Trips Casino – generell diskussion (sida 3)

Hey, that's very positive news. Thanks a lot for telling me that! It sounds like there was a mistake in how the bonus was understood, which led to a lower amount of money. However, since it was a mistake, the support fixed it. Am I close enough? 🙂

Thumbs up for supportive support agents!

Det stämmer.

Supportteamet svarade snabbt och artigt 😊

Stort tack igen till hela teamet 👍

Awesome! Thank you once more and have a wonderful day.

And if something happens, the forum is always here. 😉

Worked for me, almost got Thu the play through. Smooth platform as well.

Look forward to more.

Oh, that's too bad it was so early. Did you use any bonuses? What games did you play? 😀

Se upp för TripsCasino

Jag har aldrig upplevt något liknande på någon annan webbplats.

Jag spelade där och fick superfree spins i en Bgaming-slot för en insats på 1 €.

Sedan fick jag ett felmeddelande och kunde inte komma åt platsen längre.

Supporten sa att jag borde vänta.

Platsen togs ner några timmar senare och kom aldrig tillbaka.

Supporten sa att jag hade förlorat insatsen och påstås ha vunnit 0 euro från Super Free Spins, och jag bad om videon eftersom de påstås ha startat den manuellt.

Hittills har ingen video släppts av Tripscasinos support eller av Bgaming.

De ignorerade det och stal helt enkelt alla pengar jag skulle ha vunnit från Super Free Spins.

Jag fick helt enkelt veta att tiden för Super Free Spins hade gått ut, för om man inte använder dem inom 24 timmar på en Bgaming-slot raderas dessa free spins. Och det var vad Tripscasino gjorde, för de tog bort sloten.

Hello, what a nasty surprise you have been through. I just wonder, could it be that the game was not running ok, so there was sort of a technical bug involved? I'm asking because that's usually more common and wins from such spins do not count as winning anyway. Honestly, I do not follow the part about the casino playing the bonus rounds manually. It could be that the round was played, even though you cannot see when the glitch occurred. I mean, in those situations, no one can provide a video of certain gameplay, but a log with the outcome should exist. Which more or less gets me back to the first question. In my opinion, the information on the third screenshot seems like it was written with perhaps little knowledge, and I also get the impression that person was just forwarding info from someone else. However, it's definitely a bad experience, of course. At least the casino should officially inform you about the result of the check this person mentioned.

Hallå, ja, det var väldigt dåligt och jag har redan lämnat in ett klagomål här, men tydligen kan man inte göra något åt ​​det.

Jag startade spelet och gick direkt in i Super Free Spins med ett snurr. Jag hade också spelat det ibland tidigare...

Jag fick inga ytterligare svar. Det enda de sa var att de, enligt Bgaming, inte kunde göra något mer och att rundan hade avslutats manuellt.

Och enligt dem var det 0 euro i dessa superfree spins, vilket är praktiskt taget omöjligt.

Du kan alltid testa den här spelautomaten och se att den nästan alltid ger ut pengar; jag har aldrig sett den ge ut ingenting.

Det är därför jag tyckte att det var väldigt elakt och kände mig lurad.

Hmm, I see. Thank you for those details. I realized I just responded to you in the other thread; I'm sorry to see those casinos give you a headache. I am not sure whether there is a ground to challenge casinos' actions in this specific case. Feeling that the bonus should bring winnings in is not bulletproof hard evidence, if you catch my drift. It's not like I do not believe you; I'm just explaining that I see a potential weak spot.

Hej,

Idag fick jag ett mejl från Trips Casino som informerade mig om att de snart kommer att avsluta "projektet". Det är verkligen synd; jag har alltid varit väldigt nöjd med Trips, med bra utbetalningsprocent och utmärkt kundsupport.

Jag vann 1100 € igår och begärde även ett uttag igår. Uttag behandlas vanligtvis och sätts in på mitt konto inom cirka 6 till 12 timmar.

Nu är jag lite orolig att jag inte kommer att få några fler betalningar 🙁

Sedan igår finns det inte längre någon onlinesupport via chatt (normalt dygnet runt) och ingen svarar på e-postmeddelanden. Webbplatsen är dock fortfarande online.

Vilka är dina erfarenheter av casinon som meddelar en stängning? Finns det en hög risk att man inte får tillbaka sina pengar?

Vart vänder jag mig i ett sådant fall?

LG

Hi,

I'm sorry to see you're going to miss the casino. I understand it's unexpected, but to be honest, others' experiences possibly have little impact on your actual withdrawals, so I suggest staying calm and keeping us updated. May I know when exactly the casino announced its closure to you? Trying to figure out how much time is left for the money to be withdrawn.

It's not very convincing that the support has not been responding to you, of course.

Hej,

Utbetalningen har nu behandlats. Kasinot meddelade sin stängning för två dagar sedan, men gav inget specifikt datum (bara "inom kort"), vilket lätt kan orsaka panik, särskilt när en stor summa väntar på uttag. Supporten är fortfarande oåtkomlig.

Hello... So, no date, just "shortly." Well, given these circumstances, I'm really glad the payout has been processed. Please let me know when the money actually reaches your account as well. Just to be sure you actually have the money. 🙏

Hello, I am also in the same situation did you request your payout prior to the casino closure announcement or after?

I have 3 pending withdrawals since July 13th and can't get ahold of anyone to help

I have spoken to a ex employee from Trips casino. They were all laid off with no warning and no one is working for the casino anymore. Would the only option now to be to involve novatrix srl their owner operator in order to get payment?

Hi,

I would recommend waiting a little longer for now. You mentioned that you have been waiting for your withdrawal since July 13, and we generally give casinos up to 14 days to process player withdrawals and send the funds.

If nothing happens after that, our complaint team may be able to help you, especially since I can see that this casino has a fairly high Safety Index.

Can I ask whether you had to complete verification before making your withdrawal? Did the casino request any documents or additional information from you, or are you simply waiting for the payment to be processed?

I understand that it is frustrating when you are trying to get an update and nobody gives you a clear answer. Unfortunately, casinos often respond with very general statements, or they simply do not have any new information to share because your withdrawal is still waiting in the processing queue.

So, for now, I would do what I mentioned at the beginning and wait a little longer. Let us see how the situation develops, and feel free to keep me updated.

Hello. As I said the casino has been closed down they wont be there in 14 days

Then file a complaint right away, as you already did, and hope that you’ll be able to get your money with our help.