Does anyone know who Digits7 are affilliated with? I can't find any threads on here about them& i'm waiting on a $950 withdrawal that they have not approved after 13 business days. I have to abide by their T&C's but why don't they have to? Their T&C say it will be approved within 7-10 business days. Thansks in advance.
Hi there!
Is this Digits7 supposed to be a casino? Because if not, I would start with the name of the casino you played in.
The way I see it, you should be concerned about the casino at the moment. Let me now, please.
Hi Radka, Yes they are supposed to be a casino. & won't tell me who there governing body is or who issued their licence, like they are supposed to display for all to see. They have told me today that all they can do is red flag it with payment team.
Hi Kelzna,
Thank you for the screenshot, helped me find the proper side. Sadly, this one is completelly unknown to us. I provided the link for review, so let's see what we'll get.
At first glimpse, it seems the casino isn't licensed hopefully, it would not be an issue affecting your current withdrawal.
If you struggle to withdraw longer than 14 full days, would be best to complain here on our website:
I too had a major problem with customer service at this casino. I am currently trying to figure out a way to get in touch with a manager of some sort. I will attach photos of the conversation that ensued when I asked about rules stated in their terms and conditions that were clearly not correct or the support representative was misinformed.
I am also having problems with this casino, trying to get a little over $5k USD out. It’s been two weeks and no movement on my withdrawals.
I finally got my winnings paid however I have asked numerous times who their licence is with and who is their governing body but they blatently refuse to answer my question. At one stage there they told me I didn't have a withdrawal with their casino & asked if I'm requesting it from the correct casino. I told them to check that they are looking at the correct casino and they came backsaying sorry we were looking at the wrong casino.
Keep on them & ask about their governing body and jurisdiction, this seems to get the withdrawal moving. Good Luck
How long did it take from request to you receiving your payout?
Over a month. Requested withdrawal on 14 April and hit my bank on 20 May. Rediculous if you ask me.
Hello.
We offer free of charge complaint process for players in such a situation.
So, if you feel you could use some help, kindly browse this guide:
https://casino.guru/complaint-resolution-instructions
It's quite simple if I may say so, just lodge the complaint here and our team will try to find a solution - most likely by getting in touch with them. Since this company is unknown to us I can't promise a quick resolution, but it's a chance.
What do you say?
I’m also waiting for a payment from digits7, it’s not like you’re withdrawing a million dollars, but they have such long terms, doubts.
Hi!
The complaint feature I mentioned earlier is still available for all players. So, do not hesitate to create a complaint once you feel you could use some help.
I'm waiting for 136,75$ from them. I think that their support is nice, kinda helpful but processing time in bitcoin is so crazy! I requested withdrawal last may 19. I have never had to wait this long for payout in any casino before.
I've been waiting since May 24th. They said that within 10 working days, they will solve my issue with the withdrawal of funds!
I'd say it's insane! Crypto payouts are supposed to be the quickest of all methods...
Would you consider submitting a complaint? I'd said, the casino had enough time to pay you.
Is this your first withdrawal here, I wonder?
Hello!
If I may ask, what payment option did you choose? 🤔
Hello!
Withdrawal to bitcoin wallet!
Yes, It's my first withdrawal here. I'm just wagered 30× free chip bonus and I met requirements. I'm verified user and I chose Bitcoin payment method.
All LIES. DIGITS7.COM IS THE WORST PLACE TO PLAY. THEY LIE. THEY STEAL. AND THEY DONT CARE. THIS PLACE IS A RIP OFF. DONT PLAY HERE
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
