1 månad sedan
I requested a withdrawal after i made some loss on tikitaka. Yesterday I received a mail saying my withdrawal got cancelled, and when i wanted to login, it said my account is under review. What exactly does that mean? Did they ban me?
TikiTaka Casino – generell diskussion (sida 15)
1 månad sedan
Hi, did the casino ask you for any documents? Did you play with a bonus, or did they explain why your account is under review? Did they say how long it would take?
1 månad sedan
Jag gjorde insättning här för första gången i början av januari. Jag förlorade min insättning. Med nästa insättning uppnådde jag en liten vinst på 260 euro som jag tog ut utan problem. Efter detta gjorde jag ytterligare några förlorande insättningar. I slutet av januari fick jag någon form av VIP-bonus från dem för en insättning på 500 euro. Jag vann ganska bra och omsatte insättningen enligt omsättningskravet. Efter att omsättningen var avslutad hade jag ett saldo på över 10 000 euro. Den första dagen i februari gjorde jag det maximala uttaget till Skrill, vilket var 800 euro - Under de följande dagarna gjorde jag även två andra uttagsförfrågningar på 800 euro. Nu har det gått mer än två veckor sedan uttagen och jag har inte fått pengarna. Jag frågade om de behövde några dokument, varpå svaret blev att det inte finns något behov av att skicka något i detta skede men de kommer att be om dokument om det behövs. De förklarade förseningen som en rutinkontroll, som alltid utförs när det gäller större vinster. Jag förstår att man behöver göra kontroller i viss mån, men dessa kontroller tar oroande lång tid. Det har nu gått 19 dagar sedan den första uttagsbegäran.
Automatiskt översatt:
1 månad sedan
Good day to you and congratulations on such a nice win. I, for example, understand that routine checks are normal, but to me, it feels odd when a casino has been "investigating" the account for longer than two weeks without even asking for documents. Would be great to know what exactly they have been checking for so long.
How about you complain to my colleagues? We established a very dedicated team of mediators who willingly help resolve similar situations through communication involving both sides—the players and the casinos.
In my opinion, you could consider this step; it's free. Check it out here 👈
I'll gladly provide details; let me know what you think, please.
1 vecka sedan
Hello l have had issues with different amounts through Tikitaka casino where l asked them to close the account they didn’t and l have bank statements showing mutiple companies and different payment amounts. Which is difficult as l am trying to explain to a company why the amounts are showing as diff companies Monza bank has managed to block transactions now not before l got in a mess
1 vecka sedan
Hello, I would like to focus on the most pressing matter, if you do not mind. As far as I can conclude, you asked the casino for the permanent account closure, but the request has not been carried out.
So, in order to get the full picture here, can you kindly specify how exactly you formed the request and how you informed the casino, please?
I noticed an abandoned complaint submitted last year; is it somehow related?
"The player from the United Kingdom was trying to understand the various amounts related to his deposits at Tikitaka, which appeared to be broken down into multiple companies on his Monza bank account. The Complaints Team attempted to gather more information from him, but due to a lack of response to multiple inquiries, the investigation could not proceed. Consequently, the complaint was closed, although the player retained the option to reopen it in the future should he choose to engage further."
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