Spinoloco Casino – generell diskussion (sida 2)

Hallå, om casinot är säkert känner de ingen anledning att tillhandahålla bevis, särskilt om regeln i fråga inkluderar säkerhets- eller bedrägeriavdelningen och tillhörande anklagelser. 🙁

Så, om jag får, varför stängdes ditt konto och vinsterna ogiltigförklarades, tack?

Som jag kan se i klagomålet lade du inte till mycket information där heller. Det vore bäst att lägga till mer information och svara på frågorna som ställs i klagomålet. 🙏

My account was closed on the pretext that I had duplicate accounts, this is the 3.17 number but I don't have it. And they had sent me the same thing 2 days ago in an email but as soon as I replied to them they apologized and said I didn't receive the message. Here is the email

Thank you for playing at Spinoloco.com .

We sincerely apologize for the confusion caused by our previous message. It was sent to you in error.

Please ignore this email as it does not concern your account. Your account remains fully active and in good standing.

If you have any questions or need help, don't hesitate to contact our support team. We are always here for you!

Best regards,

Souheil

Customer Support

spinoloco.com

Telegram

Good morning, I do not have another account in my name with your company.

Sent from my iPhone

2 Jun 2025, 11:54, user «Spinoloco Support < >" wrote:



[Spinoloco]

Do you understand now or do you want more proof for this Casino https://casinoguru-int.com/el/omada/radka-atomic/anartiseis-forum

τον λογαριασμός μου τον έκλεισαν με την πρόφαση ότι είχα διπλούς λογαριασμούς αυτός είναι ο ορός 3,17 αλλά εγώ δεν έχω. Και το ίδιο μου είχαν στείλει πριν 2 μέρες σε email αλλά μόλις τους απάντησα μου ζήταγαν συγνώμη και να μην εκλάβω το μήνυμα.  ορίστε και το email

Σας ευχαριστούμε που παίζετε στο Spinoloco.com.

Σας ζητούμε ειλικρινά συγγνώμη για τη σύγχυση που προκλήθηκε από το προηγούμενο μήνυμά μας. Εστάλη σε εσάς εκ παραδρομής.

Παρακαλούμε αγνοήστε το συγκεκριμένο email, καθώς δεν αφορά τον λογαριασμό σας. Ο λογαριασμός σας παραμένει πλήρως ενεργός και σε καλή κατάσταση.

Εάν έχετε οποιαδήποτε ερώτηση ή χρειάζεστε βοήθεια, μη διστάσετε να επικοινωνήσετε με την ομάδα υποστήριξής μας. Είμαστε πάντα στη διάθεσή σας!

Με εκτίμηση,

Souheil

Customer Support

spinoloco.com

Telegram

Καλημέρα εγώ στο όνομα μου δεν έχω άλλο λογαριασμό στην εταιρεία σας.

Στάλθηκε από το iPhone μου

2 Ιουν 2025, 11:54, ο χρήστης «Spinoloco Support <[email protected]>» έγραψε:



[Spinoloco] <https://spinoloco.com/>

Καταλάβατε τώρα η θέλετε περισσότερες αποδείξεις για αυτό το Casino https://casinoguru-int.com/el/omada/radka-atomic/anartiseis-forum

Hej,

Tack för beskrivningen. Så, trots den första anblicken, verkar det som att casinot misstagit sig när de anklagade dig för att ha registrerat flera konton. Det är bra – jag menar, det är inte coolt att skicka ett sådant mejl av misstag, men för din del är det bra att de insåg problemet så snart.

Jag hoppas att det inte finns något annat som hindrar dig från att dra dig tillbaka nu!

no you didn't understand that they had sent me 2 days before they closed my account. After 2 days they sent me again that I had violated this term 3.17 and they closed my money and account. It is still closed and they don't answer my emails, nor did they give me any proof that I had another account in my possession,

όχι δεν καταλάβατε αυτό μου είχαν στείλει 2 μέρες πριν μου κλείσουν τον λογαριασμό. Μετά από 2 μέρες μου έστειλαν ξανά ότι είχα παραβιάσει αυτόν τον όρο 3,17 και μου έκλεισαν λεφτά και λογαριασμό. Είναι ακόμα κλειστός και δεν μου απαντάνε και στα email, ούτε μου έδωσαν κάποια αποδείξει ότι είχα στην κατοχή μου κι άλλο λογαριασμό,

Åh, förlåt. Så, första gången var det ett misstag, och andra gången var det den korrekta anledningen till att du stängde ditt konto och annullerade saldot. Tack för rättelsen. Jag var verkligen övertygad om att problemet är borta. 🙁

Med andra ord, för casinot är ärendet avslutat och det ser man på ett annat sätt. I så fall kommer mina kollegor från klagomålsteamet, i 99 % av fallet, att be casinot att backa upp anklagelsen med specifika bevis.

