Sirwin Casino – generell diskussion (sida 2)

Initially they wanted to rotate one time. When I managed to complete it and order the withdrawal, I received another message that the turnover should be ten times higher.

Jag tog inga bonusar. gjorde en insättning och tog ut. Fram till denna punkt har kasinot aldrig dragit tillbaka mig. allt var bra.

deras regler anger inte vad omsättningen från depositionen ska vara. Enligt statistiken är standardomsättningen x1, i sällsynta fall x3.

men deras stöd i Joy-operatören hävdar att denna nya regel dök upp den 1 juni 2024

Jag frågade honom varför skulle jag lida? mitt konto skapades för 2 veckor sedan. detta är inte rättvist, eftersom det inte ens fanns något meddelande om att omsättningsvillkoren ändrades. Dessutom var min senaste insättning den 30/05/2024, så jag borde inte ha varit föremål för den nya regeln. men de bryr sig inte!!

Jag har redan lämnat in ett klagomål och beskrivit allt i detalj + bifogat klagomålet en korrespondens med livechatt där alla mina ord bekräftas!!

Jag har en uppdatering...

DE TADE MINA PENGAR...YAY....

Jag skapade precis en begäran om uttag och pengarna kom i min plånbok. frågan är avgjord!

Dear gugesof,

Thank you for your feedback. We take all player comments seriously and aim to provide a transparent and fair gaming environment for everyone. We would like to clarify the situation regarding your account and the actions taken by our Risk Management team.

Our records indicate that:

  Risk Assessment: Our Risk Management team identified certain activities on your account that were flagged as risky. Specifically, although the BetConstruct Betting provider was unavailable, you managed to place bets by using the search bar. This activity raised concerns about potential rule violations.

  Wagering Requirements: Based on our site's rules, a conversion was requested. Even though the initial wagering requirements were completed, additional measures were taken due to the nature of the activities observed. Despite these concerns, your withdrawal was processed and sent.

  Activity Analysis: Our analysis showed that after placing bets, you started playing 1:2 and 1:3 games, attempting to double the funds, which further indicated risky behaviour.

  Fraud Prevention Measures: In cases where fraudulent or risky activities are detected, our policy allows for imposing additional wagering requirements. Specifically, a 10x wagering requirement for sportsbook and 1x for slots can be applied. We also reserve the right to request KYC verification after such requirements are met to ensure compliance and account security.

  Account Handling: Despite the identified risks, we did not close your account or remove your balance. Instead, you were asked to complete the wagering requirements. Although these requirements were not fully met, we proceeded with your withdrawal in good faith.

  Multiple IP Addresses: Our investigation also revealed the use of multiple IP addresses, which is a common indicator of account sharing or other non-compliant activities.

In light of these findings, our actions were in accordance with our terms and policies to protect the integrity of our gaming environment. If you have any further questions or need additional clarification, please do not hesitate to contact our support team directly at support@sirwin.com.

Best regards,

The Sirwin Team

Hi, I have the same situation like others - they asked me about wagering my deposits 10x on multibets with min. odd 3,00.

I created an account 14.05.2024 - I played a lot of bets during that 1,5 months. I made 7 deposits (all toghether 3401 USD) and I made a one withraw (2101 USD) and my current balance is 876 USD - which means I lost 424 USD.

My last deposit was on 29.05.2024 (526 USD) - then I played 3 bets - 526 USD, 1 USD and 50 USD (stakes)

my login is "flaminguk88" - is there anybody who will help me about withdraw my current balance? The rules (10x wagering are incredibly unfair)

I don't want to make a complain about them but I'm afraid It'll be necessary

Is this also related to sports betting, please? I can see some other players writing about similar issues here. And also, we have an active casino representative in this thread, so hopefully your situation will get solved soon.🤞

Yay, that is really great. I can also see the casino representative explaining the whole situation here. That is really helpful to others as well.👌

Unfortunately, I have to tell you that even if you make a complaint, it will be rejected due to sports betting. We do not have any branches dealing with it yet.🤷‍♀️

I can see that the casino representative is pretty active here,, though, so hopefully your case will get the attention as well.

