Dear Y96715133,
We have successfully completed the review and approval of all your withdrawals. Please confirm receipt, thank you.
We value your feedback and are continually working to improve our processes. If you have any additional questions or concerns, please feel free to contact our support team directly.
Thank you for your patience and understanding.
Best Regards,
Yakuza.bet team
Confirmed for the ones mentioned, but then again I have quite a few pending cash outs from recent big wins totaling 31,151.66 TRX. Some are pending for more than 3 days now. If possible, kindly process the following at your earliest convenience:
01 Feb 2025, 18:35 Pending 3,000 TRX
01 Feb 2025, 18:34 Pending 6,000 TRX
01 Feb 2025, 18:34 Pending 6,000 TRX
01 Feb 2025, 18:34 Pending 6,000 TRX
31 Jan 2025, 22:50 Pending 4,500 TRX
30 Jan 2025, 13:35 Pending 5,651.66 TRX
Here's the video of the win btw. Hope you find it useful in promoting your brand and its payout speed.
Hi Yakuza.bet,
Again my daily rake back is missing for now 3 days. Please also note that it is not that I don't communicate with your CS. However, they keep giving me the run around like oh it's just delayed in the system and please be patient you will get it soon. This is not what we need. It's the same canned response for anything you guys can't handle and try to let us just hang around thinking it will go away automatically but it won't.
You and I both know that it won't be resolved till someone manually adds it like last time. So who is in charge? Where's your management when needed? We need real answers and solutions to our issues no lame excuses and run around which you will have to resolve anyways.
Please help and stop treating your regular depositors like this.
Hi holoik83,
I'm a frequent reader of the discussion with casinos here and I can't see you writing anything about other casinos whether it is good or bad. Seems you are only invested on this casino (lol). I adore you being so constant in bringing up your rants about Yakuza.bet. I'm just wondering why you are only invested to one casino. And if you experiencing frequent problem with them why you are still depositing money and playing. I think instead of keep on ranting your problems why not register and go to other casinos? Am I right? Hahahahahaha
PS: You can still continue doing it you are like a kid seeking for attention (laughing and rolling in my blue couch ahahhahaahhahahahahah)
PS: They are still good to me just talk to their csr earlier and my problem was solved instantly just so quick maybe I am good and you are nvm ahahahahhahahaha. Oh kid, Might be envy to me because my problem with them was solved easily. Oh how can I imagine your face right now ahahahahahhahahahah
You can laugh all you want, but wait until you hit a streak and start winning consistently. Let’s see how smooth your deposit and withdrawal process goes then. Yes, I agree, their customer service is polite, but when issues escalate and need management’s attention, that’s where things fall apart. My complaints aren’t about the customer reps; they’re just doing their job. My frustration is with the management that’s not stepping up when it counts.
All the issues I’ve raised are real, based on facts, and the casino constantly having to fix them publicly only proves I’ve been mistreated from the start. And by the way, let’s see how easily you get your rake back manually added by their customer service without having to go through management, which can take forever. How is that not a legitimate concern?
As for your comment about me being childish—seriously, what’s childish about expecting what I’m rightfully owed? If anything I’ve pointed out is wrong, feel free to call me out, but everything I’ve said here is based on actual experiences.
If you can’t see the difference and are trying to poke fun, that’s more laughable than anything else. Have you even read my complaints here? Do you see me losing any of them? Nice try on trying to downplay someone else’s issues while they’re still unresolved, though. What's even more laughable is the casino constantly having to fix their mistakes publicly, when they should be preventing these issues from happening to their paying clients in the first place.
And no, I’m not just "invested" in this casino—I’ve been trying to get things sorted for a while. If you’re fine with your experience, that’s great, but you don’t get to tell me what I should or shouldn’t be doing with my time or money. All I know is I win here overtime.
Aside from the 6 pending cashouts I currently have, I also realized after reading the rakerback issue here that I haven't received my rakeback yet for the past 2 days. I reached out to customer service for assistance, but, like others in this thread, the issue wasn't resolved immediately. Over the past few days, I've wagered quite a substantial amount—I'd estimate over $50,000 USD (around $300-$400 USD in rakeback based on my VIP level). Despite this, they were unable to assist me with my pending withdrawals or provide clarity on the rakeback issue.
Even more surprisingly, they couldn't give me the total amount I've wagered since my last rakeback, nor were they able to provide my gaming history when I asked.
@Yakuza.bet, why aren't players able to access their gaming history upon request?
On your first paragraph yeah I won huge amount of money. Actually that is 50k, yes there was a problem however since I followed what they asked me to do I was able to get my winnings even it took time for them to review.
