Slots Magic Casino – generell diskussion

Om du vill diskutera något relaterat till Slots Magic Casino – det kan vara spel, bonusar, betalningsmetoder, problem med ditt konto, ansvarsfullt spelande eller något annat – kan du göra det här.

Jag har ett saldo på 400 euro på kasinot och skulle vilja ta ut 300 euro.

Först sa den hela tiden att jag skulle ladda upp dokument och nu säger statusen: spelare väntar.

Kundtjänst svarar inte i livechatt eller via e-post.

Vad kan jag göra

Hi, based on what you describe, you'll need to go through account verification first. Once you have completed it successfully, only then will it be possible for you to withdraw the money. Anyway, how long has this verification situation been going on for ? 

It would certainly be best if the casino answered your questions and tried to reassure you so that you know what stage you are at. However, I know that this process is very important for the casinos and we give them 14 days so let's try to be patient for a while and see how it all works out in the end.

If you have any other problems and nothing is resolved in the next days and you haven't received a reply, by all means update us.

I will be waiting. 

Ladda upp dokument har alltid sagt att min data är uppdaterad och jag behöver inte ladda upp några dokument.

Jag har redan tagit bort cookies och cache och allt.

I see, so your documents are practically in order. Still no response from the casino on this issue ? Maybe it will take some more time if the casino has some additional checks and see if the status changes. 

However, if not, as I mentioned, let us know and we will try to help you. 

Will that be possible ?

Hej, först och främst har jag ett problem.. Jag vann på slotsmagic. Nu vill jag betala ut och de gör det inte... Jag får alltid felmeddelandet bank name error

Hi, since you have a problem with the withdrawal and therefore you are getting an error, have you spoken to the casino support about it ? Have you tried to find out how you can resolve this situation and what you should do if you keep getting an error ? Has the casino provided you with an alternative if you cannot withdraw money ? 

Please let me know. 

De stoppar mig. Alltid något annat

So they didn't give you any advice on what you should do to make a successful withdrawal ? What does the casino say to you then, please ? How long has your situation been going on ? 

7 dagar som säger vad men allt passar. Det är bara det att det alltid finns ett annat fel. Om jag skulle sätta in skulle allt fungera men på något sätt skulle det inte fungera för 4000 euro...

Nej, ingenting, även mina bonusar på den tiden försvinner

Vad kan jag göra

Let me ask you one more question. Do you have a verified casino account and have you had any successful withdrawals in the past ? 

We give casinos 14 days to resolve a withdrawal and if nothing changes by then, I recommend filing a complaint. 

On the one hand, I understand that the casino may have technical problems, but since you have absolutely no information about your withdrawal and the situation, I understand that you are nervous. 

However, when they tell you about an error, have you tried to find out what exactly is wrong and how you should fix it to make it right if it's a mistake on your side ? 

Ja, andra casinon har betalat ut utan problem. Ja allt är bra... kanske för att hon var mycket på en gång

Does that mean you already got your money ? 🙂

Nej, tyvärr fortfarande ingenting. Det enda som alltid dyker upp är banknamnfel

If you tell the casino support about it, what do they say ? Have you tried asking them for advice and to see what you are doing wrong when you make a withdrawal ? Have you tried to inquire if you have any other alternative to withdraw money ? 🤔

Jag sa till dem att det fanns problem. Men de har inte brytt sig på 9 dagar. Sätt in från mitt konto utan problem men vid utbetalning

Hello. Could you be more specific, please, if your account at this casino is fully verified? Sorry, but I really didn't get it from your messages. Is this your first withdrawal request at this particular casino? We need o know these information, so hopefully we'll be able to help you out. Will wait for your reply.

Hej, jag har samma problem med utbetalningen, jag får inga svar via chatt eller mail. Jag har redan fått en utbetalning på slotsmagic, men nu får jag exakt samma banknamnfel