Please let us know about any news regarding this.

Hej Casino Guru Team,

Tyvärr har du angett helt fel värden för maximalt uttagsbelopp. Uttagen har fasta maxgränser (mellan €2 000 och €3 500). Så det är helt annorlunda än 40x insättningen i din översikt. Detta är fundamentalt viktigt för många spel, till exempel kommer jag inte att sätta in av den anledningen.

Edit: det är ännu värre, maxutbetalningen för den normala välkomstbonusen är €1 500! Det är riktigt dåligt och bör ändras snarast.

vänliga hälsningar

May I ask which bonus you are referring to, exactly, please?

If you have any information that needs to be correct in our review of the casino, please use the link at the bottom of each review:

och att det fanns sportspel. Detta är inne i detta kasino. De har en sportspelsektion, så detta är casinots ansvar. Och vi pratar om att diskutera detta casino, inte att satsa på detta casino.

Varför är det så? Sportspel placerades på detta kasino. Detta är kasinots ansvar. Det vill säga, du vill säga att flygaren inte finns i dina grenar eller virtuella spel. Diskussionen handlar om casinot som helhet, och inte om bookmakern inom casinot. Du bör ta itu med casinoadministrationen och inte med leverantörerna inne på casinot!

It is indeed inside the casino, but we do not deal with the sports betting side. We do not have any branches here at Casino Guru.🤷‍♀️

You need to understand that we specialize only in casino games, not sports. Even though it is inside the casino, it is out of our sector, as I could say.

Varför publicerar de inte min recension av detta casino?

De håller fräckt på pengar!!!

Jag spelar efter dina regler och du tar inte ut pengar. Jag spenderade min insättning tre gånger, även om reglerna säger att en gång är tillräckligt. Och du ordnade checkar, det mest intressanta är att checken var för motsatta satsningar, den varade i 3 veckor, men i själva verket ville du bara inte betala!!

Sometimes you have to persevere because if the complaint is open, the user review is then dealt with according to the result. However, I approved yours because, in my opinion, waiting 3 weeks for the money is enough. Especially if you get the same thing every couple of days and that means there is some kind of check.

I'm sorry that it was like this, but I'm glad that you got the money in the end.

Jag kan inte dra tillbaka mitt uttag. Jag gjorde en insättning, spelade slots i snabba spel, började sedan göra uttag, hälften av det jag begärde togs ut snabbt, dagen efter begärde jag mer och jag fick ett meddelande från casinot: Ditt konto är under granskning på grund av misstanke om motstånd. satsningar. Efter granskning av vår leverantör kommer du att bli kontaktad och informerad via e-post eller din föredragna kontaktmetod. Berätta för mig, kära casino, hur kan du satsa på motsatta resultat i slots eller snabba spel????? Har någon råkat ut för detta??

Hello,

I must say it is rather strange that the casino paid a portion and then started investigating irregularities in your play style. Aside from slots, have you also played anything else, please? I also find it hard to imagine someone being able to place opposite bets on slots.

Just for you to know, it's highly unlikely from someone from the casino will answer here on the forum. We are not the casino either.

Well, since this whole situation feels weird, I would say submitting a complaint might be a good call. Are you familiar with this feature?

https://casinoguru-en.com/complaint-resolution-instructions 👈

Let me know what you think about the idea, please.

Jag spelade bara slots och snabba spel. Det är vad jag säger, casinot beter sig väldigt konstigt. De kom på en anledning om motsatta satsningar. Jag ska skriva ett klagomål nu. Jag bifogar alla skärmdumpar!

In my opinion, this is a good decision. For now, focus on providing all related communications and details to Veronika, please. Apparently, she's waiting for your update. Please use this green link 👈 to update the complaint.

It's important for her to understand the relevance, especially under such weird circumstances. I know we are a bit ahead on the subject here on the forum, so inform her too.

Perpahs, you may help me recognize what "fast games" are supposed to be. Any chance these are crash games or aviator games?