Well, since the casino is not licensed and also does not communicate with us in terms of complaints, there is not much to do to tell you the truth.
And I certainly don't want to mislead you with any answers that the players will get the money, as we all see how the casino itself approaches it.
So I would start by finding out a little bit about the casino before I play in it, so that I can avoid situations like this as much as possible.
So you are telling us that there are hundreds of customers and they cannot do a single thing about trying to get their money back ?
I don't believe that.
In my opinion, this is not about believing, it's about assessing the facts 🙁
Go through this thread one more time, I'm really sorry to repeat the above.
There is nothing you can do if you don't know exactly who you want to sue, and also don't have a qualified attorney to help you build your case. Not only does it not always pay off financially, but, above all, nothing is guaranteed.
Have you seen this thread 👈? It's all focused on suing casinos. 🤷♀️
I try to chat with them once a week at least to get updates about my withdrawal, but it is more painfull when you know the outcome. We call it salting your wound . I have reported these websites to action fraud , to UKGC, IBAS, MP .. But these scammers are above them . The site is still active and doing their business. Does anyone knows what other actions we can take against these websites, There is no cyber Law or firm who can help out ??
I'm not sure if there is anything to be done. Unfortunately being legal and the internet don't go together. If unscrupulous people want to run an illegal casino there's not much that can be done about it. They appear to be rip off merchants that operate without a licence and therefore they ate not governed by any laws. Shame know one knows a hacker to take them down. They may be registered in Curacao or Cyprus but could the actually be operating from anywhere I the world. I just read the Trust pilot reviews and there's a lot of people in the same boat as you.
But accepting bets from UK citizens without proper License is a crime and if they are criminal , they should be punished for their crimes or curacao or Cyprus or where ever they operating from Are shelters for criminals ?? How can someone or a company do such activities from that long time without any fear? Is there no law in curacao or Cyprus ? I have done so much deposit in winner and superb in the hope I will recover my money which I did but the point is I can see the balance only and will never reach my bank account !
No sure there is a cyper law firm. There's another company global games tech they run unscrupulous casinos like magic wins mrsloty maximal win s rouge casino 21bet winner casino they have been running these casinos for years people have lost ££££££££*s and no one has managed to get their money. You will have to in future join a casino that has a good casino reputation and is been okm on iicensored by an established licencee. where fines can be issued against illegal practices. How much are you owed?
I have £8534 stuck in there with both casino . I have used more than 20 websites but never had such bad issue , even if there was issue it was resolved after some time .
I found this casino in search of new website , their verification process looked so geniune and It never felt me to check their reviews . I never been in reviews before because never had such incident .
I am here because of the bad experience with these casino,s.
The websites I used before , I never checked their rating or reviews . I was just attracted by what they offer and their markets .Same thing happened here!!
Wow that's a lot lose. I don't really know how you can progress with them. If they don't want to pay and there are others also wanting to be paid. I can only assume that they are having financial problems. As it's such a large amount to lose submit a complaint here and keep emailing them.
I try to chat with them once a week at least to get updates about my withdrawal, but it is more painfull when you know the outcome. We call it salting your wound . I have reported these websites to action fraud , to UKGC, IBAS, MP .. But these scammers are above them . The site is still active and doing their business. Does anyone knows what other actions we can take against these websites, There is no cyber Law or firm who can help out ??
Hey there.
Sadly, I made a summary in my previous post. Of course, the logic dictates that such an obvious fraud must be punished, yet as you see now, laws are a bit hard to use against "virtual" crimes.
I think the problem lies in the fact that their wrongdoing is more about deceiving people who deposit money willingly, than breaching cybersecurity laws. As a result, you have to find the people responsible and then get them to the court.
Many casinos prefer to avoid court hearings and are more inclined toward out-of-court settlements. Though their motivation is to preserve a good reputation, in the case of Superb Casino, I fear the management simply does not care anymore.
But accepting bets from UK citizens without proper License is a crime and if they are criminal , they should be punished for their crimes or curacao or Cyprus or where ever they operating from Are shelters for criminals ?? How can someone or a company do such activities from that long time without any fear? Is there no law in curacao or Cyprus ? I have done so much deposit in winner and superb in the hope I will recover my money which I did but the point is I can see the balance only and will never reach my bank account !
You are correct when you say "But accepting bets from UK citizens without proper License is a crime and if they are criminal , they should be punished for their crimes"
But those are offshore companies, and if I'm not mistaken, you and, sadly, many others have deposited your money willingly. Did you know what you were doing back then? Did you check the missing UKGC license, for instance? Besides, the casino is not licensed at all, which means accusing Curacao is pointless. 🤷♀️
I'm trying to point out, that demand creates opportunities.
But as a consumer, you can alter your behavior and limit your gaming to establishments with a UKGC license, right? I'm really sorry that you made this mistake, I wish we could do something about it.
What makes you say they are above the UKGC, IBAS and MP ?
What response did you get from them ?
Update!!
They're still scummy scammers and Casino Guru are impotent aside from saying you/we shouldn't have deposited. Of course we know that now but you're no less impotent. You will never get your money, they will continue to scam new people. It sucks ut that's the way of the world. Every now and again I waste a little of their time asking what possible excuse there could be but I'm beginning to suspect the chat operators are being held captive.
