s probably best to be prepared rather than surprised.🙂

All the best. 🍀

För information:

Hej, eftersom detta är ett VIP-casino som inte alla har tillgång till, godkändes inte klagomålet.

Oh, I’m sorry to hear that. Based on what I’ve seen, this isn’t exactly a typical casino, so unfortunately, I don’t think there’s much we can do to help in this situation. I’m not sure whether anyone else would be able to assist you either, so I honestly don’t know what else to say. I’m really sorry.😕

Snälla, om jag skickade SOLANA till en USDT sol-adress på ett visst casino, kan jag få tillbaka den? Är det omöjligt eftersom växlingsplatsen drivs av externa personer? Jag försökte undersöka det själv och hittade platsen, men det verkar som att casinot inte har något med det att göra. Jag har en skärmdump av USDT sol-kryptovalutaöverföringsadressen, men beloppet är litet, så är det för mycket besvär?

Oh, unfortunately, blockchain transactions generally can't be reversed once they've been confirmed, so there is no refund mechanism similar to a bank transfer or card payment.

That said, I'd still recommend contacting the casino and explaining exactly what happened. If the funds were sent to a wallet controlled by the casino or its payment provider, they may be able to investigate whether the transaction can be identified and, if possible, manually returned or credited.

Whether the amount is small or large shouldn't prevent you from asking. The worst they can do is say they are unable to recover it.

Jag vill att mitt klagomål, som jag lämnade in idag och som för närvarande granskas, raderas.

Tack så mycket, kära Guru-teamet!

Your complaint was not opened and it is not visible, so I think everything should be fine.

i made e rewiew on trustpilot for casino.guru but they deleted it. Somone know why?

Hello, and thanks for your efforts. In my opinion, TP admins should explain this to you. Could you please check whether an email was received, perhaps?

Will check that. I never had a problem leaving rewiews on TP

If I get that correctly, for some reason our profile is somehow under suspicion. In my opinion, that affects the positive reviews that players tend to post. 😐

Yes, exactly, that’s correct. It says "Warning" fake rewiews..

I understand how extremely complicated it is these days to distinguish between unbiased, biased, and completely fake content posted as "reviews," but I'm sorry to see how it affects your kind efforts. Well, we have to be patient, I wager.

My complaint response is waiting for approval since 3 days. Please kindly help

Yes, that’s mainly because Tomáš hasn’t had a chance to review it yet. In the top-right corner of your complaint, you can see the timer showing how much time each side has to respond.

That’s why your answers are still marked as under review. There’s no need to worry that nobody is looking at them. Once Tomáš gets to your case, they’ll move out of the review status and he’ll respond to you.🙂

Hi there,

I submitted a complaint against a casino that has refused to close my account. See here: https://casino.guru/complaints/casinia-casino-player-cannot-close-account-and-is

I've requested that the complaint be reopened so the casino can close my account and stop sending me bonuses. I am an addict and can't have the tempation. It's costing me and I don't know why they cant just leave me alone.

I made the request to reopen the complaint a few weeks ago, but havent heard back from the team. How long does it typically take?

Hello there,

I checked the system on my end and the first complaint against Casinia turned out to be unresolved, which is certainly not a positive ending, and the subsequent complaint request lodged against the same casino could not therefore be accepted. The thing is that we have no way to process requests associated with continuous promo emails when the original complaint focused on self-exclusion has failed in the first place.

"I am very sorry about this situation. Unfortunately, we cannot keep the complaint open indefinitely without receiving the necessary supporting information from the casino.

However, I hope that closing the complaint as unresolved will encourage the casino to address the matter with the necessary attention and provide the requested evidence soon."

I suggest putting technical blocks between you and those emails, aka casinos, because when the operator ignores proper requests and cannot address complaints, it's obvious the player must take necessary steps because the operator did not. Delete email address, change phone number, activate parental block for internet access, set strict payment limits to your payment options and so on.

Yeah, I know how it sounds, and I'm sorry.

VEGAZIO.COM supportdiskussion

"För att kunna ta ut pengar måste du först slutföra verifieringsprocessen för betalningsmetoden. Detta kräver en insättning på minst 80 dollar."

Detta är inte en avgift, utan en standardprocedur för att aktivera din plånbok, och beloppet kommer att läggas till direkt på ditt nuvarande saldo på 36 092 dollar. När denna insättning har bekräftats kommer begränsningen att tas bort och du kommer att kunna ta ut pengarna.