Personligen ser jag inget annat alternativ. Jag antar att du inte vet om någon annan använder din enhet eller internetanslutning för att spela på samma casino. Överraskande nog är det de vanligaste situationerna... Men oroa dig inte, klagomålshandläggarna är mycket krävande när det gäller bevis.

Thank you very much, I hope a solution is found. No, no one uses my mobile phone and there is certainly no other account than mine. And I was only playing from my mobile phone and the internet from my mobile phone.

Σας ευχαριστώ πολύ ελπίζω να βρεθεί λύση. Όχι κανένας δεν χρησιμοποιεί το κινητό μου και σιγουρά δεν υπάρχει άλλος λογαριασμός από εμένα. Και έπαιζα μόνο από το κινητό μου και το ιντερνέτ από το κινητό μου.

Jag hoppas det också. Jag är glad att du använde en mobil dataanslutning, eftersom jag antar att det är mycket osannolikt att någon annan har samma anslutningsuppgifter. Du förstår, dessa situationer som involverar flera konton beror ofta på specifika detaljer, och mina kollegor är noga med dessa detaljer. Så försök att slappna av lite; även om jag kan tänka mig att det måste vara ganska stressigt, så jobbar vi på det. ✌

It is really stressful because I don't want to lose my money and I hope my problem is solved. I rely on you and the team because from here I see which casinos are safe and with a good rating to play. Thank you very much and I doubt the grade you have given to this casino.

όντως είναι αγχωτικό γιατί δεν θέλω να χάσω τα χρήματα μου και ελπίζω να λυθεί το πρόβλημα μου .Βασίζομαι σε εσάς και την ομάδας γιατί από εδώ βλέπω ποια καζίνο είναι ασφαλή και με καλό rating για να παίξω. Σας ευχαριστώ πολύ και αμφιβάλω για τον βαθμό που έχετε βάλει σε αυτό το καζίνο.

Jag förstår dig. Skulle du säga att du känner dig lite orolig för att förlora pengarna under tiden? Om så är fallet vore det bra att vidta proaktiva åtgärder. Har du någon i närheten som kan hålla koll på dig och hjälpa dig att hantera det? Det vore också bra att be casinot att sätta en omsättnings- eller förlustgräns för dig. Jag skulle personligen försöka sätta förlustgränsen till minimivärdet om det är möjligt. Så vitt jag vet erbjuds inte alltid sådana ansvarsfulla verktyg.

Låt mig veta var du står så att vi kan prata om det eller hitta något sätt att lätta på bördan.

I don't have a gambling problem, I'm just worried and I don't want to lose the money I've invested and won. It's a shame and unfair because I haven't violated any of the terms they say.

Δεν έχω πρόβλημα τζόγου απλά ανησυχώ και δεν θέλω να χάσω τα χρήματα που έχω επενδύσει και έχω κερδίσει. Είναι κρίμα και άδικο γιατί δεν έχω κάνει καμία παραβίαση όρου που λένε.

Jag förstår. Livet är inte alltid rättvist. 🙁

Jag önskar att jag kunde hjälpa dig att få pengarna snabbare, men det ligger helt utanför min räckvidd. Vad sägs om att börja titta på en ny TV-serie? Bara för att du ska känna dig mindre orolig.

Även om det inte alltid är möjligt att lösa orsaken finns det sätt att hantera spänningen.

Thank you very much for your interest. I hope my problem is resolved quickly.

Σας ευχαριστώ πολύ για το ενδιαφέρον. Ελπίζω να λυθεί γρήγορα το πρόβλημα μου.

Vi båda hoppas!

Jag kommer att finnas i närheten, och om du inte har något emot det, håll mig gärna uppdaterad.

Hello,

I won a considerable amount at the Spinoloco casino and now I'm trying to withdraw the money....daily limit 500 ok, but will it be a problem that I'm from the Czech Republic?

I'm kind of confused about the choice...can you help me?

Zdravím,

Vyhrála jsem na casinu Spinoloco nemalou částku a teď zkouším peníze vybrat....denní limit 500 ok,ale nebude problém,že jsem z Čech?

Nějak si s tím výběrem nevím rady...můžete mi poradit?

Enligt vår information accepterar casinot spelare från ditt land, så det borde inte vara några problem med ditt uttag.

Låt oss gärna veta hur det går dock.

Detta casino borde inte marknadsföras av casinoguru, ett gäng bedragare som bara försöker få uttag av alla dokument och väljer att inte betala/ogiltigförklara vunna spel. De gillar inte att betala, det är så enkelt att de inte marknadsför dem längre.

