V.Vegas Casino – generell diskussion (sida 23)

Jag satte in 20 euro på mitt vulkan-vegas-konto, jag spelade, jag vann, jag gjorde en begäran om uttag och de avvisade den, bad om en identitetshandling i början, de bad mig om en selfie med ett identitetskort och en selfie med ett kreditkort. sedan bad de mig om anställningsavtalet... mer än ett kasino verkar det som Digos på polisstationen för mig, det verkar för mig att de vill hitta ett knep för att vägra det. Kontrollera... Jag har redan kontaktat den statliga monopolmyndigheten för att begära support... mitt riktiga saldo måste skickas till mig via banköverföring som de andra plattformarna gör, bet365 och PokerStars tar max en halvtimme att kontrollera endast identiteten kort De ber inte om selfies eller något annat...

Vi får se hur det blir..

The whole process you have described here is an usual KYC in many online casinos. We always recommend to players that they fully cooperate with the casino because that is the only way to successfully withdraw their money.

Please let us know the outcome, we'll surely wait for your reply.

Hello, can someone can tell me how long time can take to withdraw 50 eur? Now it is 14 days of process, INSANE!!!

Hi!

Not sure how to put this, but the longer it takes, the harder it is for a non-participating party to make a good guess.

I imagine you did not expect such a response but rather a good answer, yet without knowing details and not being part of the casino crew, that would be just guessing.

But rest assured, the complaint is about to serve its purpose. Give the team time to investigate the matter further and extend an invitation to the casino representative to participate in the complaint. That will undoubtedly be beneficial.

dont Know why this site continues to rate Vulkan as high as they do.

it is not a good site to play on. For numerous reasons.

please do not play on this site. Just look at the sheer amount of complaints Vulkan has thru casinoguru, almost 1400. Compare that to other sites, I don’t give a damn what anyone employed by Casino Guru says, this site is NOT player friendly. Terrible withdrawal policies;SLOW AS HELL, small amounts only approved. DO NOT PLAY HERE. There is many better CUR license choices than this BY FAR.

a rating of 9.8 is NOT justified in anyway

I know you are not interested in any response from us, but such a topic needs to be addressed:

The problem lies in the fact that we do not include withdrawal process speed in the Safety Index. It just says that the casino is trustworthy because it pays out the winnings, though the value does not say how quickly you will get the money.

We can't measure it; that's the only reason. That would require a special code for each combination of country, payment option, nationality, KYC measures, and so on.

Thus, to fill up information not included in the Safety Index, we provide user feedback. As you may see, the rating says "bad" 👈 mostly due to a slow, complicated KYC or withdrawals.

If you browse the complaint section, you will see that many complaints submitted so far were about the dealy. On the other hand, only one case out of more than eight hundred has never been solved.

I perfectly understand that players not familiar with our guides or processes keep saying which Safety Index is not adequate or what we should do better. It's about finding a balance between things we can measure and aspects found across the site. Sadly, some players simply see just one number.

Safety Index + user reviews + complaints + forum = full scaled picture

I hope it helps others understand the complexity of this site.

är inte detta casino på svarta listan???

https://casino.guru/vulcan-vegas-casino-review-1

Hej, i måndags satte jag in 20e på vulkan vegas casino. Jag fick 3000e och gav det för betalning. Igår skickade de mig ett mail för att skicka dokumenten, jag skickade dem och idag bad de återigen om en bild på kortet, efter 2 timmar ville jag komma in på casinot och de blockerade mitt konto. Jag skrev till dem och de sa att de blockerade mig för att jag har flera öppna konton och att om jag vill så kommer de att avblockera mig men att jag inte får pengarna.

May I ask if you are aware of opening multiple accounts at this casino?

It is actually not allowed in most online casinos, and we believe that every casino should block it whenever a player tries to open more accounts with the same credentials.

Please provide us with more information, and hopefully we can resolve this issue together.

Hello, the casino you posted is now closed and not working. It was a copy of the original casino that was also written in the review. Did you see it? This casino in the thread you are posting to looks like it is fine. 

But why do you ask ? 

Mitt gamla kreditkort gick ut och på vulkan vegas-appen la jag det nya kortet och efter alla procedurer de fått mig att göra, två gånger redan, som foton med dokument och nytt kort, har de fortfarande inte laddat pengarna, de vägrar att dra tillbaka.

Did the casino approve all the documents you sent? When exactly did you start this verification process, if I may ask?

Our complaint team would gladly look into this issue. Whenever the 14-day time frame passes, they will be able to intervene and see what can be done.

So, please keep us informed about any news.

I have been waiting for a withdrawal of around 200EUR, wayy past the 48 hours in their T&C. I try to contact customer support, but get the same lame answer about some "technical issues". No one can answer anything, there is no phone support. The KYC is also really slow. I would not recommend this Casino at all.

Jag litar inte på detta kasino. Det har alltid haft problem. Det är väldigt dåligt betraktat här i Brasilien.

So, is your account fully verified, and which payment method did you use, if I may ask?

I actually wonder what the technical issue could be. Sometimes it is caused by the large number of withdrawals, so maybe this is the case as well.

Please let us know if you have any updates, for sure.

Problemet löst tack

God morgon, jag gjorde ett uttag men det har inte krediterats än, är allt ok?

Hi there!

It seems the withdrawal is not fully resolved. Not every withdrawal is instant. I suggest giving it a few working days and then consulting with the casino's support. What payment option did you choose anyway?

hello!

I'm completely lost. I've done Vulkan Vegas kyc. When I wanted to transfer my winnings to my account, they made me send all kinds of additional documents. Now today I went to check things are far away, they have blocked me. How is that? I can't get my winnings now? How do they do this? without any kind of notification!

Hi, when did the casino ask you for additional documents and how long has the whole situation been going on? I would say that it could be due to the fact that while they are checking the documents, your account is blocked for the time being, and when everything will be fine, it could be unblocked. But that's just what I think and it doesn't have to be that way and the casino should always warn the player when something like that is going to happen, so that they at least have some info.

So let me know and if nothing happens in the next few days, then we will try to help you.