Sportsbet.io Casino – generell diskussion

Head of Community & Social Media

1 år sedan

Om du vill diskutera något relaterat till Sportsbet.io Casino – det kan vara spel, bonusar, betalningsmetoder, problem med ditt konto, ansvarsfullt spelande eller något annat – kan du göra det här.

Snne

Nybörjare

Turkiet

1 år sedan

OriginalÖversättning

Hi dear friends,

Sportsbet.io does not pay my money since 3 december. I played over cameroon. luck was on my side and it was my first bet.My bets won then i wanted to withdraw. I tried to withdraw but it was rejected. Then my account was disabled to withdrawals. Security departmen wanted Kyc from me 2 (twice). I verified them faster then they told me that I have multiple accounts. Then they do not answer me never. Sportsbet accuses me of multiple accounts because my old email addresses are similar.I did not use any promotion or bonus.I had created an account before, but I had closed and created those accounts.I was usually losing money and when I won a bet I was withdrawing and closing my account. I was losing a lot of money. but when i wanted to have fun i was opening a new account because i closed my old account. I don't have two accounts active at the same time and live support told me that I can do it. Also, condition 10.1 said I could do it. I didn’t violate any rules. Please be awarenes about their behaviours.

I hope Daniel will help me. Not a lot of money for sportsbet.İo

Radka

Snne

Social Media & Community Specialist

Snne

1 år sedan

OriginalÖversättning

Hello Snne,

you've already made the most important step - you submitted the complaint 👍. Generally speaking, if our complaint team finds that you didn't gain any unfair advantage by creating multiple accounts then you should receive your winnings.

Now stay in touch with your complaint and answer every question you'll be asked, please. Also, be prepared to present any related emails you got from the casino.

Adrianoqxda

Gäst

Brasilien

1 år sedan

OriginalÖversättning

Hej vänner, jag satte in ett belopp från sportsbet.io och fick gratissnurr på kasinot, jag spelade och vann topppriset värt $4000, huset frös mina vinster, lät mig inte ta ut, bad om verifiering av dokument och gjorde allt, och jag skickade fortfarande via e-post som efterfrågat, jag vann ärligt och de vet det, sedan skickade de mig ett e-postmeddelande om att jag tvättade pengar, och oacceptabelt, ett vunnet belopp spelat ärligt och huset letar efter en ursäkt för att inte betala och uppger att jag är en bra person och jag har pengatvätt eftersom jag bara satte in $50 reais i huset.

Automatiskt översatt:

Radka

Adrianoqxda

Social Media & Community Specialist

Adrianoqxda

1 år sedan

OriginalÖversättning

Money laundering is surely about depositing much higher sums. It's good you have already submitted the complaint. By doing so, you give us a chance to review the casino's approach.

Tomas will look into the matter, just give it some time 🙏