Zoccer Casino – generell diskussion (sida 2)

Thank you for response You know, even though I imagine what I aim to say is probably weird, 48 hours are probably insufficient to investigate the account properly because it more or less depends on why the check was initiated and what questions have risen, if you catch my drift. Moreover, casinos usually do not share any details until the investigation has been completed and a decision has been reached. I'm sorry to say this, but it takes time, and no one outside the responsible team can speed things up. Of course, some other delay can be involved, but as I said, it is usually not the update the casino provides...

Let's stay in touch to see what is about to happen. Perhaps the solution is around the next corner.

Hej.

Idag markerades ett av mina klagomål mot Zoccer som "olöst", och de fick 2064 svarta poäng.

Jag skulle vilja veta vad ditt betyg kommer att bli när det omvärderas. Alternativt skulle jag vilja veta när det kommer att uppdateras.

tack så mycket

Hello, I’m sorry that your complaint was marked as unresolved and that the casino didn’t actually bother to resolve the issue.

The safety index is always updated once a week, if I remember correctly, usually on Wednesdays. So the safety index will likely only be updated next week if your complaint was just closed now.

Tack. Kan du kontrollera om betyget redan har sjunkit på grund av klagomålet? För ungefär en månad sedan var betyget 7,4, och igår, när jag kollade, var det 7,2.

Klagomålet har 2064 svarta punkter och jag skulle bli förvånad om minskningen hade varit så minimal, men jag skulle vilja att du bekräftar att minskningen fortfarande är under behandling.

Tack så mycket för din uppmärksamhet

I checked our system, and based on the timing, it looks like the Safety Index has not yet been adjusted because of your complaint, if I understood it correctly.

As I mentioned before, the Safety Index is updated once a week, usually on Wednesdays. So, most likely, the casino's rating will be lowered further next Wednesday to reflect the black points from your complaint.

Tack Jaroslav

Hej. Anteckningen har uppdaterats på kasinot.

Jag skriver dessa rader i avsikt att inte förolämpa någon.

Varför skulle Casino Guru ha ett intresse av att skydda en så stor grupp casinon? ALLA casinon som är associerade med Zoccer har över genomsnittet höga betyg, och på ALLA av dem är spelarrecensionerna hemska. Det är minst sagt misstänkt.

I mitt fall hade casinot 7,2. Det förlorade ett stämningsansökan (2064 svarta poäng) för ett så allvarligt fall som vårdslöshet i ansvarsfullt spelande, med ett högt tvistebelopp (17500 euro) och casinochefen samarbetar knappt och svarar inte på Kubo och deras nya poäng är 7,0.

Varför tillåter ni vissa kasinon att så uppenbart misshandla spelare med total straffrihet?

The Safety Index is based on several different factors, not only on player experiences.

At this stage, where the casino is in our system, player complaints usually have the biggest impact, that is true, but other factors can also influence it. For example, if a casino belongs to a group that has a certain reputation, whether good or bad, that can also have an impact on the casino.

I would also like to add that the way the Safety Index changes depends on how a complaint is classified and how the case develops. You had an unresolved complaint, but the reason listed there is that it is an uncertain case.

This means that, in the end, it may not have as severe an impact on the casino because the case is considered uncertain. If the case had ended differently, or if it had been clearly classified as unresolved without it being uncertain, the impact could have been stronger. Especially if the casino did not provide any meaningful response, as was the case here, or only provided limited information that was not relevant.

So I believe the classification currently assigned to your complaint is the main reason why the Safety Index only dropped by the amount it did.

Regarding user reviews, those do not directly affect the Safety Index. That is how it works.

Det är meningslöst. Klagomålet avslutas med domen "oklar" eftersom casinot vägrar att svara ytterligare.

Jag har skickat alla bevis som visar att det jag säger är sant. Vid ett tillfälle slutar casinot att delta i tvisten och svarar inte, och istället för att straffas för det tjänar de på det?

Hey there, not every situation is that clear. I guess we both understand that for you the matter is clear, but the mediator may need more supporting evidence to consider the casino as "guilty" as you do. It happens, and I get it's not what you expected. Not much else we can add here on the forum, though.

Your experience matters and remains visible to others on the forum.

That's basically all we can add at this point.