Olepset3 månader sedan
I agree with most of what people here write about the pros of this casino, except one thing: the bonuses can't always be wagered. Other than that, 0 complaints. The most important thing is that they process withdrawals of your winnings without any issues. Plus, there's a solid cashback
I agree with most of what people here write about the pros of this casino, except one thing: the bonuses can't always be wagered. Other than that, 0 complaints. The most important thing is that they process withdrawals of your winnings without any issues. Plus, there's a solid cashback
Hej Teiledo,
Tack för din falska recension, enligt min mening. Det är ganska misstänkt att alla de förmodat "positiva" recensionerna har ett bronsbetyg. Konstigt, eller hur?
Oskäliga och legitima vinster beslagtogs eller konfiskerades av kasinot. Vad säger ni om mitt fall, om ni ens har undersökt det?
Tack.
Hi, well, the complaint was closed the way I suggested yesterday.
The patient is a necessity and things go according to the abilities of the mediators, not mine for example.
The safety Index impact cannot always occur overnight, though, as far as I know; it's an automatically scheduled feature, usually scheduled for Wednesday midnight.
I agree this casino should be avoided and I hope no other casino will ever give you such troubles.
Tack för ditt svar, Radka.
Tyvärr har ingen nedgång i indexet skett ännu, och jag ber er därför uttryckligen att undersöka, övervaka och granska detta. Jag kommer att göra det regelbundet.
Tack.
Hej Teiledo,
Tack för din falska recension, enligt min mening. Det är ganska misstänkt att alla de förmodat "positiva" recensionerna har ett bronsbetyg. Konstigt, eller hur?
Oskäliga och legitima vinster beslagtogs eller konfiskerades av kasinot. Vad säger ni om mitt fall, om ni ens har undersökt det?
Tack.
Hello, to be honest, I do understand what makes you behave this way; on the other hand, you are in no position to challenge other people like this. Without proofs, it's rude and not in line with our guidelines. Therefore, kindly reconsider the way you communicate with others.
I hope from now on, we are on the same page. Other users, no matter their ranks, are not obliged to respond to "It's quite suspicious that all the supposedly "positive" reviews have a Bronze rating. Strange, isn't it?
Unfair and legitimate winnings were seized or confiscated by the casino. What do you say about my case, if you've even looked into it?
Thank you."
It won't be tolerated anymore.
It's a top casino among newcomers to the market!!!
Crypto deposits and withdrawals are convenient and much faster
Hej Radka,
Tyvärr delar jag inte din åsikt och skulle vilja fråga dig en sak; jag skulle uppskatta ett ärligt svar.
Du är på semester och letar efter restauranger på Google. Du hittar en med 20–30 recensioner, alla med 5 stjärnor. Du läser recensionerna och det står nästan alltid:
Sedan tittar du på profilerna och märker att många recensenter bara har skrivit 2-3 recensioner hittills. Du besöker restaurangen och inser att den inte alls är som recensionerna sa och var dålig. Vad tycker du i det ögonblicket? Behöver du fortfarande bevis eller bevis för att något måste vara fel?
Tack.
Hej Spetneak,
Vad gör detta casino till ett toppcasino? Jag skulle gärna vilja veta om du kunde utveckla det.
Tack.
Hello,
I do understand why your own experience with the casino makes you suspicious. However, I need to draw a clear line here.
Other community members are under no obligation to respond to your questions or defend their own reviews simply because you personally doubt their authenticity. Likewise, you are not in a position to publicly accuse other users of posting fake reviews based solely on your assumptions.
Please keep in mind that forum discussions, user reviews, and the Safety Index are three separate parts of our platform, each with its own moderation process and purpose. What you can see as a forum user is only a small part of the overall picture.
Our team regularly reviews user reviews for authenticity, credibility, and compliance with our guidelines. There are many legitimate reasons why multiple reviews may appear within a similar timeframe or share certain characteristics, and these situations are assessed internally. For that reason, it is not appropriate to draw conclusions about other users or challenge them publicly based only on what is visible on the front end.
You are, of course, welcome to discuss your own experience with the casino and your complaint. However, questioning the integrity of other community members without evidence is not in line with our community guidelines.
Please consider this a final formal warning. Should this behavior continue, your forum access will be restricted.
Before anything else though, I'd like to say that I'm not the kind of moderator who looks for excuses to get rid of people simply because they ask uncomfortable questions or think critically. Quite the opposite. I appreciate users who are willing to analyze things and challenge what they see.