Anyway, I'm sorry you got scammed and I'm sorry that Visa are ok with being a conduit for such thievery.
I finally cracked after 4 months of pleading and being polite today. I told them exactly what I thought of them the bottom feeding vermin. I told them to close my account and they did instantly rather than respond about my £600. Absolute scum of the earth and I truly hope karma hits them hard.
Update!!
They're still scummy scammers and Casino Guru are impotent aside from saying you/we shouldn't have deposited. Of course we know that now but you're no less impotent. You will never get your money, they will continue to scam new people. It sucks ut that's the way of the world. Every now and again I waste a little of their time asking what possible excuse there could be but I'm beginning to suspect the chat operators are being held captive.
Anyway, I'm sorry you got scammed and I'm sorry that Visa are ok with being a conduit for such thievery.
Despite the fact that I empathize with your feelings, I would appreciate it if you could calm yourself.
We are not an official industry authority or international police force. I really care about you, but please do not call us impotent. If you prefer to play in a completely unlicensed casino, I dare say that Casino Guru or anyone else is not responsible for your actions.
I hope you can accept that. 🙏
I finally cracked after 4 months of pleading and being polite today. I told them exactly what I thought of them the bottom feeding vermin. I told them to close my account and they did instantly rather than respond about my £600. Absolute scum of the earth and I truly hope karma hits them hard.
I have nothing to add, that's disgusting!
It actually looks like this casino has been waiting for this very end the whole time...
I'm really sorry, If you are not on a Gamestop, I would stay with properly licensed casinos at least. Please, do not take that as a provocation. I just hate to see so many players from your country end up in such pit holes.
How many people will properly research a casino before playing?
Every time you tell us that we should have checked first, it is like you are laughing at us! ‘Well, we did warn you’
We all know that we should have been more careful and ultimately it is our fault so please stop twisting the knife by telling us in every post that we are essentially, idiots.
I thought the purpose of a forum is to have a space where like minded people can vent and share their experiences and feelings without being made to feel worse by the very people that have given us the platform.
Did they know they were depositing in an illegal casino? Of course they didn’t so why ask in an accusatory tone ‘ did you check the missing license?’
Every time I read this, I want to scream ‘Stop being so judgmental! , you are supposed to be here to help’
How many people will properly research a casino before playing?
Every time you tell us that we should have checked first, it is like you are laughing at us! ‘Well, we did warn you’
We all know that we should have been more careful and ultimately it is our fault so please stop twisting the knife by telling us in every post that we are essentially, idiots.
I thought the purpose of a forum is to have a space where like minded people can vent and share their experiences and feelings without being made to feel worse by the very people that have given us the platform.
I'm sorry you feel like this. I told you specifically, "Please, do not take that as a provocation. I just hate to see so many players from your country end up in such pit holes."
Simply because far too many players from the UK end up in the very same situation. Frankly, I honestly can't recall whether I asked you about the Gamstop before. If you prefer to take it as a twisting knife, well, that was not my intention at all. But maybe you should know this forum is full of passive readers who have never typed a single letter, yet they seek information. I'm also trying to keep them in mind.
You probably don't know that, but our whole website is focused on one point - to allow players to check out any casino before they decide to try it out. Since this is our main concern, we aim to ask players without any side thoughts whether they tend to do that, in order to raise awareness.
As far as I can say for myself, I have no other intentions. Quite the opposite, to be fair and square, I'm more than convinced such a terrible experience may at least lead to future carefulness.
"How many people will properly research a casino before playing?"
Many - not only do we have dedicated testers, but additionally, an expert Data Team finalizes each Safety Index, for instance.
Did they know they were depositing in an illegal casino? Of course they didn’t so why ask in an accusatory tone ‘ did you check the missing license?’
Every time I read this, I want to scream ‘Stop being so judgmental! , you are supposed to be here to help’
I'm sorry, but we are not lawyers, hence, we focus on fair principles, simply because these apply to every international casino. All aspects we deem important to maintain fairness are mentioned in our
To be more concrete, instead of legality, we check restrictions:
"All casinos accept players from certain countries only, with the rest of the countries being 'restricted'. This means that players from these restricted countries are not allowed to open an account and play in the casino. This is the same for all gambling sites, but what differs is how casinos deal with players from restricted countries."
Because:
"It is not acceptable to let players gamble if a casino knows that they are from a restricted country and if the casino plans to refer to the rule about restricted countries whenever a player requests their first withdrawal. This is completely against the rules of fair play, as the casino is knowingly letting a player wager money without a chance to actually win something in return."
When it comes to legality, though, I bet all UK citizens and residents know UKGC.
Your country, German-speaking countries, the States, and Australia, among others, are some of the most restricted countries in the whole gambling industry.
Playing willingly in a casino with any other kind of license may carry some risk.
I'm sorry you suffer so terribly, but I have not been judgmental. I aimed to help you understand the situation, just to keep you from repeating the same mistake. Don't play in dangerous casinos with a low safety index.
Do your own research if you don't believe in us, just do anything to avoid unnecessary mistakes. Raising awareness and building consciousness are part of the help you mentioned.
If you don't see it, it's not me. 🙏
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
