SpinsUp Casino – generell diskussion (sida 2)

700 usd i Holycorn lady group, som jag inte fick, gruppen måste gå igenom svårigheter

Well, it wasn't the best idea and I'm sorry you lost in the end. It would have been best if nothing like that had happened, but I know from other players' experience that sometimes it's not so fast in casinos and you have to be patient. If sometimes you don't make it, then I guess it often ends up like that. 

I'm sorry. 😥

..sometimes it's not so fast in casinos and you have to be patient.

The sad thing is, there's absolutely no reason it has to take so long.

There are a few casinos that have nearly instant payouts. From the time I hit the withdrawal button, I can have the money in my account within 5 minutes. If places like Novibet and Coolbet can do this, why can't others?

The simple answer is that they can, they just choose not to on the hopes that a player will play it down.

Hi,

I understand what you are saying. The use of what some refer to as a staling tactic is undoubtedly one of the numerous explanations for the delay that I believe exists. However, generalization, in my opinion, also does not contribute to any explanation.

Some casinos are quicker, some are not. It may also change over time. One player would claim the withdrawal was a horror; the other would say I got my payment in 5 minutes.

Thus, we believe providing players with a decent explanation and guidance should be a must for casino support. In the event that the player feels it is necessary, for example, he may attempt to temporarily close the account. This is another aspect I would like to see in casinos as a standard.

Even so, there are moments when it seems like the dalay is an entirely avoidable matter.

Definitivt sett bättre kasinon

What didn't you like there, if you don't mind? Your experience might help others to know more about this casino and to avoid possible future issues.😉

Vann 2000€ sedan kontot avaktiverades av spinsup

Would you like to provide some more details regarding this, so our team could try to help, perhaps?

I won money on SpinsUp WITHOUT using a bonus on my deposit.

They have assured me that my verification is complete, even though one portion of it (the screenshot of deposit from my bank) still says pending.

They rejected my first withdrawal saying it was $3000 max withdrawal.

They rejected my second withdrawal saying i didnt turnover 3 times my deposit. Apparently i have to do that even though i didnt use a bonus.

They are now refusing to send me my entire game history to check the turnover myself. On the website, they only allow me to see the last 50 transactions. In those transactions, i turned over $203 in 9 minutes. I played for hours, so they are lying to me about not turning over $1500.

Also im reading they are not actually licensed in Australia now? Anyone know what my best method to get my money is? Where to complain?

Please read all the information regarding the maximum withdrawal and the license as well here in the casino review.

Have you checked the wagering requirements in the casino terms? It is not only when you play with a deposit, actually, but due to the AML policy, there usually is some minimum wagering requirement in online casinos.

If you need some help with all this, though, our complaint team could try and investigate the whole matter. All you need to do is to file a complaint here and explain the situation.

Will you go for it?

Hej! Jag har skickat in ett klagomål till Casinoguru. Jag väntar på bekräftelse! Tack och bästa hälsningar!

Hello, I see the complaint, so from this perspective, we have that covered. I spot something about troubles with wagering, so I hope my colleagues will be able to help you.

Keep us posted, please; I'd like to stay in touch with you.

Hej Radka, ja, jag har inte fått några nya meddelanden från Casinoguru om mina nya inlägg! De har annullerat mina vinster! Och jag kan inte ens ta ut de 50 euro som finns på mitt konto som jag satte in med Skrill-betalningsmetoden! För nu har Skrill-metoden plötsligt försvunnit från min casinoprofil! Igår fick jag höra i chatten att jag skulle få ett svar om att Skrill plötsligt försvann, men jag får helt enkelt inga! Kära Radka, jag känner till många casinon, men det här har fina uttalanden, men tyvärr är de lögner och inte kundvänliga! Det är verkligen skadligt för spelare! Du kan läsa samma sak med Trustly! Snälla hjälp mig vidare, tack och vänliga hälsningar! Som ni kan se Alla betalningar med Skrill!

Jag med! Det här casinot är fantastiskt!

Hello, you will have to wait. I told you that the timer indicates when you can expect the next update. Please keep an eye on that.:

Unfortunately, the complaint will not be resolved here on the forum, so all updates must be included in the complaint itself 👈. Please be patient.

There isn't much I can add at this point. All that contraindication information you've got from the casino needs to be cleared out first, I'd say.

Okej, tack, jag förstår. Med vänliga hälsningar!