Velobet Casino – generell diskussion (sida 22)

And have you recieved any explanation regarding the canceletion?

What abut trying another payment method? 🤔

Paddy power sort your site out I won't e coming back again just another of the many very bad experiences yet again so jog scruffs

Hey, I guess I don't quite understand what you're writing. But feel free to tell me more about your experience in this casino. If I understand it at least a little bit correctly, you didn't have a good experience here, could you describe it?

It’s a disgraceful casino who fabricated evidence to casino.guru that claimed I used someone else’s information to sign up despite sending proof of bank account, address, passport, driving license, written letter with name, date and username. All because my front facing camera on my phone is broken. 99% of casinos allow verification in other ways, these do not. I even reached out to their verification provider sumsub who claimed not to have received anything from my name so I’m unsure how the casino received it. Please guys never use this website they will do anything they can not to pay you.

I'm sorry how your case turned out, I read the result. 

Unfortunately, unless you have proof that the casino manipulated something in the process that would have clearly indicated to Branislav to consider it at the time, there was nothing more that could be done about it. On the contrary, the casino obviously provided what was necessary in this case. 

But if sometime in the future you have a problem with the verification with the camera, the photographer and therefore it is broken, try to get a mobile phone from a friend or family or I do not know who and take a picture of the documents, or take a selfie or anything like that. That's probably one of the few things I can think of to make sure you don't have that problem anymore.

The casino didn’t ever provide me with any proof or evidence but apparently provided some to casino guru. I took a selfie but it wasn’t sufficient enough for them. They are scammers

Jag har spelat på Velobet i ett par veckor och jag kan säga att webbplatsen är välgjord och fungerar väldigt snabbt både på PC och smartphone. Jag gjorde en insättning med ett kort och fick en bonus, men var försiktig med villkoren: omsättningskravet är ganska högt och inte alla spel är giltiga. Jag gjorde två uttag (ett på 100 euro och det andra på 250 euro) och i mitt fall kom de utan problem på mindre än 48 timmar efter att ha verifierat dokumenten. Chattsupporten är bra, de svarade mig på italienska på några minuter. För tillfället gillar jag allt, men jag rekommenderar inte att spela lättvindigt med stora summor, bättre att börja med lite och testa allt. Låt mig veta om du föredrar en mer informell eller mer teknisk stil!

Joined today just to post a positive comment. Casino rep springs to mind

Casinos often don't provide exactly what they found out and how they found it out because then the players could somehow get around it in the future and it wouldn't be worth it for them. 

I'm not sure if I have more to say about this as the case was a close one and although I understand that you are angry, I hope that a similar situation won't happen again.

Hello, I'm glad you had a good experience here. 

What payment method did you use for the withdrawal? When you talk about high wagering on the bonus, what was it like?

Hej Jaro,

Tack för meddelandet! 😊

För uttaget använde jag ett Visa-kreditkort, samma som jag använde för insättningen. Efter dokumentverifieringen anlände pengarna inom två arbetsdagar, så i mitt fall gick processen snabbt.

När det gäller höga insatser är det största problemet att många spel med hög RTP exkluderades från bonusen, så man var tvungen att spela på mindre förmånliga titlar. Jag märkte att för att uppfylla omsättningskraven var man tvungen att satsa mer aggressivt, vilket kan bli riskabelt. Jag rekommenderar därför att läsa villkoren noggrant och inte bli för överväldigad av den inledande entusiasmen.

I understand, when you play with more aggressive bets as you called it, they often have bonuses and max bets and it was €5. Was there something similar with the bonuses you played with?

Is anyone having withdrawal issues? I’ve used velo for around 15 months and they’ve been great, always pay out quick through sepa and I’ve had dozens of withdraws. I had a successful withdraw on Friday which was less than 18 hours after I requested it so all good. My recent request was labelled success 3 days ago and I’ve still not received anything. Spoke to live chat who are usually pretty good and they’ve just said it’s a known issue and just to wait. They couldn’t provide any proof it’s been sent or any further information which is a bit worrying. Anyone else struggling to get a successful withdrawal?

Update money has just come in

So all good now, right?

I'm glad for you.

What was the delay, though? Have you learned that?

If you wish, you could also write about your experience from this casino in your user review so others know how this casino works. 😉

They emailed me and apologised for the delay there was a temporary internal problem with sepa payments which is now resolved so fair enough.

Hello, thanks for sharing! I am truly delighted to discover that the casino operates with such transparency! And of course that the money are where it should be. 🙂

I hope you have a great weekend!

Jag gjorde ett uttag på 2 500 euro och hoppas att de faktiskt betalar ut det.

Jag hade satt in tillräckligt på sidan..

Hello, if you are not aware of any issue related to the withdrawal, I guess there is no need to worry. Hope your withdrawal will be smooth.

Let me know how it went, please.