1 år sedan
Om du vill diskutera något relaterat till Spinbookie Casino – det kan vara spel, bonusar, betalningsmetoder, problem med ditt konto, ansvarsfullt spelande eller något annat – kan du göra det här.
Spinbookie Casino – generell diskussion
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1 år sedan
Styr undan..inte betala ut ...väntade över två veckor för ynka 110 euro...
Automatiskt översatt:
1 år sedan
It is so sad to hear, you had such a bad personal experience. Fortunately, you have got your money back. On the other hand...how did you like playing at this casino? Was there anything you liked or was everything disappointing? I looked and this casino has a really bad rating. 4.8 out of 10 is pretty bad. However, it's really good that you have got money in the end. 🙂
1 år sedan
Terrible. Notorious slow payers. KYC to harrass. Weak license. Poor communication.
Won't use again.
4 månader sedan
Hej, det hände mig att de bad mig ringa via Skype för att verifiera kontot, jag svarade att allt var bra och damen sa att allt var bra, jag väntade 1 dag på ett mejl, 3 dagar gick och de stängde mitt konto för att inte klarade verifieringen och de gav mig bara det jag satte in ... jag vet inte om något kan göras...
Automatiskt översatt:
4 månader sedan
Hello, did the casino tell you why they closed your account ? Did you get any information or was it closed without giving any reason ?
Can you tell us more about the situation that occurred ?
4 månader sedan
Hello, did the casino tell you why they closed your account ? Did you get any information or was it closed without giving any reason ?
Can you tell us more about the situation that occurred ?
4 månader sedan
Hej...det de sa till mig är att jag inte klarade verifieringen, eftersom de sa till mig via Skype att det var bra, det enda som fångade min uppmärksamhet var att de i den sista frågan sa till mig om jag satsade på casino eller sport, jag svarade bara sport, och fröken frågade mig igen och jag sa till henne om jag bara sport, eftersom jag aldrig har bett på ett kasino, verkade det konstigt för mig, jag kontaktade en annan kille och han sa samma sak, de låt inte Skype-verifieringen passera så jag betalar inte, jag hade $210 och de återbetalade mig ca 60$. De säger inget annat, och jag är säker på att mina svar var korrekta...Jag tror att det finns manipulation för att stänga och inte betala...
Automatiskt översatt:
4 månader sedan
I understand, but I have to say right from the beginning that if this case is about sports betting, I will recommend you sites where they could help you and where you could file a complaint, because we do not have experts in this area and we would not be able to judge such a case objectively. Here they are:
https://www.bookmakers.bet/submit-a-complaint/
https://www.top100bookmakers.com/contact-us/
https://www.sportsbookreview.com/sportsbook-complaint/
If you go ahead and file a complaint let me know and you can update me on the progress. Are you up for it ?
4 månader sedan
I understand, but I have to say right from the beginning that if this case is about sports betting, I will recommend you sites where they could help you and where you could file a complaint, because we do not have experts in this area and we would not be able to judge such a case objectively. Here they are:
https://www.bookmakers.bet/submit-a-complaint/
https://www.top100bookmakers.com/contact-us/
https://www.sportsbookreview.com/sportsbook-complaint/
If you go ahead and file a complaint let me know and you can update me on the progress. Are you up for it ?
4 månader sedan
ahh så du kan bara se det här om du har spelat i casinot? Killen som rekommenderade sidan till mig satsar också på sport och du hjälpte honom med pengarna tillbaka...
Automatiskt översatt:
4 månader sedan
If you only bet on sports and didn't play anything in the casino, it's obviously up to judgement of the whole situation. You also had a problem with verification, so theoretically our team could also deal with such a case. However, it is always up to the discretion of our team to decide how to handle the situation.
So you can try filing a complaint here and we'll see how our experts decide.
I'm of the opinion that it's about sports betting and we don't deal with that at Casino Guru as I mentioned before, so if it's strictly about that, our team will tell you.
However, you won't get anything for trying it.
2 månader sedan
Fruktansvärt kasino, håll dig borta från det.
Jag har spelat i mer än 30 olika bettinghus och i inget av dem har jag haft problem med KYC.
På det här spelhuset har jag försökt verifiera mitt konto i mer än en månad, de bad mig om adressbevis som jag skickade och det accepterades , men de bad mig om ytterligare ett adressbevis haha vilket skämt.
Utan tvekan kommer det också att bli problem med uttag.
Automatiskt översatt:
2 månader sedan
Hello, I checked your complaint and the address document which was blurry according to the casino. You sent again a new photo of better quality although I would probably close it up more to see it better and sharpen it more.
Therefore, we will have to wait for the casino's reply and see if it will be sufficient or you will have to take a new one. I hope you will be able to do it so you can get your money out.
When you have an update, let me know.
I'll be waiting.
2 veckor sedan
Spinbookie straight up took over 800$ from my account, saying I broke their terms of service. I have read it trough and can't find a single answer for why this is. They also wont verify my account and I have waited weeks. I want to get my money
2 veckor sedan
Hello, is this the email the casino sent you explaining what you did ? I saw there some bonus abuse, forged documents for verification, possibly using some third party tools. These are pretty serious things, so the casino described quite a lot, although more in a general way.
Are you aware of any of this or not ?
Anyway, if you think you did nothing wrong and you didn't break any rules, I would definitely recommend to file a complaint where a team will investigate us and see what they come up with.
Do you think you'll go for it ?
If so you can start one here on this link.
I'll also add a guide that might be useful to let you know what to expect from this process.
Good luck. ☘️
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