And also yes lets say you have a "legitimate issue" but did you asked yourself? This casino is not giving you the best that you want to experience why should I keep on playing to that site?
Yes that is so childish, why who is in the right mind keep on playing on a site when he is not having or the casino is not giving you back the service that you want to experience? Only bipolar or people who has mental issues will do this omg. OOpppsss I'm not implementing on you this is how you absorb what I am saying babe.
Yes I did read your complaints and you are like a child telling their parents that the other kid is doing something bad to him.
And Yes, you are invested in this casino cause if not from the first or the second time you got a problem with them you will stop. But you didn't stop babe! You keep on depositing and playing. Only insane people will do it! OoOOOpppppsssss Im not again implementing on something just saying LLLLLOOOOOLLLLLL. Chill babe ahahahahahahah
And "My frustration is with the management " Why? ahahahahahhahah
You are LOL
OMG ! Are you actually the casino shilling? 50k of what? Lol to you! 50K JPY? lol
Kid... It would not have been any 50K of value significant enough to be considered "Huge" or you are lying. Thanks for providing the entertainment., To have won 50K USD or even NZD at this casino it would mean that your name is all over their leaderboard because the biggest win there is from just a 16520 TRX (3744 USD). If you are speaking of USD that mean you need to have broken the record more than 10 times to win 50K. We know that 1st isn't you because the guy who won that just released a video above. 3rd and 4th are won by me. I don't know what 50k you talking about. You sound like the casino itself shilling since they are the only one who dare make such a claim since they know they won't be calling themselves out.
Leaderboard image attached
Thanks for the entertainment spending time joking here. But keep your shilling out of here cause we have serious business to deal with, which this discussion thread is for. Hi yakuza.bet... Please solve my issue now and pay other players here first? Thank you!
Oh hi Yakuza.bet... to make an account shilling for yourself posting 1 random review with 4 posts in this forum and all of them are responding to issues with me protecting your casino? Nice try. Says a lot about your integrity.
Yes I made this account just to discuss this casino but this is normal for many who only plays at one casino. However, nobody creates an account just to argue with a player that has issue with a casino other than the casino it self.
@casino.guru
I strongly suspect shilling in this case. It's highly unlikely that a player would publicly claim winnings of such a large amount in a thread run by the casino, as they would know the casino would simply deny it. The claimed HUGE win could not have happened with the biggest winner leaderboard. This account posted a a single review, and all four posts seem to be focused on attacking a player who has already proven the casino wrong multiple times. Who else would do such a thing?
Dear holoik83,
I have already looked over the account information, so I can appreciate your suspicions. No direct link to the casino; I'm sorry, suspicious is not enough. I can tell that a lot of players have been reading you because of your lengthy and straightforward communication in this thread. So, in my opinion, we may think what we want but such activity is not unusual. Your quest here has been quite too long to go unnoticed.
I mean, you have been pushing the casino for so long, but others may still have quite different experiences. For me, that's it.
In my opinion, you should reconsider acting like you're the only one smart. I've been thinking what is now your goal here. What else do you expect to achieve? I have no answers for that, to be honest, and no, I'm not going to be part of this.
Sure and I'll just wait for my rakeback
Now you are suspecting on something that is wow.
"1 random review" - how can you say its random if I am registered to that casino and kept on playing with them?
" However, nobody creates an account just to argue with a player that has issue with a casino other than the casino it self. " - how can you say this, seems you are the one who is more suspicious aren't you?
And if I won and I get my winning with less hassle does it bothers you? Or you just envy?
Could you please elaborate on your 50k win? To be honest that is very suspect as we all know there's a biggest win leaderboards and with the amounts won on board displayed yesterday non of those would result in a 50k win. Don't you agree?
Look, if you won and got paid fast, I would be extremely happy for you. What happens to you does not mean it happens to all. It is more than just me now having rake back and payment issues. Let's just hope it does not become the norm
Got an update from casino on my pending list of withdraws and i believe it might apply to any of you facing the same issue.
We will have to wait a few more days more i guess....
Visitor
18:05
Hi would like an update on my pending withdraws.
Visitor
18:06
Also an update on missing rake back the past couple of days where I wagered most
avatar Customer Support (Yakuza)
18:07
Hi, we sincerely apologize if this is taking so long but as of the moment, we're having system maintenance and your account is still under review.
Visitor
18:09
The system is not under maintainence. Everything is running and i dont see any notificationa about any maintainence. In fact i can still play all games from my account
avatar Customer Support (Yakuza)
18:10
It's not from your end, it's our system. Our backend.
Visitor
18:10
Anyways how long is your expected maintainence going take? You should have a time frame right?
Visitor
18:10
Oh ok i see
Visitor
18:11
Any suggestions of when i shluld check back?
