6 månader sedan
Om du vill diskutera något relaterat till Spinoloco Casino – det kan vara spel, bonusar, betalningsmetoder, problem med ditt konto, ansvarsfullt spelande eller något annat – kan du göra det här.
Spinoloco Casino – generell diskussion
6 månader sedan
God eftermiddag.
Jag behöver lite hjälp. Spinoloco accepterar inte beviset på IBAN som Banco Santander Totta tillhandahåller i PDF, med all nödvändig information. Det är det första kasinot som inte accepterar detta bevis. De ber om ett kontoutdrag så att de kan se mitt namn, adress och transaktionen till deras fördel, men det bevisar inget IBAN. Det är oacceptabelt.
Automatiskt översatt:
6 månader sedan
Hi there,
just to be sure, is the missing IBAN truly the case here? Bank statements usually serve as proof of address, bank account ownership, or proof of deposit.
For such purposes, it is indeed imparative that such a document contains your full name, address, and banking details.
Can you provide another document showing your IBAN and other details that can be matched with the aforementioned banking statement? I have to admit I have never heard of "Banco Santander Totta" before, but I'd like to help you out anyway. How about you paste a screenshot showing the casino's request or response given when you submitted the bank statement? Even a simple copied and pasted text helps out. Perhaps I missed something important or just didn't understand the problem correctly.
6 månader sedan
Hej.
Tack för din tid. Jag har skaffat nödvändig dokumentation för casinot och ärendet har lösts. Allt som allt vill jag tacka dig för ditt snabba svar.
Uppriktigt,
Romarico Silva.
Automatiskt översatt:
1
5 månader sedan
After all, it turned out pretty well quite quickly. So what was necessary, or what did you do? Did you give them what they needed? 🙂
5 månader sedan
Casino respekterar inte spelarnas spelberoende. Jag har bett dussintals gånger att stänga mitt konto permanent för spelberoende och jag har aldrig kunnat göra det.
är inte detta ett brott?
spela inte här!
Automatiskt översatt:
5 månader sedan
Hi, did the casino also tell you why it doesn't want to close your account or is it just egging you on? How did you request self-exclusion and when did you write to the casino about it?
Would you please answer my questions?
1 månad sedan
Anybody here get their withdrawals processed recently?
Live chat support is pretty responsive, but I now have 3 withdrawals pending (first ones) and my account is already verified, so I'm not sure what the delay could be
1 månad sedan
Maybe it would be good to check user reviews or complaints from time to time, there you can find out quite useful information about what you are asking.
However, how long have you been waiting for withdrawals? Have you asked them what causes the delay?
1 månad sedan
5 days so far, but I’m not at the weekly limit of withdrawals with 4 pending totalling $2000
1 månad sedan
Sure, thanks for the reply. It's a relatively new casino so we don't know what to expect from it yet. Probably with the experience of other players we will know more in time.
However, since you are waiting for 5 days, I would recommend to be patient. We give casinos 14 days for the withdrawal process and if nothing happens we will try to help you.
Are you in contact with the casino or not?
Do you think you can wait?
1 månad sedan
Yes I have contacted the casino they have advised me the financial department will look at it when they have time as it is first come first serve. I will open a complaint if I need help if I have not received the funds in 14 days thanks
1
1 månad sedan
I think you're thinking straight. So if you find out anything relevant from the casino or if you reach for the complaint option, let me know.
I'll be here.
1 månad sedan
My first 4 withdrawals came through (limit of 500 per withdrawal)
Support actually gave me a personal call to get a document required for kyc related to the bank account I was withdrawing to, very friendly guy, definitely hoping to keep playing here.
Just need to wait until next week to withdraw the rest as there's a limit per week, just waiting on all the withdrawals to complete now so I can re-deposit using a bonus
1
1 månad sedan
It's good to see that the casino is nice to you and that everything is going the way you want it to. It was probably about time I would say.
So when the rest of the money and such gets to you, let me know. 🙂
