Winbay Casino – generell diskussion

Om du vill diskutera något relaterat till Winbay Casino – det kan vara spel, bonusar, betalningsmetoder, problem med ditt konto, ansvarsfullt spelande eller något annat – kan du göra det här.

Jag vill avsluta mitt Winbay-konto och de svarar aldrig på mina e-postmeddelanden. Jag vill lämna in ett klagomål. Jag har försökt i månader.

May I ask what reason you wrote for closing the account, though?

Is it by any chance due to the gambling issues?

Actually, only in this case could we help you out, because if the reason is just that you don't want to play there anymore, unfortunately there's not much to do from the other side.

You actually could try to ask someone to set up a new password there that you won't know so you will lose the access to the account there if you don't want to play, you know.

Do you have any remaining money in your account there?

I have gambling problems and I’m losing my money I want to shut down the account immediately and yes I’ve tried before to put a different password and this fix nothing it’s my right to close it and I can’t so can you do this for me?

So in this case our complaint team could help and try to get in touch with the casino. We believe that when a gambling problem is the reason, the casino should close the account immediately.

It always has to be written clearly in the request, though, so they know about it.

So, have you stated it in your request to close the account clearly?

Here is the link where you can file a complaint, and our team will try to help, for sure.

Länken fungerar inte, den ger mig en vit sida.

Can you kindly try the link in a different browser free of caches, cookies, and history? Alternatively, use a different device or internet connection too, please.

I made a complain finally please help me and close my account

Great that you managed to submit it.

Our complaint team will do everything possible to help you out. Please follow up on the complaint now.

Har någon en åsikt om WinBay? Är det pålitligt? Har du lyckats ta ut pengar?

I have moved your post to its official thread, and you can read more about the casino just by clicking on its name in green above.

Do you experience any issues there yourself?

Jag begärde ett uttag och de sa att det skulle ta högst 72 timmar, men 6 dagar har gått och jag kan fortfarande inte ta ut mina pengar. Mejlen de skickade mig gav mig bara en omväg men erbjöd ingen lösning.

Okay, and what do those emails tell you, please? It happens from time to time that casinos unfortunately don't meet the deadline for various reasons, but they definitely shouldn't give it to players if it can happen. 

Did you have to go through a certification? Did you play with the bonus or not?🙂

Winbay Casino behåller pengarna folk vinner. Jag har 3 uttag pågående sedan 02/06 och de betalar inte ut. Chatten och kundsupporten ger bara vaga svar. Spela inte på detta casino för du kommer inte att få dina pengar. Verkligen dåligt!

Hi, I see you’re waiting for your money. Six days isn’t that bad so far, but I’d start paying closer attention. The important thing is: what exactly is the casino telling you about why you haven’t received your withdrawal yet?

I’d also like to add that we give casinos 14 days to pay out players, and if that doesn’t happen, we try to help if you’re interested.

One more question: have you been verified, or was that not necessary?

Jag har väntat sedan den 2 maj. Jag begärde totalt 1500. Den första begäran var den 02/05. Jag vann totalt 27500€. Jag hade redan fått utbetalningar till priser tidigare, så mitt konto verifierades. De har inte bett mig om några ytterligare dokument hittills. Jag har redan kontaktat chatten och kundsupporten och de ger mig bara vaga svar "att situationen är under analys" och när jag frågar vad de analyserar svarar de att när processen är klar kommer jag att få ett e-postmeddelande.

Jag behöver hjälp. Vad ska jag göra?

It seems to me that the casino might be conducting an investigation since you won a fairly large amount of money.

I would probably submit a complaint with us and wait for the casino to give you a response. Our team would ask you a few questions in the meantime, and once we have all the necessary information, we would contact the casino if you haven’t managed to get a response from them.

God morgon,

Jag har redan lämnat in ett klagomål via er, men jag har inte hört av mig än.

Tack för din tid!

Hello, can you double-check the complaint, please? I could not find any request submitted under this profile. Hence, no one has contacted you back, I reckon.

Thanks in advance

Jag har redan lämnat in ett annat klagomål. Jag tror inte att det andra spelades in. Tack för din hjälp.