Zoccer Casino – generell diskussion

Om du vill diskutera något relaterat till Zoccer Casino – det kan vara spel, bonusar, betalningsmetoder, problem med ditt konto, ansvarsfullt spelande eller något annat – kan du göra det här.

Hej, jag kan inte öppna ett klagomål. Det raderas hela tiden utan att jag skickar ett e-postmeddelande från er. Finns det några problem?

Hej Radka, jag har försökt två gånger att lämna in ett klagomål mot Zoccer, och det raderas hela tiden utan någon avisering. Kan du berätta vad som händer?

Hello, sadly I cannot see the details, just two rejected requests; however, I suggest you thoroughly check your email folder, the trash bin, the promos folder, and the updates folder. You should get info about why the request could not be approved.

Jag har inte fått någon anmälan om detta. Det skulle vara mycket bra att förstå varför.

I see and checked with colleagues. As far as I was told, you got an email. Basically, we cannot resolve complaints about missing licenses, if that helps clear the matter.

Hej, det handlar inte om det saknade körkortet, utan om en felaktig framställning av ett körkort som de inte har. Jag fick verkligen inget e-postmeddelande, men det gör jag aldrig, trots att det står i min profil. Kan jag skicka in klagomålet igen? Som sagt handlar det om en webbplats som falskeligen påstår sig ha ett tyskt körkort. Guru borde väl hantera detta.

Unfortunately, even if you submit your complaint again, it will be rejected. We do not deal with complaints regarding licenses.

Not sure I trust this casino.

i deposited few times yesterday then had weird chat experience.

Chat agent made spelling mistakes. Kept removing my bonus spins and readding them.

I then had 2 batches of free spins. Both 100 spins on the same game with 20 cent value.

After I completed each batch they both paid the exact same amount $8.56.

For that to happen right down to the exact penny would be impossible. So I dont know if these guys are using gimped games or if the freespins they give are predetermined.

But I want you to stop reading and think for one second. How can two batches of 100 spins each end on the EXACT same amount? Impossible.

I have screenshots of both amounts.

Just felt very sketchy.

It sounds weird, but perhaps it is not impossible, though.

Have you tried to confront the casino itself regarding this, please?

I would really like to know what they have to say about it, for sure.

"We cannot change the outcome of a game" is their response.

Think of all the cents and dollars and amounts you win from 100 free spins.

From both batches to equal the exact same amount tells me quite clearly I either just ran into something that is 450 billion to one...or the games are gimped

I understand your conclusion; at the same time, licensed casinos really have no ways of changing games' outcomes when it comes to games from certified providers, they also do not have any kind of access, so I would personally vote for the first possibility you mentioned.

Yet, I agree it makes one wonder; it surely does. 🙂

Thanks for sharing these endeavors.

Hej. Jag skulle vilja veta hur Casino Guru kommer fram till slutsatsen att Zoccer Casino tillhör Sentoka Ltd.-gruppen.

Deras webbplats listar inte vem som äger eller driver den (det är väldigt misstänkt att de döljer den informationen). När jag frågade i livechatten bad de mig kontakta dem via e-post. Jag gjorde det, och svaren var undvikande; först sa de att de inte förstod frågan, och sedan slutade de svara helt och hållet.

Det här är inte ett casino jag litar särskilt mycket på. Tack.

Hello, that's a fair question, however, without a straight answer.

In most cases, casinos' affiliates or promo partners provide the info; if the casino is licensed, we verify it through the official license list. In any case, each casino must state its owner or provide it like any other registered online company, so that's another source. Sorry but I can’t tell you where specifically the info came from in this specific casino.

You said you did not trust it much. any issues we can help with?

Hmm, I tried to find it but couldn't either. Maybe it was there when we updated the review, but it's not there anymore. Maybe the casino removed it, so I'll have our team look into it.

Why is this so important right now, though?

Hej Jaroslav.

Det verkar viktigt för mig eftersom det är ett casino som verkar utan licens men man värderar det positivt.

Om det tillhör en stor grupp med fler kasinon skulle det erbjuda mig vissa garantier; det tillhör dock Sentoka Ltd, en mindre känd grupp.

Sammanfattningsvis, okänd ledning, ingen licens, ingen uppenbar koppling till andra kasinon – varför ett så bra betyg?

Jag försöker bara ta reda på mer innan jag öppnar ett konto.

tack så mycket

The fact that it’s part of a group that’s generally good might play a role. Of course, complaints have the biggest impact; in other words, since there have been almost none regarding this casino, there’s no reason so far why it should have a low safety index. 

The fact that it doesn’t have a license is factored into the safety index, but whether a casino has a license doesn’t entirely determine whether it’s good. But you’re right that it’s better if the casino has one—you have someone to turn to in case of problems—though I have to point out that this isn’t the case with every license. So I’d probably look for more information before opening an account here. 

Hello, so I am to the site and have seen other threads about dodgy casinos etc and I am chasing some help. Basically I am VIP 4 on Zoccer and ive deposited thousands upon thousands and havnt even withdrawn yet. So tonight I got a weekend bonus for 50 percent of deposit and I deposited 200. So got $300 all up to play with. Finally I had some awesome luck and must of got a max win or something on a slot on a $4 bet it paid 16k. Anyway, I kept wagering away never going above $5 spins and I got up to 24k. I was so happy and then It alerted me I finished wagering when I had 23.4k left and took my money away completely and left me with 1k?!?! How can they do this, please help friends! Cheers

Hello, I imagine this was an unexpected surprise. In such situations, though, the most important piece of the puzzle represents the casino's explanation of the events and whether such action is inline with the bonus or general terms. May I therefore ask what explanation the casino provided?

Ive been back and forth with emails mate. Most that dont get replied to and I keep getting shuffled around while they "investigate" ive messaged both support and VIP support emails. Ive provided screenshots, time stamps everything. No explanation yet what so ever. Been 48 hours+