Since you've clearly invested quite a bit of time into your observations, I'd like to expand on the topic a little and share some context from our side. This isn't meant to convince you that you're wrong or to defend this particular casino. Rather, I'd like to explain how user reviews have gradually evolved over the past several years from the perspective of a team that works with them every single day.
After reading your analysis and the restaurant example you used, I believe you've also noticed how dramatically the way people write online has changed over the past few years. AI tools and text generators have become part of everyday life, and they are often used even by ordinary people who simply don't know what to write.
As someone who works with user reviews every single day, I can confirm what I've already mentioned before: positive reviews often sound very similar and, quite frankly, many of them feel artificial. However, that alone is still not proof that there wasn't a real person behind the keyboard.
It would also be fair to remember that the people posting those reviews usually know nothing about your personal experience with the casino. Their motivation for leaving a comment may be much simpler than you think.
It is quite common for casinos to occasionally ask their regular players to leave a review. That's simply standard industry practice. When someone enjoys playing there but doesn't really know how to express their opinion, they often borrow phrases they've seen elsewhere or simply ask ChatGPT to help them write something. As a result, many reviews end up looking generic or similar.
Of course, from the outside, this can look suspicious. But that's no longer unique to casinos. This is simply what reviews of almost anything look like today because writing habits and people's motivations have changed significantly.
This is also one of the reasons why forum posts, user reviews, complaints, and the Safety Index are treated as separate parts of our platform. User reviews themselves do not determine a casino's Safety Index—precisely because we understand their limitations and because no one can reliably judge someone's intentions from the final text alone.
Unfortunately, or perhaps fortunately, we live in a time when a genuinely valuable review that thoughtfully describes a player's experience has become incredibly rare. That doesn't mean, however, that a satisfied player cannot simply describe the ordinary things they appreciated: fast withdrawals, helpful customer support, enjoyable games, or a good cashback programme. Those are still perfectly legitimate experiences, even if they are not particularly detailed.
At the end of the day, none of us has a detector that can tell us what someone's true intentions were when they wrote a review. We can only assess what is actually written, together with the surrounding context, and apply the same moderation standards to everyone.
This is why, although I understand what you're trying to achieve, I see your recent activity less as helping the community and more as a personal mission against this particular casino. Unfortunately, that has led to publicly questioning other users and challenging the authenticity of their reviews based solely on assumptions.
So, just a wrap up: Other community members are under no obligation to justify or defend their own experiences because someone else finds them suspicious. If you genuinely believe that a review violates our guidelines, you're always welcome to share your toughts, and let us assess it. However, publicly accusing other users of posting fake reviews is not something we can allow, regardless of the circumstances surrounding your own complaint.
I hope this explains why wI 've asked you to stop doing so.
Tack för det utförliga svaret, Radka. Jag förstår mycket och jag följer dina regler så gott jag kan, vilket jag har gjort hittills. Därför förstår jag inte riktigt den här sista varningen.
Bara för att vara tydlig: Jag får inte längre skicka meddelanden eller svara medlemmar för att fråga exakt vad de gillar med casinot? Mina frågor var verkligen menade att vara neutrala. Jag vill verkligen veta, och jag tvingar ingen att svara eller att ta hänsyn till min erfarenhet av casinot.
Tack.
You are welcome. I respect your experience, buts no, that is not what I said.
There is absolutely nothing wrong with asking another member about their experience with a casino if your intention is to have a respectful and neutral discussion.
The issue is the context in which those questions are asked.
When you write statements such as "Thanks for your fake review" or publicly suggest that other members' reviews are suspicious because of their account status or because they don't match your own experience, your questions can no longer be seen as neutral. They become accusations that other users are expected to defend themselves against.
That is the behaviour I asked you to stop.
You are always welcome to discuss your own experience or ask others about theirs. What you should avoid is assuming that another user's review is dishonest based solely on your own suspicions, or drawing conclusions from whether they choose to reply to you.
To be equally honest with you, if I were a regular forum member and had read your previous posts, I probably wouldn't reply to your questions either. Not because there's anything wrong with being asked about my experience, but because the surrounding context would make me feel that whatever I said would simply be used to support a conclusion that had already been made.
That's why I keep coming back to the same point: context matters.
Tack för det snabba svaret, Radka.
Men om du tittar noga svarar de inte heller på dina frågor. Och ni är alla här opartiska och utan sammanhang.
Tack.
You're welcome.
Well, considering the overall context of this discussion, I don't think there's much point in comparing who replied to whom.
For now, though, let me simply thank you for all the energy, effort, and perhaps even patience you've invested in this discussion.
In my opinion, if you ever had to spend a few months moderating player reviews the way we do every single day, you could easily go nuts too. We certainly do from time to time. 🙂
That's probably the last, and the most honest, experience I'd like to share from my side.