Hej, jag ser att du är missnöjd med casinot, men det är inte klart exakt vad som hände. Kan du berätta lite mer? Sådana här inlägg är svåra att svara på och hjälper egentligen ingen. Vi kanske kan hjälpa till om vi förstår situationen bättre. Så återkom gärna.

Thank you for playing at Spinoloco.com

We inform you that your winnings have been cancelled and that the amount of your last deposit has already been credited to your account. Please proceed to withdraw this amount. We clarify that this procedure is in accordance with articles 3.34 and 3.35 of our Terms and Conditions. If you have any questions, do not hesitate to contact us.

Thats what they told me and when i asked what is 3.34 and 3.35 they said: We would like to inform you about some important terms related to the security of your account and compliance procedures:

1. Additional Documentation May Be Required:

From time to time, and when necessary, you may be asked to provide additional information or documents related to the details you've previously submitted. This can include documents related to your deposits. These requests are part of our internal security checks or may be required by external parties, such as regulatory authorities.

If the requested documents are not received within 7 days, please note that your access to the website and your account may be temporarily suspended until the verification is completed.

2. Disclosure of Player Information:

We also reserve the right to disclose player information when required by law, legal proceedings, or in accordance with our Privacy Policy. By using our website, you acknowledge and agree that such disclosure may occur when necessary.

These measures are in place to protect both our players and the integrity of our platform. We would like to inform you about some important terms related to the security of your account and compliance procedures:

1. Additional Documentation May Be Required:

From time to time, and when necessary, you may be asked to provide additional information or documents related to the details you've previously submitted. This can include documents related to your deposits. These requests are part of our internal security checks or may be required by external parties, such as regulatory authorities.

If the requested documents are not received within 7 days, please note that your access to the website and your account may be temporarily suspended until the verification is completed.

2. Disclosure of Player Information:

We also reserve the right to disclose player information when required by law, legal proceedings, or in accordance with our Privacy Policy. By using our website, you acknowledge and agree that such disclosure may occur when necessary.

These measures are in place to protect both our players and the integrity of our platform.

Which i don't understand how does it affect voiding bets?

Σε ευχαριστούμε που έπαιξες στο Spinoloco.com

Σας ενημερώνουμε ότι τα κέρδη σας έχουν ακυρωθεί και ότι το ποσό της τελευταίας σας κατάθεσης έχει ήδη πιστωθεί στον λογαριασμό σας. Παρακαλούμε να προχωρήσετε στην ανάληψη αυτού του ποσού. Διευκρινίζουμε ότι η διαδικασία αυτή είναι σύμφωνη με τα άρθρα 3.34 και 3.35 των Όρων και Προϋποθέσεών μας. Εάν έχετε οποιαδήποτε απορία, μη διστάσετε να επικοινωνήσετε μαζί μας.

Thats what they told me and when i asked what is 3.34 and 3.35 they said: We would like to inform you about some important terms related to the security of your account and compliance procedures:

1. Additional Documentation May Be Required:

From time to time, and when necessary, you may be asked to provide additional information or documents related to the details you've previously submitted. This can include documents related to your deposits. These requests are part of our internal security checks or may be required by external parties, such as regulatory authorities.

If the requested documents are not received within 7 days, please note that your access to the website and your account may be temporarily suspended until the verification is completed.

2. Disclosure of Player Information:

We also reserve the right to disclose player information when required by law, legal proceedings, or in accordance with our Privacy Policy. By using our website, you acknowledge and agree that such disclosure may occur when necessary.

These measures are in place to protect both our players and the integrity of our platform.We would like to inform you about some important terms related to the security of your account and compliance procedures:

1. Additional Documentation May Be Required:

From time to time, and when necessary, you may be asked to provide additional information or documents related to the details you've previously submitted. This can include documents related to your deposits. These requests are part of our internal security checks or may be required by external parties, such as regulatory authorities.

If the requested documents are not received within 7 days, please note that your access to the website and your account may be temporarily suspended until the verification is completed.

2. Disclosure of Player Information:

We also reserve the right to disclose player information when required by law, legal proceedings, or in accordance with our Privacy Policy. By using our website, you acknowledge and agree that such disclosure may occur when necessary.

These measures are in place to protect both our players and the integrity of our platform.

Which i dont understand how does it affect voiding bets ?

Tja, jag förstår inte anledningen till att göra detta, om jag ska vara ärlig. 🤷‍♀️

Så jag skulle definitivt föreslå att du lämnar in ett klagomål här så att vårt team kan utreda hela ärendet, eftersom vi på det här sättet inte kan veta exakt vad problemet är.

Får jag också fråga om du någonsin har lyckats ta ut pengar från det här casinot tidigare? 🤔

This goes on for 1000s of rounds!!!

So geht das hier 1000 de Runden!!!