Visitor
18:11
There are quite a few withdraws with the longest pending now for more than 5 work days now
Visitor
18:12
5 days sorry not work days
avatar Customer Support (Yakuza)
18:12
Maybe after a day. We're continuously asking for update but right now it's still being maintained.
Visitor
18:12
So deposits will still go through with all gamea functioning.
Visitor
18:13
We just play as usual from our end? Or are we being asked not to play now?
avatar Customer Support (Yakuza)
18:14
Yes, you can deposit and play whenever you want but please be informed that the current situation will delay all withdrawals
Visitor
18:15
And previoua withdraws too😁
Visitor
18:15
Ok so wirh any of the issues i raised earlier i should check back in at least a day or two?
avatar Customer Support (Yakuza)
18:16
Yes, please.
avatar Customer Support (Yakuza)
18:16
We're hoping our system is already fixed by that time.
Visitor
18:16
Also if i deposit and make a cashout the time needed to verjfy my play and stuff of 3 working days still starts the moment that i withdraw?
avatar Customer Support (Yakuza)
18:17
That's correct.
I see you have an update which is certainly welcome and I wonder when maintenance will end. I hope it won't take long, but according to the casino's words it shouldn't be.
Also if I see correctly the account verification could come into it as well right? Or are you already going through it?
Yes hopefully their maintainence would be done soon.
With verification, I meant game play verification. My account has been verified and had previously withdrawn many times. However, after my first withdraw all of them needs to be verified with a 3 work day waiting period. That's what I was clarifying withe their cs. So for the ones that were pending before I askwed (2 hours ago) will take more than 3 work days. However, it will not affect new withdraws requsted which will just have to wait for their standard 3 work day review period.
The rakeback issue will take longer i believe as it is not withdraw related and seems like they are still figuring out the reason behind it.
Also worth mentioning is that the maintainance did not start today. They told me the same thing when I checked yesterday the same time. The difference today is that they are able to give a more precise time frame of when this maintenance is expected to be complete, "maybe after a day" said the casino.
Still hopeful but less optimistic compared to yesterday of getting paid in time or at all.
Just went to their customer service desk qskibg for an update and i was waiting their for well over 10 mintues with no greetings from anyone.
Now thinking about it, most casinos would have sent out a notice already if they have some maintainence that would affect players for 3 days now. I havn't received and general notifications, announcements on site, or a response that they originally promised last week would be sent in regards to my inquiries.
It is now way past the promised 3 work days without any attempt from the casino end to clear up the situation. Starting to think if I'm the only one being told of this maintainence cause you cant tell that there are any issues with the site at all. Can someone else with pending cashouts in between the following dates confirm?
01 Feb 2025, 18:35 Pending 3,000 TRX
01 Feb 2025, 18:34 Pending 6,000 TRX
01 Feb 2025, 18:34 Pending 6,000 TRX
01 Feb 2025, 18:34 Pending 6,000 TRX
31 Jan 2025, 22:50 Pending 4,500 TRX
30 Jan 2025, 13:35 Pending 5,651.66 TRX
I understand your concern, but I don't think it's that bad yet. The worst thing is if the casino gives a timeframe and fails to meet it. If I saw correctly they said that they will try to make it by this time but in my sense it means that it doesn't have to happen.
Anyway, as long as they communicate with you, hopefully these difficulties will be resolved and the technical issues on their side will also be resolved as soon as possible.
If that happens I will be glad to let you know and if nothing changes then we can try to help you.
I've got an update on this situation now . However, the conversation was very long with the casino avoiding my question most of the time. I will give cliffs below with this link to a copy of transcript to the entire conversation for you to judge if this makes any sense.,
https://docs.google.com/document/d/1aCFBBF21eO0FbervWugtnRYOBwKYoljee0eD2HXSOQQ/edit?usp=sharing
Cliffs:
These are all serious warning signs before a site goes rogue and I truly hope they will pay everyone their winnings and not take advantage of this situation any further by allowing deposits knowing they can not pay,
Hi,
I just noticed your message,
I understand your concern, and I see that you have detailed information about your withdrawal. However, if you've encountered issues with withdrawals before, why do you continue depositing and then expressing frustration here?
As they’ve mentioned, the system is currently under maintenance, and you’ll need to wait until it’s completed. Technical maintenance is sometimes necessary to improve the system, and while delays can be frustrating, they are often unavoidable. As a player you I think you've should know and understand this.
I get that patience can run out, but rather than keep on complaining here, it’s best to wait until maintenance is completed as instructed. Constant complaints won’t change the timeline or make the process any faster.
Or do you want something else to happen, that's why you're complaining so much?
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