Hej Radka,
Kasinots betyg har inte förändrats till det sämre? Vad säger du om det? Jag finner det helt oacceptabelt. Kasinot konfiskerade legitima vinster och svarade inte på klagomålet.
Tack.
Och Radka, det finns lite viktig information du bör vidarebefordra till Samuel angående mitt klagomål, och han behöver definitivt ta hänsyn till det. Casinot har ändrat sina bonusvillkor med 6.14!
Det står nu under 6.14:
6.14. Vinster från bonusmedel omfattas också av denna maximala gräns.
Här är en skärmdump som visar var den här punkten inte fanns:
Och här är en skärmdump på hur det ser ut nu med justeringen:
Detta visar tydligt att casinot orättvist och orättvist har undanhållit mina vinster!
Ändringsdatumet ändrades inte, trots att redigeringen gjordes! Det visar fortfarande 4 februari 2026! Detta är manipulation eller vilseledande av villkoren!
De vill se till att det olösta fallet inte får någon negativ inverkan. De vill att nya kunder ska se att klagomålet var ogrundat och att casinot agerade korrekt! Det är därför de inte har ändrat ändringsdatumet (senaste uppdatering). De döljer och mörkar det!
Kära Radka, vilka ytterligare bevis och bevis behöver du? Jag ber Samuel att omedelbart integrera detta i stämningsansökan och justera den därefter.
Hej Radka,
Kasinots betyg har inte förändrats till det sämre? Vad säger du om det? Jag finner det helt oacceptabelt. Kasinot konfiskerade legitima vinster och svarade inte på klagomålet.
Tack.
Hello, the rating and complaints effects are automatically calculated so it may not be in line with your expectation. For details, though, every complaint is visible. Not sure whether you read the guide about complaints and their impact, but the basics are there. (Just in case you would like to take a look 👈👈)
The severity of the "problem" is expressed through the awarded black points, as I mentioned; it's pure math; otherwise, we would only classify the casino as simply good or bad, with nothing in between. It's a process; if the casino keeps acting this way, the drop will be more severe based on the disputed amounts and awarded blackpoints.
We have no other model available, I'm afraid.
De vill se till att det olösta fallet inte får någon negativ inverkan. De vill att nya kunder ska se att klagomålet var ogrundat och att casinot agerade korrekt! Det är därför de inte har ändrat ändringsdatumet (senaste uppdatering). De döljer och mörkar det!
Kära Radka, vilka ytterligare bevis och bevis behöver du? Jag ber Samuel att omedelbart integrera detta i stämningsansökan och justera den därefter.
In my opinion, you mistook me for a personal complaint assistant. However, I cannot speak on behalf of Samuel or the casino. I respect your opinion and experiences, but from where I stand, I have nothing else to add. The complaint remains unresolved, which means it still harms the casino's reputation.
Tack Radka för din feedback.
Kära community, jag ville kortfattat informera er om att CasinoGuru, eller snarare min kontaktperson i mitt klagomål mot Royalen Casino, ännu inte har åtgärdat denna manipulation av bonusvillkoren, vilket jag finner oacceptabelt och felaktigt. 22 500 euro kanske inte verkar vara mycket för honom eller andra, men det är det verkligen för mig, så detta fall förtjänar högre prioritet.
Denna retroaktiva manipulation av bonusvillkoren utan att justera ändringsdatumet är mycket bedrägligt och kriminellt. Detta bör inkluderas i klagomålet och indexet bör drastiskt sänkas, om inte reduceras till 0,0, vilket resulterar i svartlistning.
Jag skulle uppskatta alla svar på detta. Jag undrar också om det fortfarande finns människor som tror på de positiva recensionerna och rapporterna.
Dessutom har jag nu kontaktat välkända spelleverantörer och beskrivit detta fall för olika tyska och internationella spel- och casinoforum, och jag är nyfiken på att se om de kommer att svara och vad deras åsikt kommer att vara.
Särskilt kasinogrupper granskas noggrant. Jag har lärt mig att det inte är en ansedd affiliate-sajt som många andra påstår sig vara, och att den enbart fokuserar på att generera provisioner. Detta förklarar den fullständiga och felaktiga blandningen och förvirringen av kasinon som listas där, mellan olika leverantörer med olika licenser och vissa utan några licenser alls.
Jag håller er uppdaterade.
Tack.
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
Du blir snart omdirigerad till casinots webbplats. Vänligen vänta. Om du använder en annonsblockerare, kontrollera dess inställningar.
