VIP Club Player Casino – generell diskussion

Om du vill diskutera något relaterat till VIP Club Player Casino – det kan vara spel, bonusar, betalningsmetoder, problem med ditt konto, ansvarsfullt spelande eller något annat – kan du göra det här.

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https://www.vipclubplayer.com/termsconditions/

Hello, thank you for posting. Our tester team will sort it out and change info while confirmed.

God kväll Nemokid, tack för din rapport angående vipclubplayer. Jag meddelar dig omedelbart och får felet rättat

Meyt playthrough and id requirements now when i login chat support not even showing. Talked to customer support who multiple times cut conversation have proof of all cuurnt player balance close to 700. Please help

Lucky creek denied my 3200. 00 withdrawal said that playthrough was not met. 1nsted wire transfered 1500.00 which i was told would take 10 to 12 days. Really? Put 1700.oo back on my casino account which of course was lost. Never again will lucky creek get my money. My playthrough was met . basically they stole 1700.00 from me.

Hello, it's good you have the proof it would come in handy.

It's important you submit a complaint otherwise, our team can't check this case. You can do so here: https://casino.guru/complaints/create

I browsed closed cases and it's not very optimistic, though. Half was closed as unresolved due to the passive regulator.

Let's hope for the best.

Thank you for your warning, their reputation is not good here, this is another reason for that.

In case you'd be interested in submitting a complaint against this casino, feel free to do so. However, according to my previous information, they are not very cooperative.

heres the info on this. If you are playing with a free chip or loyalty bonus only play slots. The platform has all game contributions factored into the playthrough but the people working at the casino do not understand that. If you play 1 hand of blackjack even though only like 10% of your wager counts towards the playthrough. The people there are so stupid they think it is counting 100% the same as slots so even when you actually DO meet the playthrough the casino will come back and deny your withdrawal and tack on another 30k playthrough. There is no way to get them to understand. I even videoed my game play to show them look u idiots. I have 1000 playthrough. I just made a $200 bet on black jack and lost and my playthrough was only reduced by $20. Talking to a damn wall. They swear up and down that all games contribute 100% which is so far from true

Hi, thanks for the useful information towards free chips or loyalty bonuses. It's quite unprofessional if people who work there don't know how it works with bonuses. In the terms and conditions is it as you say ? I guess after that experience, you probably won't take bonuses or am I wrong ? 

Club player casino met there requirements sent the deposit in for verification but when I withdrew it gave me the money back that I deposited minus the winnings. This happen to anybody else?

Sorry, but I am not sure what exactly you mean. Could you please explain it further?

I played a free play promotion and I won 300 dollars. They wanted me to verify myself by depositing 10 dollars in litcoin which I did I withdrew my winnings but did not receive them. It is impossible to get any questions answered from them

Was your withdrawal approved, though? Are the funds still visible in your account?

Maybe our complaint team could help with this issue, you know.

When exactly have you requested your withdrawal, please?

Hello yes I have a concern about the 300 I did not get back yet from playing the game how can I go about that was like three days ago

So do I understand correctly that they have already sent you the money? Is that right?

Are they still visible in your casino account, though?

No my account says it was sent now they asked me to deposit 10 dollars worth of lite coin to verify my identity and I sent in 20 I completed the withdrawal but only received what I sent in

I'm sorry, but you still didn't answer my question, though.

Are the funds still available at your casino account or not anymore?